The lady who served us provided excellent service. We arrived late in the afternoon, but she stayed behind and allowed us to make the choice of bed with no pressure, allowing plenty of time to come to... See more
Company replied
Location
Switch locationUnit 6b Keighley Retail Park, Hardings Road, BD21 3NJ Keighley, West Yorkshire, GB
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Ruby, a very knowledgeable and helpful young woman. She answered all our questions professionally and helped us make our final decision. A definite asset to your sales team. Good choice of beds to ch... See more
Company replied
There are a lot of mattresses out there! Choosing one that suited both of us was important and at a price we considered affordable. The sales lady was helpful and pleasant without being pushy - we d... See more
We visited the Keighley store twice and Hadiqa was extremely helpful on both occasions. She demonstrated the different mattress options by using the SleepPro machine and showing us the various mattr... See more
Company replied
Company details
About Bensons For Beds - Keighley233
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ, Keighley, West Yorkshire, United Kingdom
- 1535663079
4.8
Excellent
280 reviews
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Reply from Bensons For Beds - Keighley233
Much appreciated—our experienced team will be delighted to hear this!
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist
Good experience
The store person had a lot of knowledge about the mattress and was patient while I went round and tried them. They gave me a quote and didn’t pressure me to buy. The delivery was really smooth. They rang me the day before and the day of so I knew when they were arriving and took my old mattress away from the room it was in, which a lot of companies don’t offee
April 21, 2026
Reply from Bensons For Beds - Keighley233
Thank you for the lovely feedback! We’re glad you felt well informed, never pressured, and that delivery went smoothly too 😊
Sleep well and sweet dreams!
Megan | Customer Care Specialist💤
Reply from Bensons For Beds - Keighley233
Thank you for your feedback! 😊 We’re delighted to hear there was great communication and that delivery went smoothly. Enjoy your purchase,
Megan | Customer Care Specialist🛏️✨
Our order was handled really well
Our order was handled really well . The lady knew her products and sorted us out even though she was on her own and juggled us between other customers
Thank you
Stuart and Ann Bakes
April 13, 2026
Reply from Bensons For Beds - Keighley233
Thank you so much, Stuart and Ann! 😊 We’re delighted to hear everything was handled so well and that our colleague was able to help, even while juggling other customers. Your kind words mean a lot and will be happily passed on. Enjoy your purchase!
Megan | Customer Care Specialist
Sales person very helpful ,order was…
Sales person very helpful ,order was delivered on time and delivery was placed in the requested room.
April 2, 2026
Reply from Bensons For Beds - Keighley233
Thank you for your feedback! 😊 We’re glad to hear the salesperson was very helpful, your order arrived on time, and delivery was placed exactly where you requested. We really appreciate you sharing your experience,
Megan | Customer Care Specialist❤️
Ruby in Keighley was brilliant and the…
Ruby in Keighley was brilliant and the communication thereafter was top notch. Delivered on time and advice on assembly was a real bonus...
Great product at a good price
March 25, 2026
Reply from Bensons For Beds - Keighley233
Thank you for the lovely review! 😊 We’re so pleased to hear Ruby at our Keighley store was brilliant and that communication, delivery, and assembly advice were all spot on. Great product, good price, and on‑time delivery—just what we aim for!
Sleep well,
Megan | Customer Care Specialist🛏️
Everything I could have hoped for really
The staff in store were very friendly and helpful, I was kept informed about my delivery, and my order was delivered as promised and in good condition, by friendly delivery men. Everything I could have hoped for really.
April 1, 2026
Reply from Bensons For Beds - Keighley233
Thank you for your lovely feedback! 😊 We’re delighted to hear the in‑store team were friendly and helpful, that you were kept well informed about delivery, and that everything arrived as promised and in great condition. It’s wonderful to know the delivery team made a good impression too. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Great Service from Iby in Keighley
Iby provided my husband & I with great customer service. Once he learned of our situation ( Airbnb hosts looking for two double mattresses) he very knowledgeably guided us in the right direction. He patiently gave us plenty of time to discuss our options and not at any time did he make us feel pressured.
We could have shopped around but we felt comfortable with the package Iby put together for us .
Any time we have contacted the store the rest of the Keighley staff have been most helpful.
We would certainly recommend Iby & his coworkers at Bensons.
Update- our mattresses were delivered today efficiently and on time.
March 24, 2026
Reply from Bensons For Beds - Keighley233
Thank you for the wonderful review! 😊 We’re delighted to hear Iby provided such great, knowledgeable, and pressure‑free service, and helped you find the perfect solution for your Airbnb needs. It’s also lovely to know the Keighley team were consistently helpful and that delivery went smoothly and on time. We really appreciate the recommendation—thank you for choosing us,
Megan | Customer Care Specialist⭐
Lovely sales person
Lovely sales person, not too pushy. Excellent sales pitch and left us to decide, but stayed around to answer any questions.
March 29, 2026
Reply from Bensons For Beds - Keighley233
Thank you for the lovely feedback! 😊 We’re delighted to hear the salesperson struck the perfect balance—helpful and knowledgeable without being pushy, and there when you needed answers. That’s exactly the experience we aim to provide. We really appreciate you sharing this,
Megan | Customer Care Specialist⭐
Knowledgeable staff
The shop was was informative without being pushy.
The delivery was just as smooth as they said it would be
March 2, 2026
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you so much! 😊 We’re really glad you found the team helpful without any pressure, and that delivery was as smooth as promised. It means a lot to know we got it right from start to finish — enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Good service but surprised that…
Good service but surprised that delivery charge was not on original quote
March 24, 2026
Reply from Bensons For Beds - Keighley233
Thank you for your feedback Carol! We’re glad the service was good, and we appreciate you highlighting the delivery charge — we’ll make sure this is clearer in future. Thank you again for choosing us,
Megan at Customer Care🌟
Bensons for Beds
Experience in the shop could not have been better!
However, delivery date was moved twice, once for lack of availability and the second because they had left part of the order in Scotland! Purchased early January, delivery middle March!
The delivery team were polite and efficient, but after they left i found s large mark on the landing wall. This will paint out but I wish they had told me about it. The product is , however, very good.
March 19, 2026
Reply from Bensons For Beds - Keighley233
Thank you for your detailed feedback! We’re delighted to hear your in‑store experience was excellent. We’re very sorry, however, for the delays to your delivery — and for the mix‑up with part of your order. That certainly isn’t the smooth process we aim for.
We’re glad the delivery team were polite and efficient, though we apologise for the mark left on your wall and that it wasn’t mentioned at the time.
It’s great to know you’re pleased with the product itself, and we truly appreciate your patience and honesty — it helps us improve,
Megan at Customer Care
Iby greeted us with a smile
Iby greeted us with a smile. He was courteous, well informed on his product knowledge and very patient with us as we made our choice of mattress.
An excellent ambassador for your company.
March 21, 2026
Reply from Bensons For Beds - Keighley233
Thanks for the lovely review Mr Hutchinson! So glad Iby greeted you with a smile and guided you so patiently. Enjoy your new mattress,
Megan at Customer Care
Great Service and communication
Great Service and communication. Delivery was so smooth
March 15, 2026
Reply from Bensons For Beds - Keighley233
Thank you for your review Rachel! So glad to hear you had great service and communication — and even happier the delivery went so smoothly
Thank you for choosing us,
Megan at Customer Care🚚✨
First Class service from Bensons For Beds, Keighley Store.
From first stepping into the Keighley store and being greeted by Malika, we were sold on the fact we had chosen Bensons for Beds. We explained that both myself and my hubbie had back problems and required a suitable . What Malika didn't know about all the beds in the store you could write on a stamp. She was an absolute pleasure to discuss all the attributes of each bed with and the one she chose for us was absolutely the right decision for us. She is undoubtedly a credit to Bensons for Beds and even the fact she only works Friday, Saturday & Sunday is amazing as she is so knowledgeable. As I was with my daughter on the day I returned the next day with my husband so he could try the bed for himself. We were both sold on it and, once again, greeted welcomingly by Bibi, the Store Manager who was equally delightful to deal with. On both occasions we were not hassled or pushed at all, just guided with expert opinions.
Credit goes to both of them for fantastic Customer Service and we would not hesitate to recommend Bensons For Beds at Keighley. You will not be disappointed.
We not only purchased the most expensive mattress in the store, my hubbie also added a pillow to the order and after sleeping on the mattress for 2 nights haven't slept so well in a long time.
The delivery was in 4 days, brilliant, and the two delivery men, Nick and Steven were equally delightful and professional, bringing the mattress into our ground floor flat and taking the packaging from the mattress and taking that away, they also placed the mattress onto our bed base and gave advice to just let it settle for a while before dressing it. I offered them a cup of tea or coffee but they declined as they had more deliveries to make.
A truly great service all round.
Thank You Bensons For Beds and Well Done.
Regards
The Splains, Ilkley.
March 8, 2026
Reply from Bensons For Beds - Keighley233
Thank you so much for taking the time to share such a wonderful and detailed review. We’re truly delighted to hear that your experience at our Keighley store was so positive from the very first moment you stepped through the door.
From guidance and expertise in store, to fast delivery and a smooth setup at home — we’re thrilled everything came together so well for you. Thank you again for your kind words and for recommending Bensons for Beds Keighley. We wish you many nights of comfortable, restorative sleep
Megan at Customer Care💜
Good service
There was plenty of communication prior to delivery and on the day they arrived on time and were very efficient and helpful.
March 1, 2026
Reply from Bensons For Beds - Keighley233
Adrianb,
We appreciate you taking the time to leave us a review! We're so happy to hear that you received plenty of communication and that our team was efficient and helpful.
Team Bensons
Bedding box.
Very helpful, didn't try to push anything else, our order was dealt with very quickly.
February 27, 2026
Reply from Bensons For Beds - Keighley233
Guest,
We appreciate your positive feedback! We're so happy to hear that you found our team helpful and that your order was dealt with quickly, without pressure.
Team Bensons
Very happy with our bed!
The staff at Bensons were very knowledgeable and didn't push us into buying the wrong bed. They made sure that the bed we chose was the right one for our needs and l would recommend them to anyone. The two guys who came to assemble the bed were very careful not to damage anything and performed it very professionally,especially Haris Ahmed.
February 13, 2026
Reply from Bensons For Beds - Keighley233
Sean Hagyard,
We appreciate your positive feedback! It's great to hear that our staff's knowledge ensured you found the perfect bed for your needs. We're also pleased the assembly team, especially one member, were careful and professional. Thank you for recommending us!
Team Bensons
Excellent service
Arrived on time
Placed the items in the designated room. Courteous Excellent service
February 21, 2026
Reply from Bensons For Beds - Keighley233
Anthony Atwell,
We're happy to hear that our team provided excellent and courteous service and delivered your items on time to the correct room. Thank you for your feedback.
Team Bensons
Excellent customer service
Excellent customer service, great communication with the buyer.
Highly recommended.
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Keighley233
Mr Ostrowski,
We appreciate your recommendation and are so pleased to hear you received excellent customer service and great communication.
Team Bensons
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