The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the B... See more
Company replied
Location
Switch locationBelgrave Retail Park, Northfield Avenue, NN16 9XZ Kettering, Northamptonshire, GB
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My mattress was delivered early and I wasn’t required to do anything myself. The men were polite, courteous and helpful. Couldn’t ask for better
Company replied
From buying the bed from Martin in Kettering and to the delivery from Craig & Kev a great experience. The bed is so comfortable. Thank you Bensons
Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad ba... See more
Company replied
Company details
About Bensons For Beds - Kettering Belgrave Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Belgrave Retail Park, Northfield Avenue, NN16 9XZ, Kettering, Northamptonshire, United Kingdom
4.7
Excellent
112 reviews
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Reply from Bensons For Beds - Kettering Belgrave Retail Park
We're glad you appreciated our team being available without being overbearing. Thank you for your positive feedback; it means a lot to us, Megan at Customer Care
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback regarding our friendly staff and good service! We are happy you had a positive experience with us. Take care, Megan at Customer Care
Very helpful without any pressure…
Very helpful without any pressure selling all round a pleasure going into your showroom.
May 20, 2025
Reply from Bensons For Beds - Kettering Belgrave Retail Park
"Thank you so much for your kind review! We strive to provide a stress-free and enjoyable experience for our customers. We're glad you had a positive experience at our showroom. See you soon!" #HappyCustomers #NoPressureSelling
Reply from Bensons For Beds - Kettering Belgrave Retail Park
Thank you for the kind words! We pride ourselves on providing top-notch customer service and are thrilled to hear that our shop assistant was able to assist you. We appreciate your support!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Kettering Belgrave Retail Park
Thank you for your kind feedback! We strive to provide top-notch sales service and customer support. It was a pleasure to assist you and we hope to see you again in the future soon.
Take care, Team Bensons💜
The sales assistant was on hand to…
The sales assistant was on hand to answer any questions we had. She was very helpful in every way. I couldn't fault her. Excellent.
April 24, 2025
Reply from Bensons For Beds - Kettering Belgrave Retail Park
Thank you for taking the time to share your experience! We are so glad to hear that our sales assistant went above and beyond to help you. Providing excellent customer service is our top priority and we look forward to seeing you again soon! Sleep well, Team Bensons💜
Great shopping experience…
The advice at the shop was really helpful for us to choose and sort delivery etc. Communication about the delivery was excellent.
March 1, 2025
Unprompted review
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your positive feedback! We're glad our advice helped you choose and arrange delivery. It's great to hear our delivery communication was excellent for you. Thank you, Megan at Customer Care
There is a chip in the headboard
There is a chip in the headboard. One of the drawer runners was missing but I eventually found it tucked inside the bed between the wooden frame. Another drawer runner was hanging off. I have managed to sort the drawer runners myself but I expect the headboard to be replaced.
March 28, 2025
Unprompted review
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback and are sorry to hear about the issues with the headboard and drawer runners. We will look into this to ensure such issues are addressed. Thank you for bringing this to our attention, Megan at Customer Care
Time to update pillows
Good choice of pillows, friendly & helpful staff, reasonably priced.
March 23, 2025
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We're happy you found a good selection of pillows and that our staff was helpful. We appreciate your positive feedback regarding our prices! Take care, Megan at Customer Care
Great customer service
Great customer service. Not overpowering and trying to sell. Let you look around as long as you like and try everything out.
March 3, 2025
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We're glad you enjoyed your experience with our customer service. Thank you for letting us know you appreciated the pressure-free environment and the time to explore our products. Thank you, Megan at Customer Care
Friendly and helpful store assistant
Friendly and helpful store assistant
February 22, 2025
Unprompted review
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We appreciate you taking the time to leave us this lovely review! We are so glad our assistant was helpful and friendly, Megan at Customer Care
Ottoman bed review
Excellent service
Ordered ottoman bed on line. All correspondence from company concerning delivery etc was excellent.
Delivery guys were friendly and considerate when entering property.
Informed by text approx time of delivery. Telephone call 30 minutes before arrival time.
Excellent service 5 stars
February 20, 2025
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We're happy to hear that you received excellent service and that our communication regarding your ottoman bed delivery was helpful. It's great to know the delivery team was friendly and considerate. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Kettering Belgrave Retail Park
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
Good service and advice
February 12, 2025
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback and are so glad that our service and advice were helpful to you during your visit with us. Take care, Megan at Customer Care
Pays to go back twice and then shop online!
Whilst our experience in the shop wasn't fantastic the first time round as the guy pointed all questions to my husband and didn't speak to me once, our second visit was fantastic with a different guy. Note both visits were on the same day!
we managed to get a great price online in the sale plus using my BlueLight discount. Delivery was fantastic. The two guys were quick, accommodating and very polite.
January 17, 2025
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We appreciate you sharing your experience. We're happy to hear that you secured a great price and that the delivery was fantastic. We'll address the initial service inconsistency to ensure a more inclusive experience for everyone. Thank you for your feedback, Megan at Customer Care
The gentlemen that served us was very…
The gentlemen that served us was very helpful and made things so easy
January 21, 2025
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We're happy to hear that our team member provided such helpful service and made your experience easy. Thank you for your positive feedback, Megan at Customer Care
Excellent friendly sales team
Excellent friendly sales team, great price and service...
January 22, 2025
Unprompted review
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback! We are so glad you were happy with our team, prices, and service. Thanks for choosing us, Megan at Customer Care
The matter was resolved satisfactorily
A simple mattress purchase has been anything but. Errors include not registering that payment had been made in full (resulting in a demand for payment) and not taking the old mattress away which had been booked
January 7, 2025
Unprompted review
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We regret to hear that your mattress purchase was problematic due to payment and removal issues. We appreciate your feedback and will investigate how to prevent this in the future.
Thank you, Megan at Customer Care
Best price
Very knowledgeable staff, provided all the information needed in purchasing a mattress and bed due to the vast amount of styles.
Great price after shopping around for the same product.
Staff polite and friendly.
December 29, 2024
GREET YOUR CUSTOMERS...
Kettering store and staff are a bunch of lazy people who are more interested in browsing on their phones than they are helping customers
I went out looking for a new TV bed and mattress, went into our local Benson's for beds to check out what was available, the staff in store didn't even bother to acknowledge or even say hello, one member of staff actually decided to hover behind us but still not even a hello or a welcome while the other two staff members stayed sat down on their phones.
We decided to leave the store and go to dreams instead where we were greeted and well looked after and we ordered there instead.
Benson's Kettering store lost out on a £3800 order because of laziness.
It doesn't surprise me that their store was empty where as dreams was full of customers.
December 15, 2024
Unprompted review
Reply from Bensons For Beds - Kettering Belgrave Retail Park
We’re very sorry to hear about your experience at our Kettering store. This is not the level of service we aim to provide. Your feedback will be shared with the relevant team to ensure improvements are made. Thank you for your review – Lauryn at Customer Care.
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