What I like is the welcoming aspect of the staff that attended to me, good and polite manner of approach. She makes sure I choose what I like, not tired or feel uncomfortable with my request . What I... See more
Company replied
Location
Switch location1a Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife, GB
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See what reviewers are saying
We have recently moved home and were long overdue a new bed frame and mattress, but had no idea where to start or what we were looking for. Sonia at the Kirkcaldy Retail Park store was absolutely br... See more
Company replied
A great experience in store (Kirkcaldy) with Gabriel. He was very helpful and professional and gave us the space to make our own choices without any pressure at all. The delivery team on the day was s... See more
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Staff were amazing. Sonia was very friendly, knowledgeable and helpful. The manager was also very helpful and did a great job keeping our children entertained so we could shop with ease. Would definit... See more
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Company details
About Bensons For Beds - Kirkcaldy754
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, United Kingdom
- 1592205360
4.9
Excellent
632 reviews
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We had 2 great sales people
We had 2 great sales people, we were able to try and many beds as we wanted without people hovering and when they did come over they were extremely helpful
September 7, 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for your kind words! We are thrilled to hear that our sales team provided a positive and comfortable shopping experience for you. We strive to make sure our customers feel taken care of and informed during their visit. We appreciate your support! 🙂
The assistant was friendly and…
The assistant was friendly and efficient. She took time to get everything I needed. I bought a single divan, headboard and mattress. I had already researched what I wanted but she was helpful in many ways.
September 6, 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for choosing our store! We are thrilled to hear that our assistant provided you with friendly and efficient service, and that you were pleased with your purchase. We pride ourselves on offering excellent customer service and we are glad we could assist you in finding exactly what you needed. Thank you for your review and for supporting our business.
Sarah in the Kirkcaldy store was…
Sarah in the Kirkcaldy store was fantastic . Very patient as I was purchasing a mattress that my husband hadn’t tested as he was working offshore.. and I made a few phone calls to him.
August 30, 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words about Sarah at our Kirkcaldy store! We strive to provide patient and attentive service to all of our customers, even when faced with unique situations like yours. We appreciate your trust in us for your mattress purchase.
Excellent communication from start to…
Excellent communication from start to delivery.
August 29, 2026
Reply from Bensons For Beds - Kirkcaldy754
Thanks for the feedback, it was a pleasure serving you 🙂 Charlie
Reply from Bensons For Beds - Kirkcaldy754
Thank you for the positive feedback! Our team takes pride in providing excellent service and communication to our valued customers. We appreciate your support.
Sales person was absolutely fantastic
Gabriel was absolutely fantastic. He had lots of patience, wasn't pushy and his product knowledge was second to none. He was down to earth and friendly. He came across as actually caring about his customer.
August 17, 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thanks Larissa, really appreciate the feedback and it was a pleasure to serve you 🙂
Sonia was very helpful
Sonia was very helpful, friendly and not pushy. She was very knowledgeable about the products and answered all our questions.
August 16, 2026
Reply from Bensons For Beds - Kirkcaldy754
We're so pleased to hear that our team member was very helpful, friendly, and not pushy. It's wonderful that they were knowledgeable about the products and answered all your questions!
Team Bensons
A well laid out showroom and great staff
A well laid out showroom with lots of variety. Sarah was welcoming and not pushy. She is very knowledgeable and listened carefully to our requirements and made several relevant suggestions that we were happy with. A stress free an enjoyable experience.
August 15, 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We are thrilled to hear that you had a stress-free and enjoyable experience at our showroom. We pride ourselves on offering a wide variety of options and knowledgeable staff, like Sarah, who make our customers' satisfaction their top priority. We appreciate your business and look forward to seeing you again soon!
Great delivery love the bed
Great delivery love the bed, mattress is too big in depth, I am enjoying a good nights sleep
August 13, 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for the feedback! We're thrilled to hear that you love your new bed and are enjoying a good night's sleep. We apologize for any inconvenience with the mattress depth and will do our best to accommodate your needs. Sweet dreams!
Getting the job done hassle free from…
Getting the job done hassle free from start to finish
August 13, 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for the wonderful review! We are thrilled to hear that we were able to provide a hassle-free experience from start to finish. We aim to make our customers' lives easier and we're so glad we could do that for you. Thank you for choosing us!
Good customer service
August 10, 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you ! Providing top-notch customer service is our top priority. We appreciate your support and look forward to serving you again in the future.
Great advice from Gabriel our…
Great advice from Gabriel our salesperson who was unhurried and personable
August 4, 2026
Reply from Bensons For Beds - Kirkcaldy754
We're so pleased to hear you received such great advice from our salesperson, who was unhurried and personable. Thank you for sharing your positive experience with us!
Team Bensons
We were well looked after and…
We were well looked after and everything was explained clearly by Sarah.
August 2, 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful review! We're so pleased to hear that you felt well looked after with Sarah and that everything was clearly explained by our team.
Team Bensons
The bed is amazing and all the staff…
The bed is amazing and all the staff made the experience easy to chose
July 30, 2026
Reply from Bensons For Beds - Kirkcaldy754
We're so pleased to hear that you found our bed amazing and that our staff made your experience easy! Thank you for your wonderful feedback.
Team Bensons
Staff were helpful & knowledgeable without being pushy
The member of staff who dealt with me listened to what my requirements were and made suggestions without making me feel pressured to make a decision. Knowladgable about the different types if beds& there structure.
July 30, 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful review! We're delighted to hear that our team member listened to your requirements and offered knowledgeable suggestions without any pressure. It's great to know they were so informed about our different beds and their structures.
Team Bensons
Reply from Bensons For Beds - Kirkcaldy754
We're so pleased to hear you received excellent service throughout your experience, from the sales room to delivery. Thank you for your positive feedback!
Team Bensons
Friendly and informative with an easy…
Friendly and informative with an easy process of purchasing the new mattress.
July 30, 2026
Reply from Bensons For Beds - Kirkcaldy754
We're so pleased to hear that you found our team friendly and informative, and that the process of purchasing your new mattress was easy! Thank you for your wonderful feedback.
Team Bensons
All good no problems
July 22, 2026
Reply from Bensons For Beds - Kirkcaldy754
We are so happy to hear that everything went smoothly for you. Thank you for sharing your positive experience with us.
Thank you for your review - Lauryn at Customer Care 💜
Very helpful staff in making my order…
Very helpful staff in making my order and also amending it a few days later. All sorted very quickly and would recommend.
July 21, 2026
Reply from Bensons For Beds - Kirkcaldy754
We're so pleased to hear that our staff were very helpful in assisting with your order and its amendment. It's wonderful that everything was sorted quickly, and we appreciate your recommendation!
Thank you for your positive review - Lauryn at Customer Care 💜
Exceptional customer services
We had been looking for beds for quite some time and had already visited Furniture Village, Dreams and Sterling Home. We decided to pop into Bensons for Beds just to have a look, with absolutely no intention of making a purchase.
We were greeted by Charlie, who politely asked if we needed any help. We explained that we were only browsing, as we were measuring beds for my son’s new flat. Later, to save time, we approached Charlie with a few questions, and from that moment on, the service we received was exceptional.
Charlie listened carefully to exactly what we were looking for and took the time to show us a range of different bed styles. He helped us measure the beds, explained the various fabric swatches, and even showed us how each fabric looked on different bed frames so we could properly visualise our choices.
He then guided us through the different mattress options, from pocket sprung to memory foam, explaining the benefits of each without ever making us feel pressured. Once we decided that a Tempur mattress suited us best, he encouraged us to try the different firmness levels using the Sleep Pro system to ensure we found the perfect match for both of us.
Charlie spent a considerable amount of time with us, and his product knowledge was outstanding. His patience, professionalism and genuinely exceptional customer service completely changed our visit. We walked into the store intending only to browse, yet we left having purchased our beds because Charlie made us feel valued, listened to and confident that we were making the right decision.
He also took the time to explain the entire ordering process and what to expect on the day of delivery, leaving us feeling fully informed and reassured.
Charlie is a tremendous credit to Bensons for Beds and truly sets the standard for outstanding customer service. His approach, knowledge and professionalism make him someone who should be mentoring and inspiring other sales colleagues.
Thank you, Charlie, for your kindness, patience and exceptional service. It was a pleasure dealing with you.
July 18, 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We are absolutely delighted to read your wonderful feedback regarding your recent visit. It truly brightens our day to know that our colleague provided such an exceptional experience, transforming your browsing visit into a confident purchase. We are so pleased that their extensive product knowledge, patience, and dedication to understanding your needs made such a significant difference. It is fantastic to hear that you felt valued, listened to, and fully informed throughout the process, from exploring bed styles and fabric swatches to understanding mattress options and the ordering process. We are incredibly proud to have colleagues who embody such high standards of customer service. Thank you for sharing your positive experience with us.
Team Bensons
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