Gabriel was absolutely fantastic. He had lots of patience, wasn't pushy and his product knowledge was second to none. He was down to earth and friendly. He came across as actually caring about his cus... See more
Company replied
Location
Switch location1a Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife, GB
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A well laid out showroom with lots of variety. Sarah was welcoming and not pushy. She is very knowledgeable and listened carefully to our requirements and made several relevant suggestions that we wer... See more
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The member of staff who dealt with me listened to what my requirements were and made suggestions without making me feel pressured to make a decision. Knowladgable about the different types if beds& th... See more
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As soon as we walked into the store we felt welcomed and not pressured at all. Assistant listened to what we were looking for and we tried several different beds until we finally decided which one we... See more
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Company details
About Bensons For Beds - Kirkcaldy754
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, United Kingdom
- 1592205360
4.9
Excellent
608 reviews
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No refund for cheaper mattress
The rep did not tell us that the mattress in the showroom would be softer than the new one, as it had been used. This meant that the gel mattress I ordered was far too hard and I had to arrange for a different one. The problem is that although the new mattress was £400 cheaper we were not given a refund for the difference.
November 2, 2025
Reply from Bensons For Beds - Kirkcaldy754
I am sorry to hear you were finding your mattress uncomfortable Geoff. We understand that everyone has different levels of comfort. With this in mind, we offer a great 40 night comfort guarantee service.
I’m glad you were able to take advantage of this service, but I’m sorry it didn’t meet your expectations. Your comments are valuable, and I will ensure they are passed on to the relevant team so we can continue to improve our service.
- Lauryn at Customer Care
No pressure value for money excellent…
No pressure value for money excellent support from Sarah supporting my needs.
November 1, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you found great value! We appreciate your positive feedback and are so glad our support met your needs.
Thanks again for your support – we truly appreciate it!
Megan
Customer Care Team
Very helpful without any pressure
Staff was very helpful explained everything fully and didn’t put any pressure on you
October 27, 2025
Reply from Bensons For Beds - Kirkcaldy754
We are happy to hear that our staff was helpful and provided thorough explanations without any pressure. Thank you for your positive feedback,
Megan at Customer Care!
Excellent service…
Excellent and attentive service from Gabriel who dealt with us throughout.
October 30, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you received excellent and attentive service. Thank you for sharing your positive experience with us,
Megan at Customer Care!
Cosy beds.
The shop we visited had a great selection of beds, Caroline the sales lady who helped us was very knowledgeable and polite she answered all our questions. After looking around we were able to go away and think things over with no pressure to purchase.
October 27, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're glad you enjoyed your experience and found our selection great. We appreciate your kind words regarding our team member's knowledge and politeness. Thank you for taking the time to share your feedback,
Megan
Customer Care Team
New Beds
Very helpful staff who explained all I needed to know about the products I was looking to purchase.
October 29, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate you sharing your positive experience! We're so glad to hear that our helpful staff explained everything you needed to know about the products.
It’s a pleasure to serve you — thanks so much
Megan
Customer Care Team
great bed delivered by two cheerful…
great bed delivered by two cheerful efficient guys
October 27, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you received a great bed delivered by a cheerful and efficient delivery team. Thank you for your positive feedback,
Megan at Customer Care
Everything was mostly great.
Everything was great.
Except the sales lady recommended I assembly the bed myself, to save a few pounds.
I spent over £3500 just to save a few pound to assemble the bed myself.
It wasn't as easy as the sales lady made it sound. The bed is heavy.
October 23, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're glad everything else was great. We regret the assembly wasn't as easy as described and apologize for the inconvenience. We'll review this with our team. Thanks for your feedback,
Megan at Customer Care
The sales person Gabriel he was very…
The sales person Gabriel he was very knowledgeable about all the different types of beds was extremely helpful to us and we went away with the mattress for us and he went above and beyond to help us a very kind and sociable person and a great asset to your company
October 26, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback! We are so glad to hear that our salesperson was helpful and knowledgeable in assisting you with your mattress purchase. We value your comments,
Megan at Customer Care
Excellent service from staff at…
Excellent service from staff at Kirkcaldy branch and very informative on all products in store, cant thank the sales person enough for being so helpful without being pressured for a sale.
I did purchase and delighted with the price and payment options, couldn't be beaten on price.
You have to visit and try out the smart bed where they can change the settings to suit your body weight and view what suits the best.
Well done to everyone !
October 11, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you received excellent and informative service at our Kirkcaldy branch. We appreciate that our team was helpful without being pushy and that you were delighted with the price and payment options.
Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Kirkcaldy754
We're glad you found your experience pleasant and pressure-free. Thank you for your positive feedback; it means a lot to us. – Lauryn at Customer Care 💜
Excellent service, very pleased
The sales assistant couldn’t be more helpful. She listened to what we wanted and pointed us in the direction of the perfect bed for us!
September 20, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that our sales assistant was so helpful! We appreciate that she listened to your needs and guided you to the perfect bed.
Take care,
Megan at Customer Care
Love our new bed!
Friendly, knowledgeable staff, helped us to get the best deal. Got our bed and mattress in the sale and it is incredible value for money.
October 9, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that our staff was helpful and knowledgeable and that you got a great deal. We appreciate your feedback and are glad you love your bed, Megan at Customer Care
Helpful staff
October 7, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback and are happy you received excellent service. Thank you for your review – Lauryn at Customer Care 💜
Kirkcaldy store
Gabriel, the store manager greeted us when we first arrived and looked after us so well. Gabriel was so knowledgeable and his customer service was outstanding. He took his time in allowing us trying different mattresses and explained them all in great detail. He really made, what we thought may be a stressful experience, so enjoyable and easy! Can’t thank him enough for his support
October 6, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful feedback Joanne! We’re delighted to hear Gabriel provided such knowledgeable and outstanding service, making your visit enjoyable and stress-free. We’ll be sure to pass on your kind words to him!
Kind regards,
Megan
The Bensons for Beds Care Team
All good
All good. The sales man was very helpful and polite.
The price could be lower(like always😉)
Thank you🙂
September 29, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate your feedback! We're glad the salesperson was helpful and polite. We acknowledge your comment about the price; we're always looking for ways to improve.
Thank you,
Lauryn at Customer Care
Great service from visiting the…mattress purchase
Great service from visiting the showroom to delivery , kept informed with e- mails to track delivery , phoned one hour before delivery and was bang on time . Delivery drivers put the mattress in situ and took away old packaging , great service , will definitely shop there again .
September 29, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you had a great experience from start to finish. It's great to know you were kept informed and that our delivery team provided excellent service. We appreciate your positive feedback and look forward to serving you again.
Thank you,
Lauryn at Customer Care
Staff were very helpful and no pressure…
Staff were very helpful and no pressure to buy
September 23, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate that our staff was helpful and that you felt no pressure. We are so glad you had a positive experience!
Thank you,
Lauryn at Customer Care
Helpful staff
September 26, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thanks so much! Happy to hear our team was helpful. See you again soon! Take care, Megan at Customer Care.
Delivery of new mattress was excellent
Delivery of new mattress was excellent. Old mattress was removed and new mattress placed on bed. Men were very polite and helpful. Definitely recommend Bensons.
September 24, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you found our delivery service excellent and the team polite and helpful. Thank you for recommending us; we appreciate your positive feedback!
Thank you,
Lauryn at Customer Care
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