Gabriel was absolutely fantastic. He had lots of patience, wasn't pushy and his product knowledge was second to none. He was down to earth and friendly. He came across as actually caring about his cus... See more
Company replied
Location
Switch location1a Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife, GB
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A well laid out showroom with lots of variety. Sarah was welcoming and not pushy. She is very knowledgeable and listened carefully to our requirements and made several relevant suggestions that we wer... See more
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The member of staff who dealt with me listened to what my requirements were and made suggestions without making me feel pressured to make a decision. Knowladgable about the different types if beds& th... See more
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As soon as we walked into the store we felt welcomed and not pressured at all. Assistant listened to what we were looking for and we tried several different beds until we finally decided which one we... See more
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Company details
About Bensons For Beds - Kirkcaldy754
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, United Kingdom
- 1592205360
4.9
Excellent
608 reviews
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Very impressed with this store
Received invaluable information from Alex. She was very knowledgeable and helpful. Would highly recommend her and there was no hard sell or pushing for sale. Thank you
September 16, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate you sharing your experience! We're happy to hear that our team member was knowledgeable and helpful, providing invaluable information without pressure. Thank you!
Best Wishes,
Megan at Customer Care
Definitely recommend …
From entering the store and getting help to pick my bed from Caroline to delivery and build the process was seamless. I was continually kept up to date with delivery details. Would definitely recommend x
September 12, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate you sharing your feedback. We're happy to hear that you received help selecting your bed and that the delivery and build process was seamless. It's great to know you were kept informed and would recommend us.
Best Wishes,
Megan at Customer Care
From start to receiving my new bed…
From start to receiving my new bed Bensons have been great. It was easy to pick and order my bed and it was delivered on time.
September 9, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're delighted that you found it easy to select and order your new bed, and that the delivery was on schedule. Thank you for sharing your positive experience!
Best Wishes,
Megan at Customer Care
Went last year and Charlie at the…
Went last year and Charlie at the Kirkcaldy store couldn't do enough for me.. went back this week and yet again Charlie took such good care of me .He went through all the options and let me make an informed choice... great service with a smile goes along way to creating loyal customers, which I am now ..
September 4, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're glad you enjoyed your experience and appreciate you sharing your positive feedback. It's great to hear that you received such excellent care and were able to make an informed choice. We value your loyalty!
Take care,
Megan at Customer Care
Very helpful and informative sales…
Very helpful and informative sales assistant who took time to explain our different options and try out different mattresses. We ordered an ottoman bed and mattress at the end of our visit to the store.
September 1, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that the sales assistant was so helpful in explaining the options. We appreciate you taking the time to share your experience and are glad you found what you needed.
Take care,
Megan at Customer Care
Friendly and understanding
Was greeted at the door by Sarah, who was friendly and helped us find what we wanted with the assistance of Gabriel, who was also friendly and understanding of our needs.
August 24, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you had such a positive experience! We appreciate you mentioning the team members who assisted you; it's great to know they were helpful and understanding. Thanks for your feedback, Megan at Customer care
Good to deal with staff were excellent but delivery was too long
Experience was good staff was excellent, the only criticism is the wait to have it delivered to my house as I didn’t have a bed and I’m an old age pensioner I tried to get it delivered early but no chance they told me.
August 23, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback regarding our staff. We regret the delivery delay caused you hardship, especially given your circumstances. We'll review our delivery process to improve our service. Thank you for your review.
Staff were very informative and didn’t…
Staff were very informative and didn’t push us to make a decision
August 19, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate you sharing your feedback. We're happy our team was informative and respected your decision-making process. Thanks, Megan at Customer care
Knew exactly what we wanted
Knew exactly what we wanted, wasn't interested in waffle and we didn't get any. Knowledgeable and helpful member of staff,made the whole process easy Thank you
August 16, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that a staff member provided such helpful and knowledgeable service, making the process easy. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for your amazing review Marion. We appreciate your kind words and hope you love your new order, Megan at Customer Care
Customer Service agent was welcoming
Customer Service agent was welcoming, knowledgeable and very professional in our dealings with my wife and I.
August 13, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback! We're happy to hear that the customer service agent was welcoming, knowledgeable, and professional during your interaction. Take care,
Megan at Customer Care
Great choice of beds
Great choice of beds, mattresses and pillows.
Had a great experience buying a new bed for my son, the sales person Gabriel made the purchase very easy and was very understanding of my son’s additional needs, he made him feel at ease and was a pleasure to deal with.
August 12, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words, we are thrilled to hear that you had a great experience with our salesperson Gabriel! We strive to make our customers feel at ease and provide top-notch customer service. We hope your son loves his new bed, Megan at Customer Care
Excellent Service in Store
Gabriel the store Manager was a pleasure to meet. I was really impressed with his helpful and friendly manner, nothing was a bother to him. He took a lot of time to help and explain things to me. Another member of staff couldn't do enough as well and I would not hesitate in recommending Bensons in Kirkcaldy.
August 10, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for your kind review! We are thrilled to hear that Gabriel and our team provided you with exceptional service. We will be sure to pass along your praises to them. We look forward to your future visits and thank you for choosing Bensons in Kirkcaldy, Megan at Customer Care
Very helpful staff
Very helpful staff. Informative going into great detail with good advice. Very pleased
August 11, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for your kind review! Our team takes pride in providing exceptional service and we're glad we could assist you. We appreciate your support and look forward to seeing you again soon, Megan at Customer Care
Finally a pillow that helps me.
The pillow I bought was hopefully going to help my neck and shoulders but I only used it for 1/2 hours when I ended up with sore neck and shoulders so I went back to Benson for beds with it the lady explained that it couldn't be taken back but when she realised the make of pillow I bought she told me it had a zip on it which I didn't know about, she opened the bag it was in found the zip opened it up and told me that I can take out the stuffing little by little till I get it to what I needed and I have done that and it has worked I'm comfortable with it now and no sore neck or shoulders. Very happy that this was able to be done as I didn't want to have paid £55 for something that made my problem worse.
August 8, 2025
Reply from Bensons For Beds - Kirkcaldy754
"Thank you for taking the time to share your experience! We are so happy to hear that our team was able to assist you in finding a solution for your discomfort. It's our goal to provide products that truly enhance our customers' lives. Enjoy your comfortable sleep, Megan at Customer Care
Staff were friendly and knowledgeable
Staff members were friendly and knowledgeable great selection of beds and the test bed was excellent
August 5, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We're thrilled to hear that our staff was helpful and that you enjoyed testing out our selection of beds. We take pride in providing a great experience for our customers.
Great service
Great service, good selection of products, reasonable prices, well organised purchase process.
August 2, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We are thrilled to hear that you had a positive experience with us. Our team takes great pride in providing top-notch service, a variety of quality products, and a smooth purchasing process at reasonable prices. We appreciate your support and look forward to serving you again soon!
The shop assistant listened to our…
The shop assistant listened to our requirement and what allergies i had & what would work for us and only showed us the ones that would work for us. Knew what she was talking about and explained everything. Very knowledgeable & helpful.
July 24, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind review! We pride ourselves on providing personalized and knowledgeable recommendations for our customers. We're glad to hear that our shop assistant was able to help you find the perfect products for your needs and allergies. We appreciate your business, Megan at Customer Care
Gabriel gave the best service
Gabriel gave the best service. He advised me about all the beds and mattresses helping me to make the right choice. Then helping me to get the delivery as quickly as possible. He is a very pleasant guy who is there to help.
July 18, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your review! We are happy to hear that Gabriel provided exceptional service and helped you make the perfect choice for your bed and mattress. We pride ourselves on providing top-notch customer service and aim to make the delivery process as smooth as possible. We appreciate your business and look forward to seeing you in the future, Megan at Customer Care
Expert advice
Gabriel was very knowledgeable explaining all various types of mattresses.
July 22, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your review! We are thrilled to hear that Gabriel was able to provide you with all the information you needed to make an informed decision about our mattresses. We pride ourselves on our knowledgeable staff and are pleased to hear that it was reflected in your experience. Thank you for choosing us for your mattress needs, Megan at Customer Care
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