Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything... See more
Location
Switch locationUnit 8a Birstall Shopping Park, Birstall, WF17 9DT Leeds, Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a really positive experience with Sonya at that Birstall branch. She helped us find the right bed and mattress combination for our new loft conversion. Delivery was also very straightforward... See more
Company replied
Sales person was very good. Showed us all the products and made recommendations based on the Smart Bed results. She explained the options available and processed our order quickly and efficiently.
Company replied
kept up to date with order progress - delivered when they said it would be. Delivery guys, (Barry and Kelvin were brilliant)
Company details
About Bensons For Beds - Leeds673
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, United Kingdom
- 1924422381
4.8
Excellent
524 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady in the Birstall store was…
The lady in the Birstall store was friendly and helpful. The bed arrived promptly within a week of ordering.
June 28, 2026
Reply from Bensons For Beds - Leeds673
We're so happy to hear you had such a positive experience with our team member in the Birstall store and that your bed arrived so quickly!
Team Bensons
Reply from Bensons For Beds - Leeds673
We're so pleased our team was polite, thoughtful, and respectful. Thank you for your feedback!
Team Bensons
Kelly was amazing
Kelly was amazing, she explained all the different options to me and I got to try the sleep machine.
I am absolutely in love with the mattress
June 22, 2026
Reply from Bensons For Beds - Leeds673
Thank you for your kind words! We are delighted to hear that you had such a positive experience and are loving your new mattress. We appreciate your feedback!
Team Bensons
Fantastic service from start to finish
Fantastic service from start to finish, Craig in the showroom was so helpful and Chris and Kalvin who delivered were also lovely and courteous. I am so pleased with my purchases, the mattress is incredibly comfortable and the ottoman bed works perfectly and looks great!
June 21, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased you received fantastic service from start to finish. It's wonderful that you're happy with your purchases and that your mattress is comfortable.
Team Bensons
All aspects excellent
All aspects excellent. Staff courteous and helpful. Delivery on time with friendly delivery persons.
June 18, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased you found all aspects excellent, with courteous and helpful staff and friendly, on-time delivery. Thank you for your feedback!
Team Bensons
Great service in store and on delivery…
Great service in store and on delivery with Lee and Michael who were really considerate of my home.
June 14, 2026
Reply from Bensons For Beds - Leeds673
We're delighted to hear our in-store and delivery service was great, and that our team was so considerate. Thank you!
Team Bensons
Sonya was amazing!!!
Sonya was amazing. Found me my dream bed and helped put everything in place. Super friendly, made me laugh and enjoy my experience in store. Highly recommend!
June 17, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased our team helped you find your dream bed and made your in-store experience enjoyable. We appreciate your kind recommendation!
Team Bensons
Excellent service from retail to delivery
Great in store advice, excellent delivery service, staff all excellent
June 13, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased you received excellent advice and service. Thank you!
Team Bensons
From store to delivery excellent…
From store to delivery excellent service. A special mention to the two delivery men, Andy Mac and Andy p , polite, respectful, and obviously good at what they do. Thank you.
June 14, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear about your excellent experience from store to delivery! It's wonderful that our delivery team was polite and respectful. Thank you for your kind words.
Team Bensons
Lena provided an excellent service and…
Lena provided an excellent service and was very attentive, even offering to stay late so we could pick the best product for our needs. After visiting other companies Lena was the only one who actually seemed to care about customer service.
June 12, 2026
Reply from Bensons For Beds - Leeds673
We are so glad to hear about your excellent experience with us. We truly appreciate you recognizing our team's dedication to customer service.
Team Bensons
Delivery was expectational from…
Delivery was expectational from notification of delivery date and time slot both Andy and Andy whom delivered to our home were excellent they were aware that they were entering someone's home and were respectful of this and their surroundings; could not fault them. Credit to the company.
June 8, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear about your exceptional delivery experience. It's wonderful that our team was respectful of your home and surroundings. Thank you for your kind words!
Team Bensons
Everyone involved was superb
June 8, 2026
Reply from Bensons For Beds - Leeds673
We're delighted to hear this! Thank you for your feedback!
Team Bensons
The staff were very friendly
The staff were very friendly, helpful and very knowledgeable about the products.The store was clean and tidy.
June 4, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased our staff were friendly and knowledgeable, and that you found our store clean! Thank you for your kind feedback.
Team Bensons
Reply from Bensons For Beds - Leeds673
We're glad you love your bed! We're sorry to hear about delivery issues. We appreciate you taking the time to leave your comments.
Team Bensons
Our new bed
From start to finish, communication was regular and informative. And the process quick and straight forward. Staff were attentive to our needs and were professional and polite. Delivery was made on time and the delivery drivers were very helpful. Overall, a great experience.
May 26, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear about your great experience, from the regular communication to the helpful delivery. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Leeds673
We're so glad you found the perfect mattress and pillows. Thank you for sharing your experience!
Team Bensons
From start to finish excellent service.
May 30, 2026
Reply from Bensons For Beds - Leeds673
We appreciate your kind words. We are so pleased you had a great experience!
Team Bensons
Me and my partner went to the store not…
Me and my partner went to the store not knowing the first thing about beds and the staff member there was perfect. She showed us all the different styles and listened to what we wanted and what we didn’t and also went into amazing detail about the beds and the prices and comparisons between the different styles and seemed very knowledgeable. She was very quick to jump in and help us didn’t push us to get a bed that was too expensive for us but she was wonderful and a credit to the company
May 26, 2026
Reply from Bensons For Beds - Leeds673
We are so pleased to hear about your excellent experience in our store! It's wonderful that our team member provided such knowledgeable and unpressured assistance, helping you find the perfect bed. Thank you for your kind words.
Team Bensons
Exceptional service.
Shop staff, were knowledgable and helpful, Bensons kept me up-to-date with my beds progress, delivery was spot on time and the drivets were quick, cheerful and efficient.
What more can you ask for.
May 25, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear about your excellent experience with our team, from the knowledgeable staff to the efficient delivery. Thank you for your kind words!
Team Bensons
Kerry was very helpful in choosing the correct…
Very helpful in choosing the correct mattress for us, nothing was too much trouble and I would highly recommend. Colin and Reece who came to for our bed were extremely efficient friendly and worked so hard, nothing was a problem and were very accommodating, top blokes!!
May 25, 2026
Reply from Bensons For Beds - Leeds673
We're so pleased you found our team helpful in choosing your mattress! It's wonderful to hear our delivery team was efficient, friendly, and accommodating. Thank you for your kind words.
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.