Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more
Company replied
Unit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB
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Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more
Company replied
We called into Bensons beds, the Llanelli store and were served by John. He immediately noticed our arrival in store and straight away he came over to help. John is a wonderful sales rep. He provided... See more
Pros: - Their staff in the Llanelli store (Very helpful, always called to give updates) - Their delivery drivers (Very nice and professional guys) - Good product (only the first day however ve... See more
As my wife and I are in our eighties we were a bit apprehensive and nervous in buying a new bed but the salesman ( John, at the Pemberton, Llanelli store ) immediately reassured us. He explained the... See more
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Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom
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Dealt with by Cameron. Friendly & knowledgeable about his products.
Found exactly what I was looking for and at a price I was happy with.
Would certainly recommend them.
A friend bought a bed with him in July and was thrilled at the attention paid to her needs for a comfortable night's sleep. The bed I'm replacing was also bought from Bensons but some 15 years ago.
From the moment we walked into the Llanelli store the staff were friendly and welcoming. Cameron and Ian explained all the different mattresses/pillows to me and made sure I had the right ones that suited my needs.
Great staff very helpful with no hard sell. Would highly recommend 👌
We had visited a few bed showrooms but when we walked into bensons at Llanelli it was a different experience, the salesman Cameron was welcoming and explained everything in detail to us , which resulted in a purchase of a bed, headboard and mattress which we wanted. Excellent service.
Fantastic experience at the Llanelli store, Cameron was very helpful, listened to what we needed and showed us a few options within our given budget and gave us a great deal on a clearance mattress. We were able to collect it from the store in less than a week. After a poor experience in another bed retailer just before we went to Benson's, we were very happy with the service we recieved.
The staff that dealt with me were very friendly and helpful
The choice was overwhelming. Ian at Llanelli was so helpful had great knowledge of all the beds and frames in store. He was able to direct us to what we were looking for and offered a choice for us to choose from . We felt relaxed and not pressured . He was able to give us a delivery date suitable for us . Excellent salesman
John helped me and my partner find the best bed and mattress for our new home! Really helped us out and made a stressful decision easy
John in the Llanelli store was the most helpful, polite and chatty person. We purchased a bed from the shop floor and he dismantled it the same day for us to collect. Would definitely recommend.
I work as a carer for a lady with health issues. She was the customer in this purchase, and she was treated with the utmost respect by both of the salesmen at Bensons Llanelli store.
Both she and I were impressed with the service and patience shown.
Great customer service. Ian was brilliant, made sure we had the best bed for us and not the best sale for him. He really listened to us and our needs. Will definitely be recommending Benson for Beds Llanelli.
We arrived in store to be greeted by John. A bubbly friendly guy who couldn't do enough to help!
He asked what we were looking for and what sort of thing we wanted. Rather than him say 'oh I think you should try x y and z.' He listened to our needs (health issues) and assisted gratefully from there. John was not pushy with the sale and the conversation flowed as we were in the process of choosing a mattress/bed. His colleague Cameron was amazing with our children. As well as seeing to other customers that came into store when cameron did not have customers he engaged with our children on their level. My daughters both said to me aged 6+3 'mum that man is very friendly and so funny'
We could not thanks these guys anymore! Thank you so much for a wonderful experience while shopping in store!
Brilliant customer service, so helpful and full of knowledge!

Reply from Bensons For Beds - Llanelli374
I was welcomed with a smile the moment I entered the store on Saturday 9th Sept Ian listened to my needs and advised accordingly. I tested a couple of mattress and decided which one would suit be best for my adjustable bed and my comfort with a back problem. I was asked for the length of the bed which I wasn’t sure of and rang them back later with the correct measurement. As I was near the store today Monday and was met with a smile and welcome by the store Manager who had completed my order and had my new invoice ready for me. Such kind lovely people, and I felt at ease and comfortable in their presence. I’m very thankful to them as they really cared.

Reply from Bensons For Beds - Llanelli374
Very friendly and informative, listened to what our needs were.

Reply from Bensons For Beds - Llanelli374
The staff were friendly,knowledgeable and very helpful. Spent time detailing different mattresses

Reply from Bensons For Beds - Llanelli374
Cameron made us feel at ease no pressure and he was very informative

Reply from Bensons For Beds - Llanelli374
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