The gentleman who served us was extremely helpful and well informed. He was not at all pushy and listened to what we wanted. He talked us through different options and once we had made our choice, pro... See more
Company replied
Location
Switch locationUnit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB Macclesfield, Cheshire, GB
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See what reviewers are saying
The driver Wojcieh and Brian couldn't have been more helpful. I cant beleive how hard thry worked !! They were respectful of the house,most polite and explained everything they were doing checking tha... See more
Company replied
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn... See more
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Daryl helped with selecting a side sleeper pillow. Brilliant advice and guidance! Recommended trying in store with the Bensons mattress that matches my home one. Tried 5 of his recommendations, sele... See more
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Company details
About Bensons For Beds - Macclesfield627
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB, Macclesfield, Cheshire, United Kingdom
- 1625618190
4.6
Excellent
327 reviews
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Not impressed
Everything was fine up to delivery but the team would not assemble the bed as apparently that service has to be ordered at the point of sale. This service was not offered to me at the point of sale so not very impressed.
May 21, 2026
Reply from Bensons For Beds - Macclesfield627
We appreciate your feedback. We're sorry the assembly service wasn't offered. We are reviewing our sales process to prevent this from happening again.
Team Bensons
Reply from Bensons For Beds - Macclesfield627
Thank you
Team Bensons - Jess
Excellent service by brilliant staff…
Excellent service by brilliant staff and amazing beds
March 5, 2026
Reply from Bensons For Beds - Macclesfield627
We appreciate your feedback! We're so glad you found our staff brilliant and our beds amazing. Thanks for sharing your experience!
Team Bensons
The person assisting was excellent
The person assisting was excellent, no pushy sales.
Left us test and make decision whilst providing useful advise.
May 5, 2026
Reply from Bensons For Beds - Macclesfield627
We're so glad to hear that you received excellent, no-pressure assistance! It's great that our team member provided useful advice while you made your decision.
Team Bensons
Poor customer services team
Poor customer services team, delivery team was great
May 1, 2026
Unprompted review
Reply from Bensons For Beds - Macclesfield627
We appreciate your feedback and are sorry our customer service was not helpful. We'll review our service team's performance.
Team Bensons
Very efficient and helpful staff at the…
Very efficient and helpful staff at the Macclesfield branch of your company throughout the whole process of buying my mattress. Constant updates on progress and delivery details and extremely pleasant helpful and efficient delivery men who were Omar and Imran.
A very satisfied customer who would certainly recommend your company.
April 24, 2026
Reply from Bensons For Beds - Macclesfield627
We appreciate you sharing your experience! It's great to hear that you found our staff helpful and efficient throughout your mattress purchase. We're delighted the updates and delivery were satisfactory. Thank you for recommending us!
Team Bensons
Very happy
Very happy with everything overall. Good service instore with Daryl, everything arived when and as it should. It was really easy to assemble.
April 18, 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for your lovely feedback! We’re so pleased to hear you were very happy with everything and that Daryl provided great in‑store service. It’s wonderful to know everything arrived exactly as it should and that assembly was nice and easy.
Thank you for your positive review - Lauryn at Customer Care 💜
The driver Wojcieh and Brian couldn't…
The driver Wojcieh and Brian couldn't have been more helpful. I cant beleive how hard thry worked !! They were respectful of the house,most polite and explained everything they were doing checking that we were happy with the position of the furniture. Thank you...would certainly buy from Benson for Beds again
April 13, 2026
Reply from Bensons For Beds - Macclesfield627
Thank you so much! 😊 Wojcieh and Brian will be thrilled to hear this—hard work, great care, and courtesy are exactly what we aim for. We really appreciate your kind words and look forward to welcoming you back,
Megan | Customer Care Specialist!💜
Excellent service
The gentleman who served us was extremely helpful and well informed. He was not at all pushy and listened to what we wanted. He talked us through different options and once we had made our choice, processed the order efficiently. All in all a pleasurable experience. Would thoroughly recommend
March 16, 2026
Reply from Bensons For Beds - Macclesfield627
Martin Kelly,
We're happy to hear the staff member was so helpful and well-informed, guiding you without pressure. It's great that they listened to your needs and efficiently processed your order. Thank you for the recommendation!
Team Bensons - Jessica
Walked in
Walked in, was immediately greeted by team member Darryl, who asked me what I was looking for and then took me straight to it without any messing around. Showed me a couple of other options that were similar too, but confidently said which one would be the most ideal - which was the option I went for.
I had actually left to go shopping elsewhere just to compare prices and ended up returning as the other store was a much less inviting experience. I returned, and was able to wrap up the transaction very quickly and efficiently.
Compared to the other store, which felt like a dark warehouse with unenthusiastic staff and a silly machine that would tell you your "perfect mattress" in "just three minutes", Benson for Beds was bright, inviting, and the team member was able to directly to the perfect mattress in less than 3 minutes and with a good bit of chat to go with it.
Very good experience, unexpectedly got in during a sale so it was a much better price than I anticipated too! Left very happy.
April 4, 2026
Reply from Bensons For Beds - Macclesfield627
Thank you so much for the fantastic feedback. We’re delighted to hear Darryl was able to help you so efficiently and confidently — his straightforward, no‑pressure approach is exactly what we aim for.
We really appreciate you returning to us and are glad the welcoming atmosphere, clear advice, and friendly service made the difference. It’s also great to hear you caught the sale and secured a better price than expected!
Thanks again for choosing Bensons for Beds — we’ll be sure to pass your kind words on to Darryl 😊
- Megan | Customer Care Specialist💜
Lovely helpful people who gave an…
Lovely helpful people who gave an excellent service and were prompt and courteous.
April 1, 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for your kind words! 😊 We’re delighted to hear our team provided excellent service and were prompt, courteous, and so helpful. Your feedback means a lot to us,
Megan | Customer Care Specialist
I have had a very good experience with…
I have had a very good experience with Bensons for my mattress I didn't like the first one and have had no trouble changing it for one I like the manager was very kind to me and gave me good advise
April 2, 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for sharing your experience! 😊 We’re really pleased to hear you were able to change your mattress easily and find one you’re happy with. It’s great to know the manager was kind and gave you helpful advice—that’s exactly the support we aim to provide. Enjoy your new mattress,
Megan | Customer Care Specialist🛏️
Very attentive and informative staff…
Very attentive and informative staff who helped me decide which bed and mattress would be most appropriate for me
Delivery was within the time slot allocated with very friendly and efficient delivery men who assembled the bed exactly where I requested
I cannot find anything that could have been done better
March 24, 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for the fantastic feedback! 😊 We’re so glad our team were attentive, informative, and helped you find the perfect bed and mattress. Wonderful to hear delivery was right on time and that the drivers were friendly, efficient, and set everything up exactly where you wanted it. Delighted to know everything was spot‑on — that means the world to us,
Megan | Customer Care Specialist💜
A friendly salesman who was good at his…
A friendly salesman who was good at his job and did not try and push us to buy things we didnt want.
March 19, 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for your feedback Mrs Harbord! We’re really glad to hear you found our salesperson friendly, professional, and never pushy. It’s great to know you felt comfortable and well looked after. We really appreciate you taking the time to share your experience,
Megan at Customer Care! 😊✨
Great service
Great deal. Communicated well, on time, found my house which i know is not easy
Great service. Will buy from Benson's with this great level of service 👌
March 20, 2026
Unprompted review
Reply from Bensons For Beds - Macclesfield627
Thanks for the brilliant review Amanda! Glad everything went smoothly — even finding your house!😄 Enjoy your great deal, and we’d love to see you again,
Megan at Customer Care💤
Helpful service
Helpful service - Explained the options clearly so I could understand the differences in mattresses for my child.
The only downside was a charge for delivery. Paying for this and to take the old mattress away added £100 to the overall cost. I felt a little disappointed that the price ended up higher than expected.
March 15, 2026
Reply from Bensons For Beds - Macclesfield627
Helen,
We're glad our service was helpful in explaining mattress options for your child. We appreciate your feedback regarding the delivery and removal charges. We'll review how these costs are communicated to ensure clarity for our customers. Thank you for your time.
Team Bensons - Jessica
Pleasant customer service
Pleasant customer service. Very helpful throughout. Small issues were sorted without problems. Delivery was great. Drivers polite and helpful. Overall very happy.
March 13, 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for sharing this! 😊 We’re really glad to hear our customer service team were so pleasant and helpful throughout, and that any small issues were resolved smoothly. Fantastic to know delivery was great too, with polite and helpful drivers. We’re delighted you’re overall very happy,
Megan at Customer Care
Helpful friendly staff in store
Helpful friendly staff in store. Good communication throughout including delivery details. Thoroughly stress free experience from start to finish. Oh and a great mattress as well.
February 15, 2026
Reply from Bensons For Beds - Macclesfield627
Tim Rhodes,
We appreciate your fantastic feedback! It's great to know our staff were helpful and friendly, and that our communication was good. We're so glad you had a stress-free experience and love your new mattress.
Team Bensons
Bensons had good range of Mattresses…
Bensons had good range of Mattresses and prices.The staff were helpful without being intrusive.
February 19, 2026
Reply from Bensons For Beds - Macclesfield627
Mrs Hill,
We appreciate your positive feedback. We're so happy to hear that you found a good range of mattresses and prices, and that our staff were helpful.
We truly appreciate your feedback.
Megan at Customer Care
Excellent customer service and deal…
Excellent customer service and deal provide by Paul at the Macclesfield branch.
Very helpful and a lovely customer experience
February 21, 2026
Reply from Bensons For Beds - Macclesfield627
We appreciate you sharing your feedback. We're so happy to hear that you received excellent customer service and a lovely experience with your deal.
Stewart - Team Bensons
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