We bought a bed frame from the Manchester branch yesterday. Shomila was lovely, friendly, and very helpful, guiding us through everything. Excellent customer service — highly recommended!
Company replied
Location
Switch locationUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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See what reviewers are saying
Very positive experience! I honestly cannot fault the customer service team. They have gone above and beyond to help me, and their support has been exceptional so far. After such an awful experience... See more
Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... See more
Company replied
I placed an order in September for a Slumberland double 2+2 bed base, mattress and headboard. The next day I had doubts about whether I had chosen the right mattress, so I contacted customer service... See more
Company replied
Company details
About Bensons For Beds - Manchester White City596
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, United Kingdom
- 1618770581
4.7
Excellent
637 reviews
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given lots of time and advice…
Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but replacement was delivered super quick with out any hassle. Overall another great experience at Bensons White City.
September 7, 2026
Reply from Bensons For Beds - Manchester White City596
We're so pleased to hear you had such a positive experience at our White City store! It's wonderful that our team was able to provide ample time and advice without being pushy, ensuring you were happy with your bed. We're also glad the minor missing part was resolved quickly and without hassle.
Team Bensons
I am very impressed with this company
I am very impressed with this company. I had to use their exchange guarantee and they were extremely helpful and friendly. I have no hesitation in recommending them.
August 26, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful review! We're delighted to hear that you were impressed with our company and found our team helpful and friendly when using our exchange guarantee. We truly appreciate your recommendation!
Team Bensons
Great service from Lee and his staff
Great service from Lee, the shop manager, and his colleagues.
August 31, 2026
Reply from Bensons For Beds - Manchester White City596
We're delighted to hear that Lee and his colleagues provided such great service! We'll be sure to pass on your kind words to the team. Thank you for taking the time to share your experience.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
fast and professional service
September 2, 2026
Reply from Bensons For Beds - Manchester White City596
We're delighted to hear you received fast and professional service! Providing an efficient, seamless experience is what we strive for, and it's wonderful to know we delivered that for you.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Muhammad was great in helping us choose…
Muhammad was great in helping us choose our mattress. Wil be going there in the future.
September 4, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Thank you for your kind words! We're thrilled to hear that Muhammad provided you with excellent service in choosing your mattress. We look forward to welcoming you back in the future for all your bedding needs!
A great experience.
Great knowledge by the sales staff right down to good information before and during delivery. On time a professional on every level.
September 3, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful review! We're thrilled to hear that our sales staff provided you with great knowledge and support throughout your experience. Timeliness and professionalism are our top priorities. We appreciate your feedback and look forward to serving you again!
Arveen was very helpful in helping me…
Arveen was very helpful in helping me choosing the right mattress for me, I 100% recommend the store and Arveem.
September 2, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your kind words! We're thrilled to hear that Arveen was able to assist you in finding the perfect mattress. Your recommendation means a lot to us. We look forward to serving you again in the future!
Benson staff are very helpful and…
Benson staff are very helpful and polite every time we have made a visit
August 27, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Thank you so much for your kind words! It makes our day to hear that our staff has been helpful and polite during your visits. We truly appreciate your business.
-Team Manchester Bensons
Quality service and product
I was able to buy a bed which has natural fillings and very satisfied with the service and quality. Delivery men were excellent and very careful. Great customer service from them representing Bensons
August 10, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your glowing review! We are overjoyed to hear that you had a wonderful experience purchasing a bed with natural fillings from us. Our delivery team takes great care in handling our products, and we are thrilled that our customer service team left a positive impression on you. We hope you enjoy your new bed for years to come!
Fantastic service and delivery time frame
I was seen by Aereen today at the Bensons store in Salford. I came in with a budget which I now realise was quite low! I was clear about what it was I needed and Aereen did an amazing job at finding me the perfect bed and mattress which was really close to my budget! She was really great in the sense there was no judgement for needing something budget friendly and explained to me how everything would work. Bed is being delivered in a really reasonable time frame too which absolutely shocked me. I cant wait to recieve my new bed and mattress and hopefully finally have a good night's sleep!
August 22, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're so pleased to hear about your positive experience in our Salford store! It's wonderful that our team member was able to find you the perfect bed and mattress within your budget, and that you appreciated their helpful explanations. We're also thrilled that your delivery is scheduled so quickly. We hope you enjoy your new bed and finally get that good night's sleep!
Team Bensons
Reply from Bensons For Beds - Manchester White City596
We're so pleased to hear you found our team helpful and supportive. Providing assistance without being pushy is something we pride ourselves on, and we truly appreciate your kind words!
Team Bensons
Excellent delivery service
Excellent delivery service. Fast and good assembly. Nice and patient
August 20, 2026
Reply from Bensons For Beds - Manchester White City596
We're so pleased to hear that you experienced excellent delivery service, and that the assembly was fast and good. It's wonderful to know our team was patient. Thank you for your kind feedback!
Team Bensons
Great service notified in advance when…
Great service notified in advance when they would be arriving. Polite staff members explained what they would be doing took photos of where the items were left in the rooms and left within 10/15 minutes.
August 6, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful review! We're so pleased to hear that you experienced great service, from being notified in advance of our arrival to the politeness of our staff. It's fantastic to know they explained everything clearly and efficiently completed their work. We appreciate you taking the time to share your positive experience!
Team Bensons
Everything was easy from looking around…
Everything was easy from looking around to delivery everyone was very helpful
August 16, 2026
Reply from Bensons For Beds - Manchester White City596
We're so pleased to hear that your entire experience, from browsing to delivery, was easy and that our team was very helpful. Thank you for your positive feedback!
Team Bensons
Assistants were very helpful
Assistants were very helpful, we lay on so many beds to make sure we picked the right mattress, and we did.
August 10, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your glowing review! We're thrilled to hear that our assistants were able to help you find the perfect mattress for your needs. It's our pleasure to ensure our customers have a comfortable and restful experience. Come back and see us again soon! 😊
Very efficient and polite lads
Very efficient and polite lads! Excellent customer service!
A very beautiful and.comfortable bed!
August 12, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're so happy to hear that our team provided excellent customer service and that you're enjoying your beautiful and comfortable new bed! Thank you for your kind words.
Team Bensons
We received great service from Mohamed
We received great service from Mohamed. He took his time to answer all our questions and queries, and gave us the privacy we needed to have a discussion between ourselves before coming back to check on us.
We felt very comfortable with him throughout the whole process, which made our purchase an easy and enjoyable experience. Mohamed was very knowledgeable about all the products and clearly explained all the options available based on our requirements.
Thank you, Mohamed, for your excellent customer service and for making the whole experience so positive!
August 6, 2026
Reply from Bensons For Beds - Manchester White City596
Hello Shamira,
Thank you for your wonderful review! 😊 We're delighted to hear that Mohamed provided such excellent service and made your shopping experience both easy and enjoyable. It's fantastic to know that he took the time to answer all of your questions, clearly explained the options available, and gave you the space you needed to make the right decision together. We'll be sure to pass on your kind words to him. He will be thrilled to know his knowledge, professionalism, and customer care made such a positive impression.
Thank you for choosing us, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Manchester White City596
Hi James,
Thank you for your kind words! We're so pleased to hear you had a relaxed, no-pressure shopping experience. Mohammed will be delighted to know he made such a positive impression. We'll be sure to pass on your thanks to him! Enjoy your purchase, and thanks again for choosing us,
Megan | Customer Care Specialist🌟
I had a good experience
I had a good experience. Communication was great.
I went into the showroom and the person who attended to me was super amazing and helpful.
I will recommend Benson and bed to friends and family. I am that confident in them.
July 31, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful feedback! We're delighted to hear that you had such a good experience and that our communication was great. It's fantastic to know that the person who attended to you in the showroom was super amazing and helpful. We truly appreciate your confidence in us and your recommendation to friends and family.
Team Bensons
Clear communication regarding delivery
Clear communication regarding delivery, friendly delivery guys, good experience all round
August 2, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your fantastic review! We're delighted to hear that you experienced clear communication regarding your delivery and found our delivery team friendly. We appreciate your positive feedback and are glad you had a good experience all around.
Team Bensons
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