Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... See more
Location
Switch locationUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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I phoned the store in Manchester, right opposite Manchester United Football Stadium, on to discuss purchasing a king size firm mattress. I spoke to a lovely guy by the name of Marcus. Thank you so... See more
I am very impressed with this company. I had to use their exchange guarantee and they were extremely helpful and friendly. I have no hesitation in recommending them.
The guys in store helped out a lot. Not pestering us as soon as we walked in. That's what made us go back in. Helpful and give us more options than what they had on display. The communication after o... See more
Company replied
Company details
About Bensons For Beds - Manchester White City596
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, United Kingdom
- 1618770581
4.7
Excellent
619 reviews
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Delivery was really good
Delivery was really good, staffs were polite, friendly, and really quick to assemble.
March 12, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
So glad to hear delivery went smoothly! 🚚✨ Polite, friendly staff and super‑quick assembly — that’s the dream team!
We hope to welcome you back soon!
Megan at Customer Care
He got back to me as soon as I phoned…
He got back to me as soon as I phoned up about the mattress which was the wrong one I didn’t have any problem with the delivery. I thought there was free drivers was nice and polite. You kept me informed kept you involved right up to the last minute.
March 9, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you so much for your feedback!
I’m really glad to hear that the issue with the incorrect mattress was dealt with quickly and that you received a call back as soon as you got in touch — that’s exactly the level of service we aim for.
Thank you again for taking the time to share your experience — it’s truly appreciated,
Megan at Customer Care🌟
Bed purchase
assistant was extremely helpful and didn't hassle us in anyway. The product was delivered and assembled in an efficient way by two pleasant men
February 27, 2026
Reply from Bensons For Beds - Manchester White City596
Mr Geoff Hill,
We appreciate your feedback! We're so glad the assistant was helpful without being pushy, and that the delivery and assembly were efficient and pleasant.
Team Bensons
Wake up and go to Bensons.
I found the company fantastic to work with, no pressure to buy, give the information you’re looking for, everything went according to plan from start to finish. Arrived on time, bed and mattress lovely quality.
March 1, 2026
Reply from Bensons For Beds - Manchester White City596
Raymond James Wallace,
We really appreciate your wonderful feedback! We're so glad to hear that you found our team helpful and informative, and that everything went smoothly from start to finish. It's great your bed and mattress are lovely.
Team Bensons
Store guys spot on. Communication after not great
The guys in store helped out a lot. Not pestering us as soon as we walked in. That's what made us go back in. Helpful and give us more options than what they had on display.
The communication after order place hasn't been great. Not knowing exactly what was being delivered and only getting the wardrobe delivered but not the bedside table. We should of been made aware this would be coming separately. Still waiting on 2 items to be delivered so hopefully the communication will be better.
February 27, 2026
Reply from Bensons For Beds - Manchester White City596
I’m really pleased to hear that our in‑store team made you feel comfortable and supported, without any pressure as soon as you walked in. It’s great to know that their helpful approach and the additional options they showed you played a part in your decision to return—this is exactly the experience we aim to provide. However, I’m very sorry to hear that the communication after placing your order has not met expectations. This will be fedback internally to see how we can improve,
Megan at Customer Care
everything went as promised.
February 19, 2026
Reply from Bensons For Beds - Manchester White City596
Really appreciate it! Great to hear everything went exactly as promised.
Thanks again for your support—it means a lot!
Megan at Customer Care
Ask for Jake.
Came in with a rough idea. Used the sleep pro tech. Jake handled everything from there and allowed us to get the best option we needed.
Great customer service. Thanks Jake.
February 19, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Thank you for your fantastic review! 😊 We’re so pleased to hear that Jake was able to guide you through the SleepPro process and help you find the perfect option for your needs. It’s great to know the customer service stood out too. Thanks again, and we’ll be sure to pass your kind words on to Jake,
Megan at Customer Care
Max at the white city store was…
Max at the white city store was brilliant, he spoke to us to understand what we needed and showed us a variety. We have the mattress now and are very happy
February 21, 2026
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that you had a brilliant experience and that our team member helped you find the perfect mattress. We appreciate your positive feedback and are glad you're happy!
Stewart - Team Bensons
Staff were very kind and helpful.
Staff were very kind and helpful.
They have got some amazing range for beds and mattresses. I am really happy with my purchase and experience at Bensons.
February 19, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're so glad to hear that our staff were kind and helpful! It's wonderful that you are happy with your new bed and mattress and your experience with us.
Stewart - Team Bensons
Great instore experience
Great instore experience, with knowledgeable, helpful and friendly staff, nice and easy transaction.
January 24, 2026
Reply from Bensons For Beds - Manchester White City596
We appreciate you sharing your feedback! We're so happy to hear that you had a great in-store experience with our knowledgeable, helpful, and friendly staff, and that the transaction was nice and easy. Thank you for your positive review – Lauryn at Customer Care 💜
The base and mattress arrived but the headboard didn’t.
The base and mattress arrived but without the headboard. This arrived some 2 weeks late. However, the installers were excellent and efficient and removed all packaging.
February 13, 2026
Reply from Bensons For Beds - Manchester White City596
We regret the headboard's late arrival. We appreciate your patience and are happy the installers were excellent. We'll review our delivery process. Thanks for the feedback.
Good customer service
Good customer service, helpful, amiable, informative. Will have no hesitation in giving recommendations.
February 13, 2026
Reply from Bensons For Beds - Manchester White City596
We appreciate your positive feedback and are so happy to hear you received good customer service that was helpful, amiable, and informative. We value your recommendation!
Fab experience with exceptional sales…
Fab experience with exceptional sales assistant Jake would definitely use again
February 9, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're happy you had such a wonderful experience. Our team appreciates your positive feedback and is always here to help you. Thanks!
Stewart - Bensons Team
The whole experience was fun and…
The whole experience was fun and informative. The sales person was so knowledgeable and we are happy with our experience.
February 3, 2026
Reply from Bensons For Beds - Manchester White City596
We appreciate your feedback! We're so happy the experience was fun and informative, and that our team member's knowledge made it even better. Thanks for choosing us!
Polite
Polite, friendly and knowledgeable staff. No rushing and good advice given. All questions answered.
February 7, 2026
Reply from Bensons For Beds - Manchester White City596
We're so glad to hear you found our staff polite, friendly, and knowledgeable! We appreciate you noting the good advice and thorough answers you received.
From Tony in your shop to the 2…
From Tony in your shop to the 2 delivery drivers delivering the bed have been amazing from start to finish. I can't fault one thing. Very professional and experienced. 5* service.
February 9, 2026
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that everyone, from the sales team to the delivery drivers, provided amazing service! We appreciate your feedback and are glad you had a 5-star experience.
Helpful
Helpful, friendly knowledgeable assistant at the shop. Mattress delivered efficiently on time as arranged and old one taken away. Price was good.
February 9, 2026
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that you found our assistant helpful, friendly, and knowledgeable! We appreciate your positive feedback regarding our efficient, on-time delivery and good prices.
Reply from Bensons For Beds - Manchester White City596
We appreciate your feedback. We're happy to hear customer service was good.
Manchester White City
We'd been looking for a bed for a while and tried several shops. Bensons White City were the only ones that had all the beds we wanted to try out which meant having to travel to Manchester on the Saturday. On arrival, Marcus was brilliant. He was polite, professional and friendly, but most importantly, he knew his stuff. It was important for us to invest in the right bed, so the journey had to matter. After maybe an hour and a half of checking beds and pillows, we purchased an iGel natural 5000i firm kingsize. Thank you Marcus and thank you Bensons for Beds White City
January 31, 2026
Reply from Bensons For Beds - Manchester White City596
We appreciate you sharing your positive experience. It's great to hear that you found what you were looking for and that our team member was so helpful. Thank you for your feedback!
Very accommodating with delivery dates…
Very accommodating with delivery dates and times . Good in store
advice and information
January 30, 2026
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that our team was accommodating with delivery and provided helpful in-store advice. Thank you for your positive feedback,
Megan at Customer Care
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