Firstly Jordan was very helpful and knowledgeable about the mattresses we were after. He gave us time to browse but was available when we wanted to ask any questions. Ordering was simple too. Can't fa... See more
Company replied
Location
Switch locationUnit 6 Portland Retail Park, NG18 1HA Mansfield, Nottinghamshire, GB
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Experience started in store in Mansfield where I spoke to Emma about the sort of bed I was looking for and the dimensions that would fit that space. Emma sorted me a quote and once I had decided to go... See more
Company replied
A really good service from the start with help when choosing a new mattress to purchasing it and then delivery. Friendly, helpful staff, good quality products and good delivery service. Couldn't fau... See more
Company replied
Brilliant friendly customer service. The staff are really helpful without being pushy. We were given plenty of time to make our decision and any questions we asked were answered very honestly. It’s... See more
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Company details
About Bensons For Beds - Mansfield501
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Portland Retail Park, NG18 1HA, Mansfield, Nottinghamshire, United Kingdom
- 1623428533
4.8
Excellent
760 reviews
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Made very welcome.
Made very welcome.
The sales person rang us back on the day promised with the 25% deal.
December 29, 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you felt very welcome and received the promised call regarding the deal. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Mansfield501
We appreciate your positive feedback and are happy to hear that you received good service in our shop. Thank you for your positive review – Lauryn at Customer Care 💜
From stepping into the store we felt…
From stepping into the store we felt very comfortable the knowledge of the staff was second to none
We experienced the test mattress to find our perfect comfy mattress this was really helpful we were then shown all the different options for us the delivery was straightforward and very well informed the delivery men we’re respectful and efficient I would definitely buy another product from benson for beds
December 21, 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you felt comfortable in our store and found our staff's knowledge exceptional. It's great to know that the mattress test and delivery process were helpful and efficient. Thank you for your positive feedback,
Megan at Customer Care
Delivery is extremely poor
The store staff are really nice and let you shop in peace if you want and if you need to ask any questions, they’re happy to help. But I’m totally disgusted with the delivery presses. Ordered a bed to come for the 18th of December and got an email today to say that it won’t be delivered now until the 27th of January over a month away. And what’s also really annoying as the fact that they didn’t tell me until the day before the delivery.
December 17, 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
We appreciate your feedback and are sorry to hear about the delivery delay and late notification. We'll review this situation to prevent similar issues. We have requested your order details via this review. Please supply these as soon as you can so we can contact you and help further.
Thank you for your patience,
Megan at Customer Care
Really excellent customer service from…
Really excellent customer service from bensons in Mansfield
December 3, 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your positive experience! We are so glad to hear you received excellent customer service. Thanks for your support.
Quick and simple
Gail was great, helped us find what we needed and made the payment process easy.
December 2, 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you had such a positive experience. It's great to know the assistance provided was helpful and the payment was easy. Thanks!
Very helpful and informative service…
Very helpful and informative service from Emma.
December 2, 2025
Reply from Bensons For Beds - Mansfield501
We appreciate your positive feedback. We're happy to hear that you found our service helpful and informative.
Made a call to bensons to see if they…
Made a call to bensons to see if they had the mattress I needed and they had it went striaght to store collected and was greeted by a young lady who was very polite and very friendly help me sort order and load car absolutely brilliant
October 20, 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you found the mattress you needed and that our staff was helpful and friendly during your visit. We appreciate you taking the time to share your positive experience!
The staff members was very welcoming
The staff members was very welcoming, friendly & helpful.
November 23, 2025
Reply from Bensons For Beds - Mansfield501
We’re so pleased to hear our team made you feel welcome and provided friendly, helpful service! Creating a positive experience is always our goal. 💜
Thank you for your positive review – Lauryn at Customer Care
Great professional service
November 24, 2025
Reply from Bensons For Beds - Mansfield501
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us.
Until next time, take care,
Megan at Customer Care!
Gail was brilliant!
Gail was brilliant!! Very helpful friendly.id definitely give her a pay rise.id sooner deal with her than the poor customer service.
Thanks Gail Xx
November 16, 2025
Reply from Bensons For Beds - Mansfield501
We’re so happy to hear Gail made such a brilliant impression! Helpful and friendly service is what we strive for every day, and we’ll be sure to share your lovely feedback with her. 💜 Thank you for your positive review – Lauryn at Customer Care
The fact that your staff are user…
The fact that your staff are user friendly and very knowledgeable and helpful and take into account individual needs.
October 24, 2025
Reply from Bensons For Beds - Mansfield501
Thank you so much for your kind words! We’re thrilled to hear that our team’s friendly approach and expertise made a positive impact. We always strive to tailor our support to each individual’s needs, so your feedback means a lot to us. 💜
Thank you for your positive review Anne – Lauryn at Customer Care
Great staff with a good sense of…
Great staff with a good sense of humour. Never knew buying a mattress could be so much fun.
November 19, 2025
Reply from Bensons For Beds - Mansfield501
We’re so glad to hear our team made mattress shopping enjoyable! A good sense of humour and great service go hand in hand, and we’re thrilled you had such a positive experience. 💜
Thank you for your positive review – Lauryn at Customer Care
Very helpful and friendly staff.
November 15, 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you letting us know that our staff was helpful and friendly! We are so glad you had a positive experience,
Megan at Customer Care
The sales staff.
November 9, 2025
Reply from Bensons For Beds - Mansfield501
Thank you for your feedback! We’re delighted to hear the sales staff provided great service. We’ll be sure to share your kind words with the team!
- Megan at Customer Care
In shop sarah was great helping me go…
In shop sarah was great helping me go from one bed to another and back again and talking about the mattress and price
The email and text messages were good information about delivery date time and saying I will get a phone call before delivery
The delivery men Emilian and josh was friendly and helpful
November 14, 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your experience! We're happy to hear that our team was helpful while assisting you with your purchase. It's also great to know that the delivery updates were useful and the delivery team was friendly and helpful.
We're always here if you need anything else,
Megan at Customer Care
got good staff helping customer sorting…
got good staff helping customer sorting out thing they wanted She was very good staff helping me 10 out of 10
November 13, 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that our staff provided excellent assistance and met your needs. We appreciate you!
Hope to see you again in the future,
Megan at Customer Care!
I can only say good things on your…
I can only say good things on your company, every step of the way, personal have gone above and beyond with the service I have received. Thank you very much.
November 12, 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your positive experience! We are so glad to hear that our personnel went above and beyond to provide excellent service every step of the way. Thank you very much,
Megan at Customer Care!
Fabulous service from the lady who…
Fabulous service from the lady who helped us. So knowledgeable about all the products available.
November 9, 2025
Reply from Bensons For Beds - Mansfield501
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Ryan was very helpful and knowledgeable…
Ryan was very helpful and knowledgeable so made it easy to find what we needed
November 8, 2025
Reply from Bensons For Beds - Mansfield501
We’re so pleased to hear Ryan made the process easy with his helpful and knowledgeable approach! Providing clear options and guidance is exactly what we aim for, and it’s great to know he delivered that experience for you.
Thank you for an amazing review Andrew – Lauryn at Customer Care 💜
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