My husband and me were met with Karolina. Karolina made our visit very pleasant. She answered all our questions and helped us to make a decision which mattress to buy. Karolina made us feel very rela... See more
Company replied
Location
Switch locationUnit 1b Winterhill Retail Park, Winterhill Retail Park, MK6 1AJ Milton Keynes, Buckinghamshire, GB
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See what reviewers are saying
Ride was the young man who made my shopping experience a breeze so patient with myself as I was in lots of pain that day .Good selection of beds & mattresses thank you Bensons for you service Especi... See more
Company replied
Ben at the Milton Keynes branch was very knowledgeable, efficient and couldn’t have been more helpful. A good shopping experience and we found exactly what we were looking for. I hope that the deliver... See more
The staff in store were very friendly and helpful, without being pushy. There was a range of products available, in terms of budget and aesthetics. I rang customer services to amend part of my order a... See more
Company replied
Company details
About Bensons For Beds - Milton Keynes621
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b Winterhill Retail Park, Winterhill Retail Park, MK6 1AJ, Milton Keynes, Buckinghamshire, United Kingdom
- 1908732029
4.8
Excellent
807 reviews
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Amazing customer service at MK store
Popped into the Milton Keynes store today to try out matresses. Was helped by Ben who was fabulous. We have quite specific requirements and he was able to show us exactly what would work for us in our budget. He was incredibly patient and not at all pushy. Full of helpful information including getting us to try a mattress we would have discounted as it was firm rather than very firm which might be the mattress we end up buying. Excellent customer service. Highly reccomend.
July 18, 2026
Unprompted review
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear you had such a positive experience trying out mattresses in our Milton Keynes store! It's wonderful that our team member was able to help you find options that met your specific requirements and budget without being pushy. We're especially glad they encouraged you to try a mattress you might have otherwise overlooked.
Team Bensons
Faultless experience from in store to…
Faultless experience from in store to delivery. Highly recommend.
July 17, 2026
Unprompted review
Reply from Bensons For Beds - Milton Keynes621
We're so pleased you had a faultless experience from in-store to delivery. Thank you for your kind recommendation; we truly appreciate it!
Team Bensons
We ordered an additional chest of…
We ordered an additional chest of drawers from Bensons for Beds to match our existing furniture from the same range, but unfortunately the colour is completely mismatched. The outer casing is off-white, while the drawer fronts are bright white, making it stand out and look out of place alongside the rest of our furniture.
I contacted Bensons for Beds about this issue but have received no response. Instead, I continue to receive emails asking me to leave a satisfaction review, which is frustrating given the lack of customer support.
Very disappointed with both the product quality and the customer service from Bensons for Beds.
July 18, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you for sharing your feedback. I am truly sorry to hear about your disappointing experience with both the colour mismatch of your chest of drawers and the lack of response from our customer service team. We have contacted you to discuss this matter further.
Thank you for your review - Lauryn at Customer Care.
Team Bensons
The automatic bed assessment machine…
The automatic bed assessment machine gave the experience of the correct mattress information to choose the right mattress.
July 16, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear that our automatic bed assessment machine provided you with the correct information to choose the right mattress. Thank you for your feedback!
Amazing help and service in store from…
Amazing help and service in store from Natalia, delivery and installation excellent
July 12, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased you received amazing help and service in our store, and that your delivery and installation were excellent. Thank you for your kind feedback!
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear that your experience was first class from ordering to delivery. Thank you for your kind words; they mean a lot to us!
Great Headboard
Great service from the time that we walked into the shop to the delivery of the headboard. We were kept well informed at every stage of the process. We are pleased with the headboard and happy that the grey shade of the fabric was the right choice.
June 18, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear you received great service from the moment you entered our shop to the delivery of your headboard. It's wonderful that you were kept well informed throughout the process and are happy with your headboard, especially the grey fabric!
We couldn't be happier with our new…
We couldn't be happier with our new mattress purchase.
We were welcomed by one of the sales team, Ali.
He was very helpful in explaining the difference between the variety of mattresses they have. He was patient, answered all our questions, and guided us to select the best mattress for a better night's sleep.
We highly recommend this shop and its professional approach!
Thank you Ali!
July 8, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful guidance and answered all your questions, leading you to the perfect mattress. We're glad you appreciate our professional approach!
Reply from Bensons For Beds - Milton Keynes621
We are so pleased to hear you had such a positive experience with our product, service, and delivery. Thank you for your wonderful feedback!
Carolina did an excellent job
Carolina did an excellent job, Good explanations and knowledge and wasn't pushy.
This review is based on the in-store experience. We haven't had the bed yet!
July 7, 2026
Reply from Bensons For Beds - Milton Keynes621
We appreciate your feedback and are delighted to hear that our team member provided excellent explanations and knowledge without being pushy. We look forward to you receiving your bed.
Great service
Great service! We visited the store at Milton Keynes in June, Natalia explained everything we need to know clearly and help us to select right mattress and pillow. She also introduced UK brands to us.
June 30, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear you received great service at our Milton Keynes store. It's wonderful that our team member clearly explained everything and helped you select the right mattress and pillow, and introduced you to UK brands.
Excellent service
The salesman was very knowledgeable but not pushy. I was impressed when he said there’s a coffee shop next door in Dunelm if you want to think about it. I bought a bed, pillows and mattress and very happy with my purchases. Delivery was good, date given in store with time slot a few days before. On day they rang me when next stop. Overshoes worn in my home and very respectful of property and carried the mattress and bed upstairs without issue. Took old mattress at cost without any issues.
Staff very helpful in store and delivery.
July 1, 2026
Unprompted review
Reply from Bensons For Beds - Milton Keynes621
We are so pleased to hear about your positive experience with our knowledgeable and unpushy salesman. It's wonderful that you are very happy with your bed, pillows, and mattress. We're also delighted to know that our delivery team provided excellent service, being respectful of your home and handling the old mattress removal efficiently.
Efficient from start at the order to…
Efficient from start at the order to manufacture and delivery!
July 6, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased you found our process efficient from the initial order through to manufacturing and delivery. Thank you for your wonderful feedback!
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear that your son loves his new bed and that our delivery team provided excellent service. Thank you for your kind words!
made buying a mattress simple
July 3, 2026
Reply from Bensons For Beds - Milton Keynes621
We are so glad to hear that we were able to make buying a mattress a simple and enjoyable experience for you. Thank you for your kind words!
Absolutely thrilled with my new bedroom…
Absolutely thrilled with my new bedroom furniture. Would recommend Bensons for Beds to everyone. From start of order to delivery and installation all was 5 star.
July 2, 2026
Reply from Bensons For Beds - Milton Keynes621
We are absolutely thrilled to hear you are so pleased with your new bedroom furniture! It's wonderful that your entire experience, from ordering to delivery and installation, was 5-star. Thank you for your recommendation!
Very good bed
Very good bed, it has helped with my lower back pain. The service when looking and buying thr mattress was very good, everyone was kind and respectful.
June 20, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear that your new bed has helped with your lower back pain. It's wonderful that our team was kind and respectful during your shopping experience!
Team Bensons
Good selection of beds and staff were…
Good selection of beds and staff were really helpful finding what we wanted. Great service.
July 2, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased you found a great selection of beds and that our team was really helpful in finding what you wanted. Thank you for your wonderful feedback!
Team Bensons
Specially the orthopaedic collection is wow.
Great mattress collection specially the orthopaedic collection is wow.
Great service by Prash , very knowledgeable and behaved like a gentleman very professional , was quick to help guide us to make our decision amongst the options which is right for us
June 28, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased you found our mattress collection great, especially the orthopaedic range! It's wonderful that our team was knowledgeable, professional, and helped guide your decision. Thank you for your feedback!
Team Bensons
From beginning to end this purchase was…
From beginning to end this purchase was seamless. From the customer service to delivery everyone has been super friendly and helpful. The bed is fabulous. We have only had it a few days but sleeping so well.
June 26, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased your purchase was seamless and that our team was friendly and helpful. It's wonderful to hear you're sleeping so well on your new bed!
Team Bensons
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