My husband and me were met with Karolina. Karolina made our visit very pleasant. She answered all our questions and helped us to make a decision which mattress to buy. Karolina made us feel very rela... See more
Company replied
Location
Switch locationUnit 1b Winterhill Retail Park, Winterhill Retail Park, MK6 1AJ Milton Keynes, Buckinghamshire, GB
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See what reviewers are saying
Ride was the young man who made my shopping experience a breeze so patient with myself as I was in lots of pain that day .Good selection of beds & mattresses thank you Bensons for you service Especi... See more
Company replied
Ben at the Milton Keynes branch was very knowledgeable, efficient and couldn’t have been more helpful. A good shopping experience and we found exactly what we were looking for. I hope that the deliver... See more
The staff in store were very friendly and helpful, without being pushy. There was a range of products available, in terms of budget and aesthetics. I rang customer services to amend part of my order a... See more
Company replied
Company details
About Bensons For Beds - Milton Keynes621
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b Winterhill Retail Park, Winterhill Retail Park, MK6 1AJ, Milton Keynes, Buckinghamshire, United Kingdom
- 1908732029
4.8
Excellent
807 reviews
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Help finding the right bed
Assistant was very helpful and the process throughout I was very pleased with in which she gave me various options that i could choose from, overall very good customer service, thank you.
May 26, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear our team provided excellent service and various options. Thank you for your kind words and positive feedback!
Team Bensons
Reply from Bensons For Beds - Milton Keynes621
We're so pleased you had a positive experience with us. Thank you for your kind words!
Team Bensons
Perfect
I had a very good experience choosing the right bed for me, the lady in the store was professional very knowledgeable and very helpful. Thankyou.
April 24, 2026
Reply from Bensons For Beds - Milton Keynes621
We're delighted you had a very good experience finding the right bed. We appreciate your kind words about our team member's professionalism and helpfulness.
Team Bensons - Jess
Happy with the bed and Delivery
May 6, 2026
Unprompted review
Reply from Bensons For Beds - Milton Keynes621
We're glad you're happy with your bed and its delivery. Thank you for sharing your positive experience with us.
Team Bensons - Jess
My customer advisor Ali from Milton…
My customer advisor Ali from Milton Keynes was very helpful, no pushy upselling or nonsense just straightforward good service. My two delivery drivers were very friendly and helpful.
May 4, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so pleased to hear you received straightforward, good service from our advisor and that our delivery drivers were friendly and helpful. Thank you for sharing!
Team Bensons
Terrible service from this company
Terrible service from this company
Sales person very pushy and not helpful
February 12, 2026
Reply from Bensons For Beds - Milton Keynes621
We're sorry to hear this. We're reviewing your feedback to improve our service.
Team Bensons
Shown around explored left with no…
Shown around explored left with no pressure to have a think theb emailed in and called to order thats the way it shoukd be no hard sell no salesman patter. Factual, imformative, clear instructikns of what to do next
May 8, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you for your great feedback! We’re delighted you appreciated the relaxed, no‑pressure approach and clear, informative guidance — that’s exactly how it should be😊
Communication right through from…
Communication right through from ordering to delivery was amazing
May 9, 2026
Reply from Bensons For Beds - Milton Keynes621
We're delighted to hear that our communication, from the moment you ordered until delivery, was amazing for you!
Team Bensons
very nice and helpful staff!
May 5, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so glad to hear our staff was helpful and nice! We appreciate you taking the time to leave us this positive feedback.
Team Bensons
We came back to purchase a kingsize…
We came back to purchase a kingsize mattress at Bensons for Beds and once again received wonderful service from the staff, especially Mira and Ali. They were both friendly, helpful, and professional throughout our visit. We would highly recommend this shop.
May 5, 2026
Reply from Bensons For Beds - Milton Keynes621
We're happy to hear you received wonderful service during your purchase of a kingsize mattress! It's great that our staff were friendly, helpful, and professional. Thank you for recommending our shop!
Team Bensons
The mattress delivered currently…
The mattress delivered currently doesn’t feel like the one we chose in the showroom & I’ve been back to verify? Happy to re-assess after 2 weeks & then possibly 4?
May 1, 2026
Reply from Bensons For Beds - Milton Keynes621
We appreciate your feedback and are sorry the mattress feel is not as expected. We value your willingness to reassess and hope it meets your expectations after the break-in period.
Team Bensons
Great delivery from Steve and Graham
April 30, 2026
Unprompted review
Reply from Bensons For Beds - Milton Keynes621
We're glad you had a great delivery experience. Thank you for letting us know; we appreciate your positive feedback very much.
Team Bensons
Reply from Bensons For Beds - Milton Keynes621
Thank you for your feedback! 😊 We’re really glad to hear delivery went great and everything arrived complete with no missing parts — just as it should be. Enjoy your purchase and thanks again for choosing us! 🌟
Great Service
The whole process, from the original visit to the MK store to the delivery, has been fantastic. Super friendly service, every step has been so easy. Would wholly recommend.
April 27, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you! 😊 We’re so pleased everything—from your visit to the MK store right through to delivery—was easy, friendly, and fantastic. Thanks for the recommendation and enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Delivery made on time with regular…
Delivery made on time with regular updates. Lovely chaps who delivered and took the bed straight upstairs to the bedroom. Easy to order in the showroom, the lady was really helpful and the whole process was simple.
April 27, 2026
Reply from Bensons For Beds - Milton Keynes621
Thanks so much! 😊 We’ll pass the compliments on to our delivery superstars and showroom team—enjoy your new bed and sweet dreams,
Megan | Customer Care Specialist🛏️✨
Great service in the store and great…
Great service in the store and great delivery service.
April 23, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you! 😊 We’re really pleased you had great service both in store and with delivery. Enjoy your new bed! 🛏️✨
Excellent service.
Where as I thought the staff at the Rugby Store were lackluster. And did not have the bed I wished to trial. So I went to the Milton Keynes store. The service there was fabulous and I couldn’t have asked for better service. Was so good that my daughter who accompanied me bought a bed too. The delivery was very good and they took my old mattress and the packaging away too. Would thoroughly recommend.
April 19, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you for taking the time to share your experience. We’re sorry to hear your visit to our Rugby store didn’t meet expectations, but we’re delighted the Milton Keynes team provided such fabulous service. It’s great to hear both you and your daughter found the perfect beds, and that delivery and removal all went smoothly. Thank you for the recommendation,
Megan | Customer Care Specialist
No issues on a Sunday
Someone available to help with no constant "are you ok" and no pressure. Answered all questions with a smile and friendly manner.
April 22, 2026
Reply from Bensons For Beds - Milton Keynes621
We appreciate your feedback! We're happy to hear that someone was available to help without pressure and that all questions were answered with a smile and in a friendly manner.
Thank you for your positive review – Lauryn at Customer Care 💜
It was a good experience from the…
It was a good experience from the ordering through to delivery
April 19, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you! We’re really pleased you had a good experience from ordering right through to delivery. Much appreciated,
Megan | Customer Care Specialist
Great service from ordering to delivery
April 14, 2026
Unprompted review
Reply from Bensons For Beds - Milton Keynes621
We're delighted you received great service from ordering to delivery! Your positive feedback is much appreciated.
Thank you for your positive review – Lauryn at Customer Care 💜
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