We were served by Anil, who was both patient and very knowledgeable. He listened to our needs and took time and effort to show us the different options. Walked out satisfied. Experience slightly... See more
Location
Switch locationUnit C Shannon Corner Retail Park, Burlington Road, KT3 4RP New Malden, Kingston, GB
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See what reviewers are saying
Staff in the new Malden store were incredibly helpful. Not pushy at all showed me options and let me try the lift function for weight as I was interested in an ottoman. Then left me to browse for a wh... See more
I would definitely recommend Benson beds. I wanted a firm mattress something reasonable in price and good quality. I was greeted with a warm welcome. The store manager who dealt with me was amaz... See more
Company replied
Great customer service when buying a mattress yesterday at New Malden branch! Very impressed with the man who dealt with my order - Charlie North I think. He was cheerful, knowledgeable & efficient th... See more
Company replied
Company details
About Bensons For Beds - New Malden135
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C Shannon Corner Retail Park, Burlington Road, KT3 4RP, New Malden, Kingston, United Kingdom
- 2083362302
4.7
Excellent
261 reviews
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They are very helpful and very easy to…
They are very helpful and very easy to use as well. very reliable company. We love our new mattress now .
April 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sales girl was very pleasant and…
The sales girl was very pleasant and helpful
but I wanted a single bed and mattress There was only one to show
July 13, 2026
Reply from Bensons For Beds - New Malden135
We're glad to hear our sales assistant was pleasant and helpful. We understand your disappointment with the limited selection of single beds and mattresses. Your feedback is valuable to us.
Monika was very helpful
Monika was very helpful, patient, and knowledgeable. She informed us about all the different mattresses and helped us choose the right one.
May 30, 2026
Reply from Bensons For Beds - New Malden135
We're so pleased our team member was helpful, patient, and knowledgeable in guiding your mattress choice. Thank you for your kind words!
Team Bensons
Very helpful staff in shop
Very helpful staff in shop. Kept informed regularly. Bed delivered on time and assembled by 2 very professinal men.
May 18, 2026
Reply from Bensons For Beds - New Malden135
We're so pleased our team provided excellent service, keeping you informed, and that your bed was delivered and assembled professionally. Thank you!
Team Bensons - Jess
Good service from start to finish
Good service from start to finish
Not pushy or rushed in showroom
Kept updated and delivered on time
April 30, 2026
Reply from Bensons For Beds - New Malden135
We appreciate your feedback and are so glad you had a positive experience, from the showroom to on-time delivery. It's great to hear you felt well-informed!
Team Bensons
Good experience
Experience was really good. Staff were patient and listened to our requirements, and made us aware of the options and offers available to us.
April 21, 2026
Reply from Bensons For Beds - New Malden135
Thank you! 😊 We’re really pleased to hear our team took the time to listen, were patient, and clearly explained all the options and offers. Glad you had such a good experience!
Bensons for beds are a great company…
Bensons for beds are a great company that gives good advice and finds the right mattress for your budget and comfort. They deliver when they say they are going to and are helpful by delivering to the room in your home. Thanks BFB
March 27, 2026
Reply from Bensons For Beds - New Malden135
Thank you for the lovely feedback! We’re glad we could help you find the right mattress for your comfort and budget, with smooth delivery right to the room 😊
Looking forward to welcoming you back again soon,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - New Malden135
Thank you! Great to hear you received helpful, knowledgeable customer service — we really appreciate your feedback,
Megan at Customer Care🌟
Thankyou for amazing mattress 😀 because…
Thankyou for amazing mattress 😀 because I don’t get no bad bk no more 😀
March 21, 2026
Reply from Bensons For Beds - New Malden135
Thanks for the amazing review Colin! So glad your new mattress is giving you zero backache. Here’s to many comfy nights ahead,
Megan at Customer Care🌟
Purchasing the bed and delivery.
Purchasing the bed and delivery and setting up all done smoothly and efficiently in a friendly manner.
March 19, 2026
Reply from Bensons For Beds - New Malden135
Thanks for the great review! So glad everything — from buying to delivery and setup — was smooth, efficient, and super friendly. Enjoy your new bed,
Megan at Customer Care🌟
We were given prompt attention and…
We were given prompt attention and excellent advice on choosing the correct mattress we required. I will definitely be using Bensons again.
March 4, 2026
Reply from Bensons For Beds - New Malden135
Mrs Souza,
We're happy to hear that you received prompt attention and excellent advice in choosing the correct mattress. We appreciate that you will be using us again.
Team Bensons
Really pleasant & helpful Manager/Team…
Really pleasant & helpful Manager/Team in store & constantly kept up to date with delivery...delivery team called 30 mins prior to delivery & were very helpful...excellent experience & would highly recommend
February 27, 2026
Reply from Bensons For Beds - New Malden135
Thank you for your wonderful feedback! We’re delighted to hear that the manager and team in-store were so pleasant and helpful, and that you were kept constantly updated throughout the process. It’s great to know the delivery team called ahead and were very helpful on arrival. We’re thrilled you had an excellent experience, and we truly appreciate your recommendation,
Megan at Customer Care
Great service in store and when the…
Great service in store and when the mattress was delivered
February 19, 2026
Reply from Bensons For Beds - New Malden135
Thank you for your feedback! We’re delighted to hear you received great service both in‑store and during the mattress delivery. We really appreciate you taking the time to share your experience with us,
Megan at Customer Care
Very helpful when having to change my…
Very helpful when having to change my mattress as the first one wass too firm. The delivery drivers Andy and James were very respectful and also helpful.
February 9, 2026
Reply from Bensons For Beds - New Malden135
We're happy to hear that we were able to help when you needed to change your mattress. We appreciate your positive feedback regarding the delivery team's respectful and helpful service.
Monika is brilliant!!
Monika made our purchase of an ottoman base easy and enjoyable with excellent knowledge and advice.
Came away from the shop extremely satisfied.
Highly recommended.
February 4, 2026
Reply from Bensons For Beds - New Malden135
We're delighted that your ottoman base purchase was easy and enjoyable, thanks to the excellent knowledge and advice provided. We appreciate your recommendation and are extremely satisfied that you left our shop happy.
Friendly well informed staff made the…
Friendly well informed staff made the whole process easy.
January 23, 2026
Reply from Bensons For Beds - New Malden135
We appreciate you sharing your experience! We're so happy to hear our friendly and informed staff made the process easy. Thank you!
Very efficient and pleasant staff
Very efficient and good service. All explained well.
October 23, 2025
Reply from Bensons For Beds - New Malden135
We're happy to hear that you found our service efficient and good. We appreciate you sharing that everything was explained well to you!
Hope to see you again in the future,
Megan at Customer Care
The man who helped us was very helpful…
The man who helped us was very helpful and polite and couldn't do enough to help us.
September 21, 2025
Reply from Bensons For Beds - New Malden135
We're happy to hear that our team member provided such excellent support. We appreciate you taking the time to share your positive experience with us.
Thank you,
Lauryn at Customer Care.
Friendly staff
The staff member who served us was helpful and knowledgeable about the beds. There was no pressure to buy anything and gave us space to decide for ourselves.
I would have liked more choices in store, especially the midrange priced beds/mattresses.
August 24, 2025
Reply from Bensons For Beds - New Malden135
We appreciate your feedback. We're glad our staff was helpful and gave you space to decide. We'll consider offering more mid-range options in our store.
Thank you,
Megan at Customer Care
I would definitely recommend Benson…
I would definitely recommend Benson beds. I wanted a firm mattress something reasonable in price and good quality. I was greeted with a warm welcome. The store manager who dealt with me was amazing. He was kind pattient afficient and helpful. He showed me several mattresses and let me try them. Also gave a good discount and I'm very pleased with what I have ordered. I would definitely recommend..5 star rating
August 16, 2025
Unprompted review
Reply from Bensons For Beds - New Malden135
We're delighted you recommend us! It's great to hear that you received a warm welcome and found a firm, good quality mattress at a reasonable price. We appreciate your kind words about the store manager's patience and efficiency. Thank you for your 5-star rating, Megan at Customer Care
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