We were served by Anil, who was both patient and very knowledgeable. He listened to our needs and took time and effort to show us the different options. Walked out satisfied. Experience slightly... See more
Location
Switch locationUnit C Shannon Corner Retail Park, Burlington Road, KT3 4RP New Malden, Kingston, GB
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See what reviewers are saying
Staff in the new Malden store were incredibly helpful. Not pushy at all showed me options and let me try the lift function for weight as I was interested in an ottoman. Then left me to browse for a wh... See more
I would definitely recommend Benson beds. I wanted a firm mattress something reasonable in price and good quality. I was greeted with a warm welcome. The store manager who dealt with me was amaz... See more
Company replied
Great customer service when buying a mattress yesterday at New Malden branch! Very impressed with the man who dealt with my order - Charlie North I think. He was cheerful, knowledgeable & efficient th... See more
Company replied
Company details
About Bensons For Beds - New Malden135
Written by the company
Contact info
Unit C Shannon Corner Retail Park, Burlington Road, KT3 4RP, New Malden, Kingston, United Kingdom
- 2083362302
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The salesman was absolutely great Anil
The salesman was absolutely great Anil. He went about and beyond to help us. If everyone is like that at Bensons you won’t go wrong.
Staff not attentive
17-11-2023
Around 14:20
I was at their New Malden store. They don’t have any staff at all.
I went upstairs, I had questions to ask in order to buy a bed but not a single person came up to help.
There were other customers too.
Really helpful staff
Really helpful staff - hands up to staff member Anil at New Malden branch, who listened, found what we asked for given orthopaedic requirement, facilitated us and was patient given additional customer disability needs, plus - a good selection of beds to try. Yet to take final delivery shortly but top marks on sales assistance.
The gentleman who assisted me was very polite and extremely helpful.
The gentleman who assisted me was very polite and
Great service
Well, they have a wide range of options to choose from and on my visit, the manager Simon was very helpful. He has very good knowledge of what I look for and very much appreciated with his professional service.
Thank you
Excellent seevice
Excellent service, informative, efficient. Knowledgable. Answered all queries with understanding and patience, very polite and friendly
Good space, Great people
Sanil and his colleague Monica were helpful, welcoming and efficient - what more do you need? Well, a good price of course, and that was excellent.
Monika was very helpful and polite
Monika was very helpful and polite. Showed us plenty of beds and assessed what bed we required for the soft medium and firm and spent time with us.
We thought the carpet in the store could do with a shampoo many marks understandably it has a lot of traffic. The lighting at the front by the entrance was poor especially now we have shorter daylight.
Thank you
The gentleman in the sales assistance…
The gentleman in the sales assistance in New Malden store was very helpful, friendly and knowledgeable.
I was in a hurry and he was very helpful
The staff were very welcoming.
Excellent customer service
Very helpful and attentive staff.
Excellent service from Anil…
I looked at what I wanted and it was just out of price range so I went to a competitor next door where I didn’t like what they had to offer. I went back to the Bensons shop to take photo to wait for any price drop or sale and Anil the assistant asked if I’d like him to track which I agreed. He asked my price range and I told him - as we were going through he was able to bring it up under my price range so I was able to purchase no pressure.
I found Anil to be super helpful and what I liked was the information but no pressure approach he even understood why I wanted to go to a competitor next door.
Looking forward now to getting my bed but the shop experience was excellent thanks.
Polite and knowledgeable sales assistant
Your amazing staff member
Your amazing staff member, Monica from New Malden branch. She took time and explained everything in detail. I had no questions when I left because she covered everything. A real credit to your company.
Very friendlu staffs
Very friendlu staffs, attractive price, shared the assemble information
1st time for everything
I can’t recall the young gentleman’s name now but it was Morden branch and he could not have been more helpful. Very informative, and a 1st for me, he checked upcoming sales to see if it would be cheaper in a week or so. Top class in my opinion.
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