Really great experience. Went in to buy a new mattress and felt absolutely no pressure whatsoever. Staff were all really friendly and knowledgeable, offering advice without seeming like they were pest... See more
Location
Switch locationUnit H Silverlink Retail Park, Coast Road, NE28 9ND Wallsend, Tyne And Wear, GB
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See what reviewers are saying
No problem getting help and guidance with our purchase. Sales assistant was knowledgeable, patient and friendly. All products were carefully explained so we knew exactly what we were purchasing. Sal... See more
An informative friendly staff member was able to help us with a mattress purchase.She booked us a convenient delivery day recycling our old one at the same time. -A smooth Saturday morning shopp... See more
I am repeat customer due to there own brand mattress only lasting 1 year. But I returned to them as customer service is excellent. Loads of choice of big brand suppliers. Walked away happy having orde... See more
Company replied
Company details
About Bensons For Beds - North Shields306
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H Silverlink Retail Park, Coast Road, NE28 9ND, Wallsend, Tyne And Wear, United Kingdom
- 1912953635
4.8
Excellent
253 reviews
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Pleasant attentive staff
October 3, 2023
Helpful Kip people
All 3 members of staff with a special mention to Sean were attentive and made the effort to help despite a difficult transaction process.
September 30, 2023
My bad experience
- I brought 3 mattress on 6th Sept,2023 and will be delivery 2 mattress on 25th Sept,2023.
- I leave my update mobile on 24th Sept,2023 by Email
- Did'nt receive any call on 25th Sept by delivery and receive an email of change the date of delivery on 29th Sept because of nobody at this address but I wait at home for whole day.
- I got a phone call from the company will rearrange the delivery on 17th Oct,2023 because of the items is out of stock now.
- I try to contact the company about if I cancel the order will charge me 20% of the amount (868.98 x 20%) which I can't find this terms in the Conditions of Sale
September 28, 2023
Unprompted review
Excellent customer service from all the…
Excellent customer service from all the staff there. They were able to answer all my questions, were nor remotely pushy and coped well with my indecision. They were all extremely knowledgeable and helpful. Would highly recommend.
September 25, 2023
lovely staff and friendly environment
lovely staff and friendly environment. plenty of knowledge on the stock and the makes of the mattresses themselves
September 24, 2023
Staff were fantastic and knew…
Staff were fantastic and knew everything about the products and were so friendly and helpful
thank you so much
September 22, 2023
Great staff!
Emma and Tony were extremely helpful in finding us a good deal and a great mattress and bed. Our mattress was delivered the next day and our bed frame will be with us within 1 week. What a great service! The purchase was very straightforward and the staff are great! Will definitely buy from Bensons again.
September 18, 2023
Unprompted review
Great service by Emma
Perfect service by Emma and felt no hard sales approach - just trying to help. We visited in the morning and came back in the afternoon and bought a frame and a madras. Emma was simply fantastic in the whole process and the price was also fantastic - it’s a highly recommend from us if you are looking to buy a new bed
September 18, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - North Shields306
We really appreciate the time taken to leave us this lovely review. -Team Bensons
Fantastic help by staff who listened to…
Fantastic help by staff who listened to my needs to find me the best deal.
September 10, 2023
Reply from Bensons For Beds - North Shields306
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Customer Focused
A good selection of products with very helpful, friendly and informative staff.
September 9, 2023
Reply from Bensons For Beds - North Shields306
We really appreciate the time taken to leave us this lovely review. -Team Bensons
Kept informed and were puctual
August 22, 2023
Reply from Bensons For Beds - North Shields306
Thank you for your 5* review! -Team Bensons
A really helpful lady called Emma…
A really helpful lady called Emma helped us both times visiting the store at Silverlink Newcastle…only annoyed we still had to pay delivery charge on a £3049.00 bed !!!!!!
August 29, 2023
Reply from Bensons For Beds - North Shields306
Thank you so much for your great review! -Team Bensons
Mr/Mrs Swalwell
The items ordered were delivered as agreed and within the suggested time period. Crew were quick and ensured that they did nothing to damage anything in the area they were busy in. Well recommended.
August 31, 2023
Reply from Bensons For Beds - North Shields306
Thank you so much for your great review! -Team Bensons
Got excellent service and help from…
Got excellent service and help from Jamie at the Silverlink store , right bed for me and knew his stuff . Thanks again
August 30, 2023
Reply from Bensons For Beds - North Shields306
Thank you so much for your amazing review! -Team Bensons
Excellent service and our purchase was…
Excellent service and our purchase was made easy. Explained everything clearly, enabling us to decide faster and easier.
August 27, 2023
Reply from Bensons For Beds - North Shields306
Thank you so much for your amazing review! -Team Bensons
North Shields
Assistant was very helpful and discussed types of mattresses on beds and whether you could turn them or not.
August 29, 2023
Reply from Bensons For Beds - North Shields306
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Very good service
August 29, 2023
Reply from Bensons For Beds - North Shields306
Thank you Danny for your review - Team Bensons
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