Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with u... See more
Company replied
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried t... See more
Very helpful advise from the Lovely lady in the showroom right through to delivery and set up, excellent service. We are very happy with our purchase so many thanks to all
Company replied
We were looked after well by Sinead, she was very helpful, and we were able to bring our little dog with us, so a good experience all round.
Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.6
Excellent
459 reviews
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Great team at Norwich very helpful...
Great team at Norwich very helpful...
Requested an early delivery which was carried out by the delivery guys very professionally...many thanks ro all involved
June 9, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy to hear that the team at Norwich was very helpful and carried out your early delivery professionally. Thank you for choosing us, Megan at Customer Care
Friendly & knowledgeable staff in the…
Friendly & knowledgeable staff in the shop and having some special deals makes a huge incentive (special mention to Sinead) and the two guy's (John H & Steven B) who delivered my product couldn't have been more helpful, highly recommended.
May 31, 2025
Reply from Bensons For Beds - Norwich148
We appreciate you sharing your experience with us Mr Byus! We're happy to hear that our shop staff were friendly and knowledgeable, and that you found our special deals enticing. We're also glad the delivery team was helpful. Thank you for your recommendation, Megan at Customer Care
Me and my husband have always used…
Me and my husband have always used Bensons for bed always high-quality furniture friendly sales people always very professional and knowledgeable very happy for purchase. Can’t wait to see what they look like will definitely continue using Benson thank you
June 8, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We appreciate your continued trust in our high-quality furniture and friendly staff. It's great to hear that you're pleased with your purchase and the professional service you received. We look forward to seeing you again in the future, Megan at Customer Care
Judy our sales advisor was so friendly…
Judy our sales advisor was so friendly knowledgeable and patient
She went through all the options and helped with really good advice based on our needs
June 3, 2025
Reply from Bensons For Beds - Norwich148
We appreciate you sharing your experience! We are so glad to hear that our sales advisor was able to provide you with friendly, knowledgeable, and patient assistance. Thank you, Megan at Customer care
Bed Purchase in Norwich
We were very impressed with the knowledge of Lora the sales assistant and her grasp of our requirements.
May 27, 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that the sales assistant's knowledge and understanding of your needs impressed you. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
Reply from Bensons For Beds - Norwich148
We're happy to hear that your Dad found one he liked from our selection. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
If you don't want to be hounded use Bensons
Unlike other stores we had visited, we weren't crowded by pushy salespersons and allowed to wander round until we needed to talk to someone. This was refreshing! Judy was then extremely helpful. There was more of a feeling of 'if the customer knows what they want, dont push', which I think clinched things for us.
May 24, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy to hear that you enjoyed the relaxed atmosphere in our store. We aim to provide assistance when needed and appreciate your positive feedback about the helpful service you received. Thank you for sharing your experience, Megan at Customer Care
Fantastic service!
I was dreading the visit to buy a new mattress but the day has come to order a new one. It was a pleasure to visit the store on Sunday 25th May. I was helped by Lora, she was amazing and made me feel at ease. Had no need to even think about visiting Dreams next door. Top service and will be recommending to all. Was like a walk in the park super easy!
May 25, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy to hear that your mattress-buying experience was so positive and easy. We appreciate you taking the time to share your experience and are glad that our service made you feel at ease. Thank you for recommending us, Megan at Customer Care
Reply from Bensons For Beds - Norwich148
Thank you for your positive feedback! We're so glad you had a great experience with our store colleagues. We can't wait for you to receive your Ottoman next month!
Reply from Bensons For Beds - Norwich148
Thank you for your positive feedback! Our team takes pride in providing exceptional service and ensuring our customers are satisfied. We're glad we could make your experience with us a great one. Looking forward to seeing you again!
Friendly and helpful
Friendly and helpful, Lora gave just the right level of service, explaining the offers then leaving us to find what we wanted… easy transaction, would def recommend
May 6, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for sharing your experience with Lora! We strive to provide exceptional service and make your transaction easy. We appreciate your recommendation and look forward to serving you again! - Team Bensons 💜
Helpful
Helpful, polite , informative and very professional would recommend
May 5, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! We strive to provide excellent service and are thrilled to hear about your positive experience. Thank you so much for recommending us!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! We strive to provide exceptional service and it's wonderful to hear that our staff was helpful and efficient. We appreciate your support and hope to see you again soon!
Sleep well,
Team Bensons💜
good & professional help
April 26, 2025
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! Providing professional help is our top priority and we are delighted to hear that we met your expectations. We truly appreciate your business and hope to see you again in the future.
Sleep well,
Team Bensons💜
Excellent customer service
We were warmly greeted and offered assistance. We advised at first we were just browsing and we left alone to do this, big plus. When we needed help Lora was excellent in product information & taking of order. She was polite, attentive and friendly, very positive experience
April 27, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for your positive review! We are so glad that Lora provided excellent service and that you had a positive experience with us. We strive to create a welcoming and helpful atmosphere for all of our customers. Looking forward to seeing you again soon!
Sleep well, Team Bensons💜
Excellent sales service
Excellent sales service, I was given the information I needed then left alone to try different products. After purchase, next steps were explained and emails have been sent as promised with all the information I need. Very friendly staff.
April 23, 2025
Reply from Bensons For Beds - Norwich148
Thank you for your kind review! We are thrilled to hear that you had a positive experience with our sales team and that you were satisfied with the level of service and information provided. We always strive to go above and beyond to make sure our customers are well-informed and well taken care of. Thank you for choosing us!
Sleep well, Team Bensons💜
Laura was really good
Laura was really good , she made at ease in our purchase, she was clear and competent what she spoke to us.
April 22, 2025
Reply from Bensons For Beds - Norwich148
Thank you for sharing your positive experience with Laura! We are thrilled to hear that she provided excellent customer service and made your purchase experience smooth and enjoyable. We will be sure to pass along your kind words to her. Thank you for choosing us!
Sleep well, Team Bensons💜
I already had a good idea of which…
I already had a good idea of which mattress I wanted, even better was the fact it was in the sale, courteous and helpful staff all sorted quickly and efficiently, now waiting for mattress to be delivered…
April 13, 2025
Reply from Bensons For Beds - Norwich148
Thank you for sharing your positive experience with us! We are thrilled to hear that our staff was able to assist you efficiently and that you found your desired mattress at a great price. We can't wait for you to receive your delivery and experience the benefits of a good night's sleep on your new mattress. Thank you for choosing us! Sleep well, Team Bensons💜
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! Our team takes great pride in providing helpful and friendly service to all our customers. We're happy to hear that you had a positive experience with us. - Team Bensons 💜
Excellent service from the salesperson.
Excellent service from the salesperson.
Would recommend shop to others.
April 18, 2025
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! Our team strives to provide excellent service to all of our customers. We are delighted to hear that your experience with our salesperson was exceptional. Thank you for recommending our shop to others! - Team Bensons 💜
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