Excellent customer service receieved by Tina, really appreciate your help and patience! The bed feels sturdy, hopefully it will be of the same quality when it arrives! My only gripe with Benson fo... See more
Company replied
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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The member of staff was very knowledgeable and informative. I was under no pressure to buy and could try the mattresses at my own pace. The experience was helpful and pleasant which resulted in a pur... See more
Debbie the Sales Assistant was knowledgeable,helpful but not over pushy. I think that after spending a substantial amount of money the charge for delivery is a bit steep and could be made clearer at t... See more
Company replied
Visited on Sunday 11th October 2026, looking for a replacement mattress. Judy came to our assistance within seconds of walking in, and quickly suggested we used their air mattress technology set-up t... See more
Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.7
Excellent
480 reviews
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I like our wardrobe
I like our wardrobe, it was delivered earlier than the estimated date which was good. The assembling team were a bit haphazard with their timing. A date was given but I had to wait on the day of the delivery to know the exact time they would be arriving. Our wardrobe doors don’t close fully, a bit annoying but I let it slide.
July 24, 2025
Reply from Bensons For Beds - Norwich148
We're glad you like the wardrobe and it arrived early. We're sorry the assembly timing was inconvenient and that the doors don't fully close. If you wish to discuss this further, please contact us on the following link - https://www.bensonsforbeds.co.uk/contact-us/. We appreciate your feedback and will use it to improve our service.
Thank you,
Lauryn at Customer Care
Product seems ok but delivery team miserable
The delivery team let down the whole experience. Very disengaging with no customer facing skills. Hardly cracked a smile let alone a conversation. Just seemed totally miserable which is a real shame.
September 23, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We appreciate your feedback and are sorry to hear that the delivery impacted your experience. We'll address this with our team to improve customer interactions for the future.
Thank you,
Lauryn at Customer Care
Fantastic communication.
Fantastic communication.
We were kept informed from when we purchased the mattress.
Frequent emails followed informing us when are purchased would be delivered. Giving us a 2 hour tie slot. I received a phone call 1 hour before the mattress would be delivered. I arrived on time. With friendly delivery men. After that we had a great nights sleep.
Thaks Benson
September 3, 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that you had a positive experience with our communication and delivery service. It's great to know that you were well-informed about your mattress purchase and enjoyed a good night's sleep.
Thank you,
Lauryn at Customer Care.
Relaxed and friendly approach from your…
Relaxed and friendly approach from your saleslady Debbie.
September 9, 2025
Reply from Bensons For Beds - Norwich148
We're glad you found our sales approach relaxed and friendly. We appreciate your positive feedback and thank you for sharing.
Take care,
Megan at Customer Care
Good quality
second time we have purchased with Bensons.
Good quality mattresses.
Staff polite and knowledgeable
September 6, 2025
Reply from Bensons For Beds - Norwich148
We're happy that you've purchased with us again and found our mattresses to be of good quality. We appreciate your kind words about our staff, Megan at Customer Care
Really happy with the experience
Really happy with the experience, our sales advisor was so helpful, she made sure we were completely happy with our choice before we committed to buying.
August 19, 2025
Reply from Bensons For Beds - Norwich148
We're happy you had a great experience! It's wonderful to hear that our sales advisor was so helpful and ensured your satisfaction with your purchase. Thanks for your feedback, Megan at Customer Care
Tina was very helpfull
September 2, 2025
Reply from Bensons For Beds - Norwich148
We are happy to hear that you found our team member helpful. We appreciate your positive feedback and your time.
Take care Mark,
Megan at Customer Care
Very helpful and polite
Very helpful and polite. Very knowledgeable about what my needs were
August 28, 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that our team was able to assist you effectively and meet your needs with their expertise. Thank you for your feedback, Megan at Customer Care
Bulgarian sales lady at Norwich branch…
Bulgarian sales lady at Norwich branch was very knowledgeable about her products and most helpful.
August 21, 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that our sales team at Norwich was helpful and knowledgeable. We appreciate your positive feedback and look forward to your next visit.
Take care, Megan at Customer Care
Staff were very helpful and made our…
Staff were very helpful and made our purchase very easy and enjoyable.
August 23, 2025
Reply from Bensons For Beds - Norwich148
"Thank you so much for your kind words! Our team takes great pride in providing exceptional service and we're thrilled to hear you had such a fantastic experience with us. We can't wait to assist you again in the future!" #customerlove #easypeasy
Superb service from Sinead at your…
Superb service from Sinead at your Sprowston Retail Park branch.
She listened, offered brilliant advice and helped us choose what we wanted, not what she thought we wanted.
August 19, 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear about the superb service you received at our Sprowston Retail Park branch. It's great that our advice helped you choose exactly what you wanted. Thanks, Megan at Customer care
Friendly Great Service
Friendly , helpful . Not pushy . All the staff we met from Showroom to delivery . Lots of information regarding looking after my mattress and updates on delivery . Very happy .
August 12, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We appreciate you taking the time to share your positive experience! We're happy to hear that our team was helpful and provided you with a smooth experience from start to finish.
Take care, Megan at Customer Care
Very good experience.We were served by…
Very good experience.We were served by Debbie and she explained everything.Very helpful
August 8, 2025
Reply from Bensons For Beds - Norwich148
Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Debbie. Our team strives to provide knowledgeable and helpful service to all of our customers. We appreciate your support and hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Norwich148
Thank you for your glowing review! We strive to keep our customers in the loop and are happy to hear that we are succeeding. We look forward to continuing to provide you with the best service possible, Megan at Customer Care
Great assistance and choice of beds
Really helpful and knowledgeable sales assistant who allowed us to make up our own minds about the purchase. We went away to look at others but found the best design and price deal at Bensons.
August 5, 2025
Reply from Bensons For Beds - Norwich148
Thank you for the positive feedback! We are glad that our sales assistant was able to provide helpful and knowledgeable service while allowing you to make an informed decision. We pride ourselves on offering the best designs and prices for our customers at Bensons. We hope you enjoy your purchase, Megan at Customer Care
Really helpful staff
Really helpful staff, that were not pushy, but in the background giving information that helped inform our decision.
July 27, 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for sharing your experience! Our goal is to provide helpful and informative assistance to our customers without being pushy. We're glad we could assist you in making the right decision. Happy shopping! 😊 Megan at Customer Care
All staff in Norwich store were most…
All staff in Norwich store were most helpful and knowledgeable.Nothing was too much trouble.Never put under any pressure to buy.Made 3 visits before deciding to buy.
July 23, 2025
Reply from Bensons For Beds - Norwich148
Thank you so much for your kind words! We are thrilled to hear that our Norwich store staff was able to provide you with outstanding service. We pride ourselves on never pressuring our customers and we are glad that you felt comfortable during your visits. Thank you for choosing us, Megan at Customer Care
Excellent service absolutely love our…
Excellent service absolutely love our new bed I would definitely purchase again. I was kept informed every step of the way until it was delivered honestly can’t rate them enough your in safe hands
April 22, 2025
Reply from Bensons For Beds - Norwich148
Wow, thank you so much for your kind words! We are thrilled to hear that you love your new bed and are satisfied with our level of customer service. We pride ourselves on keeping our customers informed and ensuring they are in safe hands. We look forward to seeing you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Norwich148
Thank you for the amazing review! We are thrilled to hear that our team was able to provide you with helpful and informative service. Thank you for choosing us, Megan at Customer Care
New Matress
Member of staff was not pushy. Answered my Questions, was really informative of products & did not try to steer me to buy any thing. They were there as/ when I required help, professional & polite. Good explanation of finance options. Being able to try the mattresses in a show room environment was also extremely helpful. I had looked on line but decided I needed to see the products on offer & actually try before buying. There is a 4 week wait, so not immediate, this was fine for us.
June 11, 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that our staff provided informative and helpful service without pressure. It's great you found the showroom helpful for testing mattresses and that the 4-week wait suits your needs. Thank you for your positive feedback, Megan at Customer Care
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