An excellent service from visiting the store through to delivery. The store assistant could not have been more helpful in choosing a bed for our grandson’s sleepover room and we were kept fully inform... See more
Company replied
Location
Switch locationUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our sales lady was very helpful. Showed us lots of different mattresses. No pressure and wasnt rushed. Great choice of products Delivery was as scheduled and the delivery guys were very respectful o... See more
Company replied
Great experience from beginning to end in helping me choose my mattress. 3 hours just flew by and Emma, at Elk Mill, Oldham, was fantastic Was kept up to date with all progress of mattress reachin... See more
Company replied
Just purchased a new mattress for my disabled daughter at the Oldham Elk Mill store. Shannon was extremely helpful and knowledgeable and helped us choose the perfect mattress for my daughter who has a... See more
Company replied
Company details
About Bensons For Beds - Oldham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, United Kingdom
4.7
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from the store…
Great customer service from the store agent. Knowledgeable and not pushy tactics
October 18, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We appreciate you sharing your experience. We are so glad to hear that our agent was knowledgeable and not pushy while helping you. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
I was approached on entering
I was approached on entering, and greeted and asked if I wanted any help. I was wary as I don’t like pushy sales people but I was so wrong. The staff member was extremely friendly and knowledgeable, and showed me exactly what I was looking for.
Shannon took time to explain the advantages, warranties etc of the sealy mattress and then guided us in choosing a bed frame and headboard.
What a star. So engaging and helpful.
October 11, 2025
Reply from Bensons For Beds - Oldham
We're happy to hear that our staff member provided such excellent assistance! We appreciate you mentioning their knowledge and helpfulness in choosing the perfect mattress and frame. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Great customer service
We was left to walk around the store at our own pace, we didn't have anyone bother us until we asked for help.
October 6, 2025
Reply from Bensons For Beds - Oldham
We're happy to hear that you were able to browse comfortably and that we were available when you needed assistance. Thank you for your feedback!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Oldham
We appreciate you highlighting our fantastic staff! We're so happy to know you had a positive experience with our team.
Thank you,
Lauryn at Customer Care
We Need Showrooms.
Try before you buy In Store.😊 Colin the store assistant was genuinely helpful nothing was too much.
He came across passionate in the field.
I was in the store nearly 3 hrs trying different mattress's choosing beds.
throughout the experience he was very knowledgeable and professional.
September 28, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
Thank you for sharing your experience!
We’re thrilled to hear Colin was genuinely helpful, knowledgeable, and passionate throughout your visit. Spending time finding the perfect mattress and bed is important, and we’re glad Colin made the process enjoyable and professional for you!
Take care,
Megan at Customer Care
Good experience
I’m very happy with my mattress purchase from Benson for Beds. The online ordering process was simple and convenient – the website offers a wide range of options and it’s great to be able to read real customer reviews before making a decision.
Before ordering, I visited the store to try out different mattresses and find the one that felt right for me. Afterwards, I went back to the website, read through the reviews, and placed my order online with confidence.
The combination of trying the mattress in-store and the ease of ordering online made the whole experience smooth and reassuring. I would definitely recommend Benson for Beds for their excellent service and great choice.
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We're happy to hear that you found our online ordering process simple and convenient. It's great to know that visiting our store to try out different mattresses and reading customer reviews helped you make a confident decision. We appreciate your recommendation, Megan at Customer Care
Brilliant sales assistant made us feel really valued
The member of staff took time to listen to me about what I needed, showed me options then arranged for me to bring my partner (wheelchair user) in to try them. He spent ages with us, making sure we could access what we needed, swapped mattresses and bases for us to get us the right one. Made us feel really valued.
March 18, 2025
Reply from Bensons For Beds - Oldham
We're happy to hear that the staff member dedicated time to understand your needs and accommodate your partner. We appreciate you mentioning the effort to ensure accessibility and find the right fit. Thank you for your positive feedback. Take care,
Megan at Customer Care
Tom & Joan
The person who met us with a smile and enquired what we were looking for she showed us 2 options with no pressure
August 5, 2025
Reply from Bensons For Beds - Oldham
Thank you for your review! We are thrilled to hear that our team member was able to provide friendly and helpful service during your visit. We always strive to make our customers feel comfortable and glad to hear that you enjoyed your experience. We look forward to seeing you again, Megan at Customer Care
Missing parts and no communication…
2nd delivery attempt after they missed the first one, on a day I advised was unsuitable but they still put me on the list for a delivery and they arrived at 10.30pm to install two bookcases in a child’s bedroom with no shelves or fittings. 6 days later and still no contact from them to advise when the shelves will be with us and the cases finally assembled.
July 12, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We’re sorry for the inconvenience caused by the delivery delay and incomplete bookcase installation. We’ve now resolved the issue and confirmed everything is in order. Your feedback is important to us, and that you are happy with the outcome.
Thank you for sharing your experience,
Megan – Bensons for Beds Customer Care.
Smooth transaction from start to…
Smooth transaction from start to finish. We knew what type of bed we were looking for, the staff member explained the differences between the beds and mattress and the different options. She was very knowledgeable and made the whole experience so easy. She is a credit to the company
Many Thanks
July 14, 2025
Reply from Bensons For Beds - Oldham
We are thrilled to hear about your smooth and knowledgeable experience with our staff member! We pride ourselves on providing exceptional service and making the bed-buying process easy for our customers. Thank you for choosing us, Megan at Customer Care
The Staff and service at your Elk Mill…
The Staff and service at your Elk Mill Store was outstanding 👏
Alice's help with my selection was VERY professional, which I very much appreciated.
I look forward to receiving my new bed next week on the 25th.
Thank you.
July 12, 2025
Reply from Bensons For Beds - Oldham
Thank you for choosing to shop at our Elk Mill Store! We are thrilled to hear that our team's service exceeded your expectations. Alice is a valued member of our staff and we are happy to hear that she provided professional and helpful assistance. We can't wait for you to receive your new bed on the 25th. Thank you for your kind words, Megan at Customer Care
Very helpful and knowledgeable customer…
Very helpful and knowledgeable customer agent who also allowed us time to browse in peace but then available for questions and when ordering
June 18, 2025
Reply from Bensons For Beds - Oldham
Thank you for your kind review! We're thrilled that our customer agent was able to assist you in a knowledgeable and not intrusive way. We strive to provide great service while giving our customers space to browse. We look forward to helping you again in the future! Megan at Customer Care😊
Reply from Bensons For Beds - Oldham
Thank you for your kind feedback! Our team takes pride in providing exceptional customer service and we're glad to hear our sales assistant was able to assist you. We hope to see you again soon! Megan at Customer Care😊
Reply from Bensons For Beds - Oldham
Thank you for your kind words! We're so happy our staff could assist you and answer all of your questions. We strive to provide excellent customer service every day. Come back and visit us again soon, Megan at Customer Care
The staff were very helpful and made it…
The staff were very helpful and made it easy to buy the bed
July 2, 2025
Reply from Bensons For Beds - Oldham
Thank you so much for taking the time to leave us a review! We pride ourselves on providing exceptional customer service and we are thrilled to hear that our staff made your bed buying experience easy. We truly appreciate your feedback and for choosing us, Megan at Customer Care
Bensons maintains outstanding reputation
From walking into the Elk Mill store my wife and I were greeted by Colin who asked us what we were interested in. We explained our 'wishlist' and he invited us to get a pillow and then directed us to the parts of the store that were displaying what might answer our needs. He also answered a few questions that slightly altered our perception of what we were looking for. Colin left us to try various mattresses but was always on hand to advise. We went into the store with the mindset that we were looking for a 'hybrid' mattress but, after testing several, we were eventually attracted to another Staples Artisan example (we currently have a Staples bought 8 years ago from Bensons). In summary Coilin was a real helping hand who made us feel relaxed (no pressure!!) and after we decided which model was right for us he went on to exolain the finance options available to us.
As mentioned above, we have previously shopped at Bensons and this latest experience demonstrated the ongoing commitment to Customer Care and Satisfaction that Bensons continues to maintain.
June 25, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We're happy to hear that you and your wife had such a positive experience at the store. Thank you for your feedback. Thank you, Megan at Customer Care
Great service
The staff were incredible. Very knowledgeable, very helpful and polite, engaging and friendly.
June 14, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We appreciate your feedback! We are so happy to hear that our engaging and helpful staff made your experience a positive one. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Oldham
We appreciate your positive feedback on the delivery, assembly, and care taken with your order. We're happy you had a great experience! Take care, Megan at Customer Care
Colin was great really helpful and…
Colin was great really helpful and explained everything definitely recommend x
June 11, 2025
Reply from Bensons For Beds - Oldham
We're happy to hear that you had a positive experience! We appreciate your recommendation and are glad our explanation was helpful to you. Take care, Megan at Customer Care
Need trained staff who can do the…
Need trained staff who can do the receipts properly.
These days most of bed companies do free delivery but I had to pay a good amount of the money to have this service.
June 5, 2025
Reply from Bensons For Beds - Oldham
We appreciate your feedback and regret that the receipt process and delivery costs were not satisfactory Mr Sinha. We'll address staff training and review our delivery policies.
Thank you, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.