An excellent service from visiting the store through to delivery. The store assistant could not have been more helpful in choosing a bed for our grandson’s sleepover room and we were kept fully inform... See more
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Location
Switch locationUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
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Our sales lady was very helpful. Showed us lots of different mattresses. No pressure and wasnt rushed. Great choice of products Delivery was as scheduled and the delivery guys were very respectful o... See more
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Great experience from beginning to end in helping me choose my mattress. 3 hours just flew by and Emma, at Elk Mill, Oldham, was fantastic Was kept up to date with all progress of mattress reachin... See more
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Just purchased a new mattress for my disabled daughter at the Oldham Elk Mill store. Shannon was extremely helpful and knowledgeable and helped us choose the perfect mattress for my daughter who has a... See more
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Company details
About Bensons For Beds - Oldham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, United Kingdom
4.7
Excellent
155 reviews
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Don't buy when pregnant!!
Don't buy when pregnant!!
I bought my new bed and matress at 5 month's pregnant, it felt very uncomfortable I woke up with aches all over my body I was sure it was due to my pregnancy because it couldn't be my new bed surely. But 10 weeks postpartum and my body hurts so much worse. My shoulder hips and knees burn through the night I have to turn over multiple times and my back aches so much. I expect broken sleep with a newborn but with this uncomfortable matress it's killing me! The aches and pains from the matress are exhausting and after a long day I dread going to bed. Is there anything I can do? Please help!!
April 2, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We're very sorry to hear about the discomfort you're experiencing with your new mattress, especially during this important time. We appreciate you sharing your experience, and have reached out to discuss the outcome with you. Thank you, Megan at Customer Care
First Class Delivery Team
I can honestly say Bensons for Beds delivery team, namely Joel & Nick, were absolutely top class. Confirmed the date of delivery a week in advance and on the actual date, text to say they would be earlier than anticipated by approximately 1 hour. Later rang to say they would be here in 20 minutes. After putting shoe covers on when they arrived they were so expertise plus careful in delivering and removing both mattresses. In fact the best delivery team I have ever encountered. A real credit to Bensons for Beds whom I would.highly recommend. A big thank you for excellent service all round.
March 26, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We're happy to hear that you had such a positive experience with our delivery team. It's great to know that their expertise and care stood out to you. Thank you for highly recommending us and for your excellent feedback. Take care, Megan at Customer Care
Reply from Bensons For Beds - Oldham
We appreciate your feedback! We are so glad you were happy with our service and prices. Thank you for choosing us, Megan at Customer Care
Great customer service 👍🏻
We visited Benson for beds recently and we had already chosen online what mattress we wanted. The customer service was great no messing or fuss and very friendly staff. Thank you we would definitely recommend you 😊
March 17, 2025
Reply from Bensons For Beds - Oldham
We appreciate you choosing us and are happy to hear about your great experience with our friendly staff and efficient service. Thank you for recommending us, Megan at Customer Care
Plesent and not pushy,very helpful.
March 15, 2025
Reply from Bensons For Beds - Oldham
We are happy to hear that you found our team pleasant and helpful. We appreciate your positive feedback, Megan at Customer Care
Excellent reception
Excellent reception
Well informed staff, good product and reasonably priced
February 24, 2025
Reply from Bensons For Beds - Oldham
We appreciate your positive feedback! We are happy to hear that you were well-received and found our staff informed, our products good, and our prices reasonable. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Oldham
Thank you for your amazing 5 star review Kevin. Take care, Megan at Customer Care
Delivered on time
Delivered on time , The delivery team Joel and Nick where very helpful.
February 6, 2025
Reply from Bensons For Beds - Oldham
We're happy the delivery was on time and that our team was very helpful! Thank you for your positive feedback; we appreciate it greatly. Take care, Megan at Customer Care
£5k bed delivered incomplete July24! still waitin part
Elderly parents, both with medical conditions, purchased in April 24 - over £5k bed to assist them with more ease in sleep and getting in and out of bed.
Delivery was missing part in July 24 and my parents are still awaiting. The bed DOES NOT function fully without the part.
CC'd in threads between benson and the supplier that they dont even have the part
Numerous dates given for when said part will appear
Absolutely disgusting how my parents have been treated. AVOID!
Emailed complaint to company and director along with management team, as of yet, no one has bothered to acknowledge this
February 4, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We regret to hear about the difficulties your parents have faced with their bed purchase. We apologise for the missing part and the delays in delivery, especially given their medical conditions. We're addressing this with the supplier and are disappointed to learn of the lack of communication. We appreciate your feedback, Megan at Customer Care
Very helpful staff member
Very helpful staff member , she was knowledgeable, pleasant and professional, overall a nice relaxing experience which is rare when spending thousands of pounds.
February 4, 2025
Reply from Bensons For Beds - Oldham
We're happy to hear that our staff member was helpful, knowledgeable, pleasant, and professional! We're glad you had a nice, relaxing experience. Thank you for your review, Megan at Customer Care
Great service
Service as we walked through the door, sales assistant was very helpful and knowledgeable and answered all our questions and was happy to show us around and recommend different beds.
January 17, 2025
Reply from Bensons For Beds - Oldham
We appreciate your feedback! We're happy to hear that our sales assistant was helpful, knowledgeable, and provided excellent service by answering your questions and recommending beds.
Take care,
Megan at Customer Care
The manager was a right grumpy bugger…
The manager was a right grumpy bugger old guy with a bit of a belly. Acting like he owned the place and everyone was below him, even the customers. We went in to ask questions regarding a bed we previously purchased just over 5 years ago. Regarding the warranty ect he had a right attitude towards us asking the questions. Luckily you had a lovely Asian woman and a white buy with a bald head working there to make your customers feel welcome. The guy with the bald head around 35 was so helpful if he wasn’t dealing with us we would have gone elsewhere, thank you
January 18, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We appreciate you bringing this to our attention. We're sorry that your interaction with a member of our team wasn't positive. We're happy another team member was helpful. We'll address your concerns internally to improve our customer service. Thanks for your feedback, Megan at Customer Care
easy to use website,great…
easy to use website,great communications,very pleased with delivery news.
January 18, 2025
Reply from Bensons For Beds - Oldham
We appreciate your positive feedback! It's great to hear that you found our website easy to use and were pleased with our delivery updates.
Take care,
Megan at Customer Care
Good product
Good product, good delivery, everything was as expected, in time. I recomand this company. Thank you
January 17, 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We appreciate you recommending us! We're happy the product and delivery met your expectations and that everything arrived on time. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Oldham
We appreciate you sharing your experience! We are so glad that our staff was helpful and informative during your visit with us.
Take care,
Megan at Customer Care
Excellent service
Very easy, wasn’t pressured at all was left to look around but help needed when we wanted it
January 16, 2025
Reply from Bensons For Beds - Oldham
We're happy to hear that your experience was easy and pressure-free! We appreciate that you felt supported when you needed assistance. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Oldham
We're happy to hear that our salesperson's product knowledge was helpful! We appreciate your positive feedback and thank you for sharing, Megan at Customer Care
Reply from Bensons For Beds - Oldham
We're happy you found good offers and helpful staff. We appreciate your feedback and are grateful for your support.
Take care, Megan at Customer Care
Purchase of a mattress and headboard
Your colleague Shannon was very helpful and appeared knowledgeable about the products. She pointed out more than one supplier and was very keen on getting everything right with our purchase
Initially went for just a mattress and a headboard. Ended up buying a new base as well NB: Our own decision, not down to pressure from salesperson!!
December 30, 2024
Unprompted review
Reply from Bensons For Beds - Oldham
We're happy to hear that our colleague was helpful and knowledgeable. We appreciate you mentioning their dedication to ensuring your purchase was right for you. Thank you for choosing us!
Thank you, Jess - Team Bensons
The Salesman was brilliant
The Salesman was brilliant , polite , informative and funny. Not in the slightest bit pushy. He tried to sort out the best deal for me
December 11, 2024
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