From the moment we went into Bensons for Beds, all went well. The salesman at the shop was very helfpul, not pushy and took his time with us. We got emails and texts updating us on the progress of... See more
Company replied
Location
Switch locationUnit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG Orpington, Kent, GB
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See what reviewers are saying
Visited the Orpington store today and were delighted with the service provided by Nick Adams. Clearly very knowledgeable, Nick took his time to show us all the options available without being at all... See more
Company replied
Max was extremely helpful and patient. I was very indecisive about which bed/mattress to choose. Max spent a lot of time with me explaining all the pros and cons while not rushing me.
Company replied
Excellent service from store to delivery. This is our third bed from Bensons. Once again the service at the store was just right, informative and friendly. The bed and mattress were delivered on tim... See more
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Company details
About Bensons For Beds - Orpington679
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG, Orpington, Kent, United Kingdom
- 1689827956
4.8
Excellent
464 reviews
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Good experience
Wide variety of mattresses to choose from. Knowledable staff who weren’t pushy or trying to upsell. Good experience overall.
July 1, 2026
Reply from Bensons For Beds - Orpington679
We're so pleased you found a wide variety of mattresses and that our staff were knowledgeable and not pushy. Thank you for sharing your positive experience!
Team Bensons
Great service of Max from Orpington…
Great service of Max from Orpington London Store - We had a great experience with Max at the Orpington store, who is friendly, professional and extremely helpful throughout the whole process, walked extra miles to understand our needs and offer options available. Highly recommended!
June 27, 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We are so glad to hear you had such a positive experience with our team member at the Orpington store. We appreciate your kind words!
Team Bensons
Great teams, excellent service
The team in the store were brilliant when we came to purchase our mattress, so patient and helpful and answered all of our questions and volunteered info we hadnt thought of.
The delivery team were also fantastic, they communicated ahead of time, they were so polite and helpful. They took their shoes off straight away and were so efficient with the delivery and removal, honestly we couldnt have asked for a better service overall
June 25, 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We're so pleased to hear about your excellent experience, from the helpful advice in-store to the smooth delivery. It's wonderful that our team provided such great service. Thank you for your kind words!
Team Bensons
Excellent service and experience
Excellent service and experience. Mark and Alan were very professional and quick.
June 26, 2026
Reply from Bensons For Beds - Orpington679
We're glad you had an excellent experience with our professional team. Thank you for your feedback!
Team Bensons
Really helpful salesman (Nick)…
Really helpful salesman (Nick) explained all the products fully made helpful suggestions but without any pressure and gave me time to weigh up all the different options good delivery window too not too long to wait very happy with whole retail experience
June 23, 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful suggestions without pressure, and that you're happy with the delivery. Thank you for your kind feedback.
Team Bensons
First class service and the most Classy Comfortable Bed
First class service and the most comfortable classy bed. A stress free experience the moment stepped into the store in Orpington! The delivery guys were magnificent and deserve praise for their spatial awareness skills. So respectful and friendly. I cannot recommend Benson's enough.
June 17, 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We are so pleased to hear you had such a first-class, stress-free experience with us! It's wonderful that our delivery team was magnificent. Thank you for your high recommendation!
Team Bensons
Very helpful staff
Very helpful staff. They knew all about each bed/mattress and which would be suitable for both of us. Kash and Max were so helpful thank you
June 5, 2026
Reply from Bensons For Beds - Orpington679
We're so pleased our staff was helpful and knowledgeable in assisting you with choosing the right bed and mattress. Thank you for your kind words!
Team Bensons
Very smooth experience
June 8, 2026
Reply from Bensons For Beds - Orpington679
Thank you for your feedback!
Reply from Bensons For Beds - Orpington679
We're pleased you enjoyed our service and delivery updates. Thank you!
Team Bensons
Reply from Bensons For Beds - Orpington679
Thank you for your kind words.
Team Bensons.
Tom in the Orpington branch was great
Tom in the Orpington branch was great, very patient and showed us all the items we were interested in and also suggested better options for our needs. He was very friendly and knowledgeable. I didn't feel pressured in buying anything. We went with his suggestion for mattress as it felt great and also got a bed frame and a sofa bed. It was a great experience and I would definitely go back if I ever need any furniture.
June 3, 2026
Reply from Bensons For Beds - Orpington679
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team member was so helpful, patient, and knowledgeable in assisting you with your selections. Thank you for your kind words and for recommending us!
Team Bensons
Reply from Bensons For Beds - Orpington679
We're so glad you're enjoying your new bed! It's wonderful to hear it's worth the investment. Thank you for your feedback.
Team Bensons
Great customer service in store very…
Great customer service in store very knowledgeable. Fast delivery time and great drivers who took away my old mattress & replaced with the new one and removed all the packing and disposed of it.
May 25, 2026
Reply from Bensons For Beds - Orpington679
We're so pleased to hear about your excellent in-store experience and the smooth, efficient delivery. Thank you for your wonderful feedback! 😊
Team Bensons
Great customer service
I had a great experience at Bensons for Beds. I bought a mattress from them around four years ago and knew I wanted the same one again, but I couldn’t remember the exact name. The lady in the store was fantastic and went above and beyond to help. She managed to find my previous purchase on the system, which meant I could order the same comfortable mattress for my new king-size bed.
She was extremely helpful, friendly, and made the whole process quick and easy. Excellent customer service and a really stress-free experience. Highly recommend.
May 22, 2026
Reply from Bensons For Beds - Orpington679
We are so pleased to hear you had such a positive experience finding your perfect mattress again! It's wonderful to know our team provided excellent, stress-free service. Thank you for your kind recommendation!
Team Bensons
Great staff
Great staff, good service, timely delivery and comfortable bed. Recommend them
May 3, 2026
Reply from Bensons For Beds - Orpington679
Love to hear it! 😊 Great staff, smooth service, on-time delivery, and a comfy bed—thanks so much for the recommendation✨
From going to the shop and dealing with…
From going to the shop and dealing with a lady named Kash to the delivery could not fault the service, highly recommend.
May 7, 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We're happy to hear that you had such a positive experience in our shop and with our delivery service! It's great to know that you highly recommend us. Thanks!
Team Bensons
Everything from start to delivery was…
Everything from start to delivery was perfect
May 5, 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We're so pleased everything was perfect from start to delivery! Thanks for sharing your experience with us.
Team Bensons
Staff members very very good
Staff members very very good. Great advice great service and much better store.
May 4, 2026
Reply from Bensons For Beds - Orpington679
We're happy to hear that our staff provided excellent advice and service in our improved store! Thanks for your great feedback.
Team Bensons
Super service
Amazing service from kash, she explained everything and considered our needs. Making the whole experience faultless and enjoyable.
May 6, 2026
Reply from Bensons For Beds - Orpington679
We're happy to hear that you had such an enjoyable experience! It's great to know that our team member considered your needs and explained everything so well. Thanks!
Team Bensons
I was very pleased with the service and…
I was very pleased with the service and the products shown and did not feel I was under pressure to buy , and the sales person answered all my concerns.
May 3, 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We're very pleased to hear you were happy with our service and the products we offer. It's great you felt no pressure and your concerns were addressed. Thank you!
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