Order and delivery went well. Unfortunately the rear cover on the headboard was all burst open. The installer must have seen this but said nothing. Perhaps too many deliveries to make and everything w... See more
Company replied
Location
Switch locationUnit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP Paisley, Renfrewshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We purchased a base, a mattress and a headboard and included the recycle and build service. The staff in the store were knowledgeable and helpful. We received email updates throughout the whole proc... See more
Company replied
Fantastic staff at the Paisley branch. Very knowledgeable about range of products and gave good advice on suitable mattress. Purchased mattress and bed frame in sale got great bargain. Would definitel... See more
Company replied
Knowledgeable staff who knew their product and allowed time for different beds and mattresses to be tried without any "hard sell".
Company details
About Bensons For Beds - Paisley Abbtsch682
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP, Paisley, Renfrewshire, United Kingdom
- 1418896299
4.9
Excellent
711 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
February 3, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We appreciate your feedback. We're happy to hear customer service was excellent.
Fantastic service from Barry at the…
Fantastic service from Barry at the renfrew/paisley branch
February 5, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're happy to hear that you had such a fantastic experience at our branch. Thank you for your positive feedback; we appreciate it!
Helps and knowledge staff where nothing…
Helps and knowledge staff where nothing was a problem.
All assistance was personal friendly.
February 3, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're so happy to hear our helpful and knowledgeable staff made your experience so positive! We appreciate your kind words and are grateful for your support.
We hope to welcome you back soon!
Megan at Customer Care
Lynsey was very helpful
Lynsey was very helpful. I would recommend her for her customer care.
January 27, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're happy to hear that you found our team member helpful and would recommend her for her customer care. We appreciate your feedback.
Allowed ample time to wander the store…
Allowed ample time to wander the store and to view all beds in the showroom, Sales lady gave her name and informed me to take as much time as required and if any information required to make a decision to freely ask.
January 24, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for taking the time to leave such a lovely review James! We're delighted to hear you felt comfortable browsing at your own pace. Our sales team always aims to offer support without pressure, and it’s great to know you felt looked after. We're glad our colleague made your visit easy and enjoyable—hope to see you again soon,
- Megan at Customer Care💜
Couldn't have had better sevice.
Couldn't have had better sevice.
From the minute we entered the Bensons showroom until the mattress was delivered and placed on the bed frame.
All staff were attentive, friendly well mannered and clearly experts in what they do.
We are very happy with the mattress as well.
January 30, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you so much for your wonderful review Ann! We’re thrilled to hear you received excellent service from the moment you entered the showroom right through to delivery. It’s fantastic to know our team were attentive, friendly, well‑mannered and knowledgeable throughout your experience. We’re also delighted that you’re happy with your new mattress. We truly appreciate you taking the time to share your feedback,
- Megan at Customer Care💜
The Customer Service was excellent
The Customer Service was excellent. Maureen who dealt with us was very friendly and knowledgeable about your products.
.
January 26, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thanks so much Mrs Gibson! We’re thrilled you had a great experience — Maureen will be chuffed to bits to hear your kind words!
We truly appreciate your feedback.
Megan at Customer Care😊✨
Great service and advice from the…
Great service and advice from the staff. They took time to discuss our 'wish list' and came up with great advice. Would shop here again.
January 30, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're so happy to hear that our team provided great service and advice, taking the time to understand your needs. We appreciate your intention to return,
Megan at Customer Care
Great service.
Outstanding service from James in sales at Abbotsinch shop to delivery, wouldn't hesitate to recommend or buy again from Bensons.
January 29, 2026
Unprompted review
Reply from Bensons For Beds - Paisley Abbtsch682
We're happy to hear that you had such a positive experience, from the sales process to delivery. Thank you for recommending us; we appreciate your feedback!
Very helpful staff
Very helpful staff. No sales pressure. Time to think and decide. Helpful advice.
January 30, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're happy to hear that our staff was helpful and provided you with the time and advice you needed without any sales pressure. Thank you for your kind words,
Megan at Customer Care
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for your positive feedback!
Happy customer
Overall good experience. Knocked a star off for a few dirty marks on the mattress.
January 18, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're glad you had a good experience overall. We regret to hear about the marks on the mattress and will address this to ensure improvements. Thanks for your feedback.
Bed hunting for me has always been a…
Bed hunting for me has always been a big issue. I'd spent too much money in the past on below par mattresses which did come with good recommendation. Bensons for Bed took the time to assess exactly what matress type is going to suit me, trying various levels of firmness etc. Eventually found the right 1 for me. Very happy with my purchase so far and will be recommending you guys 100% to my friends and family..
January 24, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're happy to hear that we could help you find the perfect mattress! It's great to know our team's assessment helped you discover the right fit. Thank you for your recommendation!
The two guys were very friendly and…
The two guys were very friendly and carried out the work very professionally.
January 22, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We appreciate you sharing your experience! We're so happy to hear the guys were friendly and professional while completing the work.
Exceptional service from Barry
Exceptional service from Barry. Very knowledgeable and helpful.
January 3, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We appreciate you taking the time to share your positive experience. We're so glad to hear that our service was helpful and informative!
We went into the shop on a whim to see…
We went into the shop on a whim to see about a memory foam mattress. The assistant, Andy was there to help us and was very friendly and knowledgeable.
January 21, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're happy to hear that you had a positive experience while looking at our memory foam mattresses. We appreciate your kind words regarding our team's knowledge and friendliness. Thanks for your feedback!
Great personal service from Lyndsey
January 16, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're happy to hear that you received great personal service. Thank you for your positive feedback; it means a lot to us.
Maureen was absolutely amazing
Maureen was absolutely amazing and very helpful, took her time with us and really gave us great advice about what type of mattress would be best suited for us. Was super patient as we kept changing our mind. 5 star all round,
January 18, 2026
Unprompted review
Reply from Bensons For Beds - Paisley Abbtsch682
We're happy to hear that you received amazing and helpful service. We appreciate that our team member took their time with you and gave great advice about the best mattress. Thank you for your positive feedback.
Reply from Bensons For Beds - Paisley Abbtsch682
We appreciate your positive feedback! Thank you.
Fabulous customer service :)
Our sales advisor Maureen has been exceptional! She is so knowledgable and helpful with the full process. A real credit to the store :)
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Paisley Abbtsch682
We're so happy to hear that our sales advisor was so knowledgeable and helpful during the entire process. We appreciate your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.