The Salesman in the Peterborough branch (?Dave) was fabulous. He really listened to what we wanted and guided us accordingly. The mattress was available promptly and the delivery drivers (Paul and B... See more
Company replied
Location
Switch locationUnit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR Peterborough, Cambridgeshire, GB
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Great service from the Peterborough store. Given time to look in our own without hard sell techniques. After a while we were approached by David who explained the makeup of the mattress, demonstrated... See more
Company replied
I was welcomed by Ryan, when l entered Bensons For Beds. He was friendly, helpful and professional from start to finish. I felt comfortable browsing around and no pressure to purchase anything. My s... See more
Company replied
David at the Peterborough store was a great salesman. Wasn't pushy & was very informative. He listened to our specific needs & made us feel at ease. This is why I'm writing this review as, he definite... See more
Company replied
Company details
About Bensons For Beds - Peterborough
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR, Peterborough, Cambridgeshire, United Kingdom
4.6
Excellent
89 reviews
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Excellent in every way
Excellent in every way with every question answered fully in a friendly and most helpful way.
July 7, 2025
Reply from Bensons For Beds - Peterborough
Thank you for your amazing review! We are so happy to hear that you had an excellent experience with us. Our team is dedicated to providing helpful and friendly service. We appreciate your support, Megan at Customer Care
Friendly and helpful staff, quality products
Quality products.
Friendly and helpful staff.
Specially Rayan was very professional, polite and very helpful.
Good customer service.
Overall good experience in store.
Only concern is long wait for delivery more than 6 weeks and furniture assembly charges are high.
June 17, 2025
Reply from Bensons For Beds - Peterborough
We're happy you appreciated our quality products and helpful staff. We appreciate your positive feedback regarding the service you received. We'll review our delivery timelines and assembly charges.
Take care, Megan at Customer Care
Very good experience
Very good experience, turned up early, guys delivering where friendly and very helpful.
May 30, 2025
Reply from Bensons For Beds - Peterborough
We're happy you had such a positive experience! It's great to hear our delivery team was friendly, helpful, and arrived early. Thank you for your feedback, Megan at Customer Care
New double mattress needed.
We needed a new double mattress for our spare bedroom.I had seen one on line which looked ideal.
We went to our local Bensons store. The staff were friendly and very helpful.
We are very happy with our purchases and would use this store again and recommend the service we were given to our family and friends.
May 24, 2025
Reply from Bensons For Beds - Peterborough
We're happy to hear that you found the perfect mattress for your spare bedroom! It's great to know our staff were helpful and friendly during your visit. We appreciate your recommendation and are glad you're satisfied with your purchase. Thank you, Megan at Customer care
David at the Peterborough store was a…
David at the Peterborough store was a great salesman. Wasn't pushy & was very informative. He listened to our specific needs & made us feel at ease. This is why I'm writing this review as, he definitely did a great job. He answered all of our questions & also gave us space not pouncing on his prey like a starving predator. As far as customer service customer service goes, David did an excellent job.
May 19, 2025
Unprompted review
Reply from Bensons For Beds - Peterborough
We're happy to hear that your experience was excellent. We appreciate you taking the time to share your feedback regarding the helpful and informative assistance you received. Thank you, Megan at Customer Care
Excellent service
Excellent service.
From the moment we were browsing to delivery the whole experience was excellent.
Well done 👍
January 9, 2025
Unprompted review
Reply from Bensons For Beds - Peterborough
We're happy to hear that you enjoyed your experience with us, from browsing to delivery! It's great to know we provided excellent service. Thank you, Megan at Customer Care
Great order service
May 8, 2025
Reply from Bensons For Beds - Peterborough
Thank you for your kind words! We pride ourselves on providing top-notch order service for our valued customers. We appreciate your support and look forward to serving you again in the future.
Reply from Bensons For Beds - Peterborough
Thank you for your positive review! Our staff takes pride in providing the best customer service possible. We are glad to hear that you had a helpful experience at our store. We appreciate your support!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Peterborough
We are delighted to hear that our staff provided you with a friendly, informative and patient experience! We pride ourselves on providing excellent customer service. Thank you for your positive feedback! 😊 #HappyCustomers #ExceptionalService
Went into the shop friendly assistant
Went into the shop friendly assistant, helped us to choose the correct mattress for ourneeds
April 8, 2025
Reply from Bensons For Beds - Peterborough
"We are so glad our friendly assistant was able to help you find the perfect mattress for your needs! Thank you for choosing our shop, we hope you enjoy your new purchase. 😊🛏️ #happycustomers #qualityservice"
The service we received was excellent
The service we received was excellent. We described what we needed and were given various choices. The delivery date options were provided effectively and the purchase of our new bed was complete in minutes.
We have used Benson For Beds 3 times in the last 2 years and each time the service quality has been excellent.
March 22, 2025
Reply from Bensons For Beds - Peterborough
We're happy to hear that you've consistently received excellent service from our team. It's great to know that we could efficiently meet your needs and provide various choices. Thank you for your continued loyalty and positive feedback, Megan at Customer Care
Friendly and helpful staff
Friendly and helpful staff. Choosing a mattress is a difficult task and time will tell how good their advice was.
March 19, 2025
Reply from Bensons For Beds - Peterborough
We appreciate your feedback! We're glad our staff was friendly and helpful during the difficult mattress selection process. We hope our advice leads to a great sleep experience. Take care, Megan at Customer Care
Can’t fault the customer service…
Can’t fault the customer service advisor his name was Jim in the Peterborough store outstanding well done
March 14, 2025
Reply from Bensons For Beds - Peterborough
We're happy to hear that you had such a positive experience in our Peterborough store. We appreciate you acknowledging the excellent support you received. Thank you, Megan at Customer Care
Good customer service.
March 14, 2025
Reply from Bensons For Beds - Peterborough
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
Showroom is spacious tidy and…
Showroom is spacious tidy and clean,staff are welcoming and helpful, prices are clearly displayed
March 9, 2025
Reply from Bensons For Beds - Peterborough
We're happy to hear that you found our showroom spacious, tidy, and clean. It's great to know that our staff were welcoming and helpful, and that our prices were clearly displayed. Thank you, Megan at Customer care
Helpful staff
Greeted on entering the store and offered help but left alone to look around the store. Plenty of advice on hand when we needed it, helpful pleasant staff.
March 3, 2025
Reply from Bensons For Beds - Peterborough
We're happy to hear that you felt welcome and supported during your visit. It's great to know our staff was helpful and pleasant when you needed assistance. Thank you for your positive feedback, Megan at Customer Care
Very professional at Peterborough…
Very professional at Peterborough branch, the manager Jason was great
February 27, 2025
Reply from Bensons For Beds - Peterborough
We appreciate your feedback about the Peterborough branch! We are so glad that you had a positive experience with our team. Take care, Megan at Customer Care
Not happy.
Initial delivery date cancelled, no explanation given. Second date, lorry arrived on time - driver's comms to us were great - but unfortunately somebody had forgotten to actually load our mattress onto the lorry in the first place.
Customer service promised to investigate and ring back. No phone call received. I rang them (3pm) - "we are now closed. Please ring back between the hours of 9am and 5pm."
Well that's helpful. Not.
February 12, 2025
Reply from Bensons For Beds - Peterborough
We regret the issues with your delivery and the lack of communication. We'll investigate why your mattress wasn't loaded and why you didn't receive a call back. Thank you for bringing this to our attention, Megan at Customer Care
Jason in the Peterborough brotherhood…
Jason in the Peterborough brotherhood branch was very helpful, friendly and took the time to explain different options.
January 28, 2025
Reply from Bensons For Beds - Peterborough
We're happy to hear that the team member was helpful and friendly! We appreciate that they took the time to explain the options clearly. Thank you for your positive feedback, Megan at Customer Care
Very poor communication
I ordered a double bed and asked if two single beds could be taken away, I was told at the Peterborough store this was not a problem and a charge of £50 was put on. When it came to receive the bed, I was told only one mattress could be taken and they could not put the double bed together due to lack of space and I should have disassembled the single beds. So the first next date they have is in 3 weeks time. On no communication from Bensons for Beds did they either say the single beds need to be disassembled and the amount of £50 did not advise anything on what would be taken away and I am told I now need to pay more money if I want the extra bed. I have sent a complaint and I would not use this company again. Be aware if you want to cancel they can charge 20% to cancel after 7 days of the order. My complaint has not even been acknowledged 5 days after the email by customer service
January 27, 2025
Unprompted review
Reply from Bensons For Beds - Peterborough
We regret to hear about the issues with your order, the removal of your old beds, and the assembly. We're sorry for the lack of communication and the delay in addressing your complaint. We'll investigate these points to improve our service. Thank you for your feedback, Megan at Customer Care
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