After being recommended to Bensons I couldn't have been more impressed. In store Brad was helpful,knowledgeable & polite. He helped to get me the best deal for my money. Delivery service was second to... See more
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After being recommended to Bensons I couldn't have been more impressed. In store Brad was helpful,knowledgeable & polite. He helped to get me the best deal for my money. Delivery service was second to... See more
Company replied
From the staff in store through the to delivery drivers ,faultless service. Was contacted few days before delivery with 2hour time slot. On the day contacted couple of hours before delivery reducin... See more
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We dealt with Shaun in the Plymouth Coypool store Excellent communication helped explain each mattress we tried and how it would help our health conditions Didn’t make us feel we needed to buy... See more
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Our salesman showed us many different options to suit all budgets and we didn't feel pressured towards any particular Brand or budget. The buying process was straight forward and easy with great level... See more
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Unit C Coypool Road, Marsh Mills, PL7 4TB, Plymouth, Devon, United Kingdom
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The assistant was very helpful polite and patient
Helpful, friendly service from the salesman and the delivery men. Good communication and delivered as and when promised.
Courteous knowledgeable staff, who guided us through the myraid of choices, without pressurising us into a purchase.
Knowledge of Salesman of products and his recommendations for us. Phillips manner was courteous and concise.
Drive round trip of 96 miles to store. Ordered bed , base, pillows , quilt. Totalling over £1600. Arranged delivery for two weeks after ordering date. Told delivery can't go ahead as warehouse doesnt have the quilt. We ere informed the shop we ordered from had the quilt but we would have to drive a collect it. We asked for it be posted to us as it's a 90 odd mile round trip and they refused. Very customer service and still waiting for bed month later. Can't cancel as we were told we would lose deposit.
Utter and total joke of a company.
Best avoid them altogether and buy elsewhere.
STEVE WAS KNOWLEGEBLE AND QUICKLEY IDENTIFIED OUR NEEDS AND FOUND AN ITEM TO SUIT US
Customer Service support was amazing as we needed to exchange our mattress under the 40 day guarantee. The Plymouth Store accommodated that brilliantly, shout out to Shaun who helped over the phone, Vicky in store who was fabulous offering pillows and duvet to make up the balance difference, and to Store Manager Gavin who was also helpful, informative and approachable! Well done Bensons for Beds PLYMOUTH STORE!!
Good knowledgable advisor who understood our needs and thought he had stock in the back ( which he did). Gave us a good discount too!
The sales assistant was knowledgeable and very helpful without being pushy.
We looked around three or four stores but Bensons for us seem to have the best choices.
Very impressed with the level of service; making the prospect of buying a new bed so easy.
Really quick easy process to find the perfect mattress. Very helpful without being pushy at all!
Philip was a great man who, despite having hip and back problems, moved around to show me the beds and offers available at the time of my visit. I bought the bed, mattress, cover, etc. I have a feeling that if it were not for Philip, I would not have made the purchase.
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