First class service once again from Benson's for beds. From customer service,right through to the delivery drivers. Who were exceptional. They kept me informed all through the delivery day!!! They ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The choosing of my bed was easy as we had a member of staff explaining the pricing and comfort of the beds and mattresses. We went away but came back to Bensons as they had the best value for money.
Company replied
After being recommended to Bensons I couldn't have been more impressed. In store Brad was helpful,knowledgeable & polite. He helped to get me the best deal for my money. Delivery service was second to... See more
Company replied
From the staff in store through the to delivery drivers ,faultless service. Was contacted few days before delivery with 2hour time slot. On the day contacted couple of hours before delivery reducin... See more
Company replied
Company details
About Bensons For Beds - Plymouth748
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C Coypool Road, Marsh Mills, PL7 4TB, Plymouth, Devon, United Kingdom
- 1752336707
4.8
Excellent
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luxurious bedstead and headboard,actually better than it looked showroom. So pleased with it.
First class service once again from Benson's for beds.
From customer service,right through to the delivery drivers. Who were exceptional. They kept me informed all through the delivery day!!! They are a credit to the Company.
August 8, 2026
Reply from Bensons For Beds - Plymouth748
Dear Mrs Targett, thank you so much for your positive review! We glad to hear your are enjoying your new bed and that everything was all ok with your delivery. Looking forward to seeing you next time. Regards Gavin and the Plymouth Team
Easy process and great quality
The choosing of my bed was easy as we had a member of staff explaining the pricing and comfort of the beds and mattresses. We went away but came back to Bensons as they had the best value for money.
August 6, 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear that our staff made choosing your bed easy by explaining the pricing and comfort options. It's wonderful that you found the best value with us!
Team Bensons
Reply from Bensons For Beds - Plymouth748
Thank you for your lovely feedback, we are pleased to here you had a positive experience with Bensons!
Team Bensons
Reply from Bensons For Beds - Plymouth748
Thank you for your feedback! We're delighted to hear that you received polite and timely assistance. We appreciate you sharing your positive experience with us.
Team Bensons
Good service
Brad was very informative, showed us many options and guided us easily through the purchase process
July 31, 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear that our team member was informative, showed you many options, and guided you easily through the purchase process. Thank you for your wonderful feedback!
Team Bensons
Reply from Bensons For Beds - Plymouth748
Hello Kostas,
Thank you for your lovely feedback! 😊
We're so pleased to hear our store team was helpful, friendly, and gave you the space to choose without any pressure. That's exactly the service we aim to provide!
Thanks for choosing us, and we hope you enjoy your order!
Megan | Customer Care Specialist🛏️✨
From the first sales assistant on being…
From the first sales assistant on being polite and not in my face,helpful and well knowledgeable in his field to the delivery guys who were top class,the whole experience was brilliant and not forgetting the high quality products i recommended this to anyone thinking about purchasing there mattress.
July 4, 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear you had such a brilliant experience with us! It's wonderful that our sales assistant was polite, helpful, and knowledgeable, and that our delivery team was top-class. We're delighted you're enjoying our high-quality products.
We hope it brings you lots of comfort and smiles!
Good advice and great service
Shaun gave us time and good advice on the choice of our new mattress, the delivery was as promised, and the mattress is great. I would not hesitate to recommend Bensons
July 11, 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear that our team member provided excellent advice on your new mattress choice. It's wonderful that the delivery was as promised and that you are enjoying your mattress. We truly appreciate your recommendation!
First class service.
After being recommended to Bensons I couldn't have been more impressed. In store Brad was helpful,knowledgeable & polite. He helped to get me the best deal for my money. Delivery service was second to none. Bed delivered in 4 days by Paul & Glen who kept me updated on delivery time & kept to it.Bed taken to bedroom, contents of each box, plus mattress positioning, explained to me. Overall experience 5 star.
July 5, 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful, knowledgeable, and polite assistance, and that our delivery team kept you updated and explained everything clearly. Thank you for your kind feedback!
Great staff member who where very…
Great staff member who where very helpful and very knowledgeable in the product we brought
July 7, 2026
Unprompted review
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear our staff were helpful and knowledgeable about the product you purchased. Thank you for your kind feedback!
Very helpful staff for buying a…
Very helpful staff for buying a mattress in Plymouth. Thank you Shaun.
July 1, 2026
Unprompted review
Reply from Bensons For Beds - Plymouth748
We're so pleased our team in Plymouth was helpful with your mattress purchase! Thank you for your kind feedback.
Team Bensons
Faultless service and great bed
From the staff in store through the to delivery drivers ,faultless service. Was contacted few days before delivery with 2hour time slot. On the day contacted couple of hours before delivery reducing time slot to 1 hour. Bed was delivered directly to up stairs bedroom by two very nice delivery people.
Bed that we had required assembly which was quite straightforward.
Extremely pleased with quality and appearance of Bed and would definitely use this company again
June 29, 2026
Reply from Bensons For Beds - Plymouth748
We're delighted to hear that your experience, from our in-store staff to the delivery team, was faultless. It's wonderful that the delivery was so smooth and that you're extremely pleased with the quality and appearance of your new bed. We appreciate your kind words and look forward to serving you again!
Team Bensons
The sales person Tom
The sales person Tom was instrumental in my buying from you
June 28, 2026
Unprompted review
Reply from Bensons For Beds - Plymouth748
We're delighted to hear that our salesperson was so instrumental in your decision to purchase from us. Thank you for sharing your positive experience!
Team Bensons
Tom was absolutely great in store and…
Tom was absolutely great in store and really supported me and my partner with our order. The delivery was right on time and really flexible as we were waiting to complete on our house
June 21, 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased our team member provided great support with your order. We appreciate your kind words about our flexible and timely delivery!Thank you !
Team Bensons
Great company excellent service all…
Great company excellent service all people were friendly and helpful including the delivery team.
Would definitely recommend the company to anyone.
Many thanks
Rodders
June 21, 2026
Reply from Bensons For Beds - Plymouth748
We're delighted to hear you had such a positive experience with our team and service! Thank you for your kind words and recommendation.
Team Bensons
Sales team where excellent and delivery…
Sales team where excellent and delivery men where excellent.
June 12, 2026
Unprompted review
Reply from Bensons For Beds - Plymouth748
We're so pleased our team provided an excellent experience. Thank you!
Team Bensons
Great mattress and really good service
Great mattress and really good service, thank you
June 11, 2026
Reply from Bensons For Beds - Plymouth748
We're so glad you enjoyed our mattress and service. Thank you!
Team Bensons
Reply from Bensons For Beds - Plymouth748
We're delighted your experience was brilliant! Thank you for your feedback.
Team Bensons
Shaun was very helpful
Shaun was very helpful, answered every question I had, talked me through everything. The ordering process was very smooth and received a delivery date there and then. Overall it was very pleasant and stress free
June 6, 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased our team provided helpful assistance, answered all your questions, and made the ordering process smooth. Thank you for your kind words!
Team Bensons
Service in store was helpful
Service in store was helpful, friendly & efficient. Delivery men were very clean,friendly & quick. We were very impressed with all aspects of buying & delivery of the bed.
June 2, 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased you found our in-store service helpful and our delivery team clean and quick. Thank you for your kind words!
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.