Great service from browsing to delivery. Staff on hand to answer questions in store, easy ordering with great discounts applied including bluelight! Easy to change delivery date as this was necessary.... See more
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Very helpful in-store service, not too pushy and directing us to what we wanted and were looking for. Paul and Glen who delivered our mattress arrived on time, communicated well and took away the ol... See more
Company replied
Delivery was on time and the bed was assembled by the delivery team. Bedside table was put in the bedroom and I told thy don’t unpack or assemble. The electric motors on the ottoman went up perfec... See more
Company replied
We visited the Plymouth branch twice before making a final visit and decision, staff were all very happy, friendly and didn't push us for a sale. Going through our sale and delivery went easy and very... See more
Company replied
Company details
About Bensons For Beds - Plymouth748
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C Coypool Road, Marsh Mills, PL7 4TB, Plymouth, Devon, United Kingdom
- 1752336707
4.8
Excellent
403 reviews
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Brilliant Bensons for Beds
Great service from browsing to delivery. Staff on hand to answer questions in store, easy ordering with great discounts applied including bluelight! Easy to change delivery date as this was necessary. Delivery was flawless. Love my new bed!
October 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Excellent service. The rep was extremely knowledgeable about the bed and mattress we wanted. He also helped us to get the best price possible. The whole experience was quick and we were very well looked after. I would highly recommend
October 9, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your wonderful feedback! We're delighted to hear that you had such a good experience.
The Plymouth Team
Very helpful in-store service
Very helpful in-store service, not too pushy and directing us to what we wanted and were looking for.
Paul and Glen who delivered our mattress arrived on time, communicated well and took away the old one managed to negotiate our heritage cottages confined spaces with good humour and care.
All in all a good experience
October 6, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your wonderful feedback! We're delighted to hear that you had such a good experience.
The Plymouth Team
Service was absolutely brilliant from…
Service was absolutely brilliant from start to finish. Purchasing of bed & mattress was made so easy. The salesman was friendly, very knowledgeable and so helpful.
When the bed frame was delivered it was built with minimal fuss and very quickly. The new mattress is outstanding and I have never slept better.
September 30, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your fantastic review! We're thrilled to hear that you had a brilliant experience from start to finish. Our team works hard to ensure a smooth process, and we're glad you love your new bed and mattress. Enjoy your restful nights!
excellant service
October 3, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your kind words! We're thrilled to hear you had an excellent experience with our service. Our team works hard to ensure every customer is satisfied, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Very professional team from Buying our…
Very professional team from Buying our products to the Delivery Team.
October 3, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your kind words! We're thrilled to hear you had a great experience with our team from start to finish. Your satisfaction is our priority, and we look forward to serving you again in the future!
We visited the Plymouth branch twice…
We visited the Plymouth branch twice before making a final visit and decision, staff were all very happy, friendly and didn't push us for a sale. Going through our sale and delivery went easy and very pleasant, delivery guys called prior to delivery and took all three items to chosen room, which was much appreciated. We would recommend and us Bensons again, thank you.
August 31, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your wonderful review! We're thrilled to hear that our team made your experience enjoyable and stress-free. It's great to know the delivery went smoothly. We appreciate your recommendation and look forward to serving you again at Bensons!
Regards
The Plymouth Team
Reply from Bensons For Beds - Plymouth748
Dear Mr Binns thank you for your wonderful feedback. We're thrilled to hear that you are happy with the quality of our products and the service from our delivery team.
Regards
Shaun and the Plymouth Team
Delivery was on time and the bed was…
Delivery was on time and the bed was assembled by the delivery team.
Bedside table was put in the bedroom and I told thy don’t unpack or assemble.
The electric motors on the ottoman went up perfectly but to get the mattress down you have to push on it. The store have arranged for a technician to call on Monday to hopefully sort out the issue.
That all said we are very pleased with the bed and how comfortable it is, Rachel in the store has been very helpful from the time we entered the store to helping answer any questions.
September 29, 2026
Reply from Bensons For Beds - Plymouth748
Dear Mr McGuigan thank you for your feedback. We're thrilled to hear you're pleased with your bed and that Rachel provided excellent service. We appreciate your patience regarding the base issue and are committed to resolving it quickly.
Kind Regards
The Plymouth Team
Reply from Bensons For Beds - Plymouth748
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. Providing excellent customer service is our top priority, and your feedback motivates us to keep up the good work. We look forward to serving you again soon!
Perfect from choosing our bed to…
Perfect from choosing our bed to delivery thank you Benson for Beds great customer service friendly, helpful staff. The bed is brilliant
September 25, 2026
Reply from Bensons For Beds - Plymouth748
Dear Mrs Palfrey thank you for your amazing review! We are thrilled to hear that we provided great customer service and that you are enjoying your new bed. We appreciate your business and look forward to serving you again in the future.
Regards
Shaun and the Plymouth Team
The units where put together very…
The units where put together very quickly and put put together extremely well couldn’t fault the workmanship
September 24, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your fantastic review! We're thrilled to hear that you were pleased with the quick assembly and quality of workmanship. Our team takes great pride in their work, and your feedback motivates us to keep delivering the best. We appreciate your support!
Felt relaxed
Felt relaxed. Process was explained well so that I could understand. And the bed was delivered on time. Very happy with the service 🙂👍🏾
September 19, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your wonderful feedback! We're thrilled to hear that you felt relaxed and found our process clear. Timely delivery is important to us, and we're glad we met your expectations. We appreciate your support and look forward to serving you again!
Helpful & informative salesman with no…
Helpful & informative salesman with no pressure. Good bank holiday sale price on the bed I chose.
September 4, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your kind words and for choosing us for your bed purchase. Our team takes pride in providing informative and pressure-free assistance to our valued customers. We're glad you were able to take advantage of our bank holiday sale and find the perfect bed. Sleep well!
Regards
The Plymouth Team
Excellent service
Excellent service from the very knowledgeable assistant. He guided us through the options most suitable to our requirements, assisting with various mattresses and pillows until we found the one for us. Nothing was too much trouble. 10/10
September 14, 2026
Unprompted review
Reply from Bensons For Beds - Plymouth748
Thank you so much for your feedback! We're thrilled to hear that our assistant provided excellent service and helped you find the perfect mattress and pillows for your needs. We strive to go above and beyond for our customers and we're delighted to receive a 10/10 from you. Thank you for choosing us.
Regards
The Plymouth Team
The staff in the Plymouth store we…
The staff in the Plymouth store we visited were extremely helpful. Rachel gave us a great quote and couldn't have been more helpful.
September 12, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your kind words, we strive to provide excellent customer service and are glad to hear that we were able to assist you with a great quote. We value your support and look forward to serving you again in the future!
Regards
Rachel and the Plymouth Team
Reply from Bensons For Beds - Plymouth748
Thank you for the amazing feedback! The Plymouth team is always striving to provide the best products and service to our customers. We truly appreciate your support.
Regards
Shaun and the Plymouth Team
Reply from Bensons For Beds - Plymouth748
Hi Julie,
Thank you for your review! 😊 We're delighted to hear that our salesperson was so helpful and that you're really pleased with your purchase. Providing friendly, knowledgeable service is always our goal, so it's wonderful to know we helped you find exactly what you were looking for. Thank you for choosing us, and we hope you enjoy your purchase for years to come,
Megan | Customer Care Specialist✨
Excellent staff
August 26, 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your kind words! Our team takes great pride in providing excellent service to our customers. We're glad we could make your experience with us a positive one.
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