Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... See more
Location
Switch locationUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very smooth trouble free experience from the sales person at the Rayleigh Weir Branch to the delivery a month later. Assembling of the Bed and Tallboy was very straight forward - no missing parts the... See more
Company replied
The young man who served us was excellent. He asked us what we were Looking for . And then patiently showed us the availability. We then choose out purchase arranged delivery paid the bill . And af... See more
Company replied
Great instore experience. The chap who dealt with me, Hamza, was really professional and seemed to go the extra mile. I was tested for mattress tension and shown at least 5 mattresses and different be... See more
Company replied
Company details
About Bensons For Beds - Rayleigh543
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, United Kingdom
- 1268776376
4.8
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service advisor in the…
The customer service advisor in the showroom, he was polite and knowledgeable.
May 31, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback. We're glad that our advisor was polite and knowledgeable. We value your custom and hope to see you again, Megan at Customer Care
Rayleigh
Vicky at Benson for bed Rayleigh was so helpful. We didn't quite know what we wanted. She talked us through every aspect made us try several types of mattress and then explained and tried out pillows.
Very happy with how our experience was
May 24, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that our team member was so helpful and informative during your visit. We appreciate you taking the time to share your positive experience with us. Thanks for your feedback, Megan at Customer Care
thankyou James
james looked after me very well selected good choices for me made choosing easy
May 23, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you had a positive experience and that we made your choice easier. Thank you for your kind feedback; we appreciate it. Take care, Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
Thank you for your review! We are thrilled to hear that Kaley provided excellent service and helped you choose the perfect bed. We pride ourselves on having knowledgeable and friendly staff to assist our valued customers. We hope you enjoy your new bed and look forward to serving you again in the future.
Bed delivery
We had to change our delivery several times without any problems.
Delivery was on time with great communication and the guys who delivered where very professional.
May 6, 2025
Unprompted review
Reply from Bensons For Beds - Rayleigh543
Thank you so much for your positive feedback! We are thrilled to hear that our team was able to accommodate your changing delivery schedule with ease and that you were satisfied with our on-time delivery and professional service. We appreciate your business and look forward to serving you again in the future.
I wanted to buy a single mattress.
I wanted to buy a single mattress.
When we arrived Hamza asked what we required and told us where they were situated and showed me various types.
Hamza was very helpful and not at all pushy which makes a change as if that happens I usually leave the store.
Well done Hamza, he made the visit very easy and helpful, and would recommend the store highly.
May 1, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your kind words! We're so glad Hamza provided you with exceptional service while shopping for a mattress. Customer satisfaction is our top priority and we're happy to hear you had a positive experience. We look forward to seeing you again soon!
Sleep well,
Team Bensons💜
Our salesman’s was very knowledgeable…
Our salesman’s was very knowledgeable and patient helped us chose the best mattress for us based on our needs rather than cost which is honest and in this day and age refreshing would highly recommend benson beds Rayleigh weir
March 25, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that our salesman was so helpful and knowledgeable! It's great to know that they helped you find the perfect mattress based on your needs. Thank you for recommending our store, Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
We appreciate your kind words! We're glad you found our staff helpful and the shop pleasant. Thank you for your review, Megan at Customer Care
All went well very staff helpful.
March 12, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback! We are so glad our helpful staff made your experience a success. Thank you for choosing us, Megan at Customer Care
New bed
Excellent service, young an was polite and efficient, I intended to buy an electric bed, but didn’t find it suitable, given that he may have been working on commission and that I was prepared to pay for an electric bed, he didn’t try to sell me a top of the range bed, in fact advised that Bensons own make base at half the price of another make would be just as good and I would only be paying for a colour choice. Highly delighted with the price and got extra 20% off, free quality mattress protector and care kit. And two hour delivery slot. It was quite pricy to have my old bed taken at £100 but they refunded after I found council will take it for £22 or charity will take it if in good condition.
March 1, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback! We're happy to hear that you found our service excellent and the team member polite and efficient. We're glad you were delighted with the price and the additional offers. Thank you for sharing your experience, Megan at Customer Care
I bought a mattress and Dunlopillo 2 Pillows
I bought a mattress and 2 Dunlopillo pillows.When I was laying on the bed testing the mattress I also tried a pillow. The pillow felt so comfortable .The mattress and pillows were delivered on 13.02 2025.I tried it for about 30 mins but it was too hard and thick to sleep on. I returned them both to the shop and was told that they could exchange pillows. She then said what we should have been told to do was to sit in them on a chair for a couple of days or bang them on our knees.We were not told this when we purchased them or we would not have bought them. She said the ones in the shop were already broken in .It is the first time that I have ever heard of braking in a pillow .
February 13, 2025
Unprompted review
Reply from Bensons For Beds - Rayleigh543
We appreciate your feedback. We're sorry the pillows were too firm and you weren't informed about the breaking-in process. We'll review our customer service to ensure everyone receives complete information in the future. Thank you for bringing this to our attention, Megan at Customer Care
An all round good experience
An all round good experience. Staff were good and a quick delivery arranged. Expecting delivery on the 25th. Looking forward to good nights sleep.
February 16, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you had a good experience with our staff and quick delivery arrangement. We appreciate your positive feedback and hope you enjoy restful nights, Megan at Customer Care
Polite and helpful staff
February 11, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your kind words! Our team is happy to provide helpful service, and we look forward to assisting you again soon. Take care, Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
We're so glad to hear that we were helpful and friendly! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
From start to finish the service from…
From start to finish the service from benson very excellent, very happy.
January 27, 2025
Reply from Bensons For Beds - Rayleigh543
We are happy to hear that you had an excellent experience. Thank you for sharing your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
Lovely young lady called Kayleigh
Lovely young lady called Kayleigh , helpful , polite and full of knowledge
January 15, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you found our team member to be so helpful and knowledgeable. We appreciate you taking the time to share your positive experience.
Take care,
Megan at Customer Care
Very knowledgeable good servicestaff who were also…
Very knowledgeable staff who were also very helpful
January 9, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your feedback! Our team is glad that our knowledge and assistance met your needs. Thank you for sharing your experience, Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
We appreciate that you found our staff knowledgeable and felt no pressure. Thank you for your positive feedback; it means a lot to us!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
We appreciate your kind words! Our team is proud to provide knowledgeable service, and we are glad you had a great experience.
Take care,
Megan at Customer Care
I saw manager Vicky on my first visit…
I saw manager Vicky on my first visit extremely helpful and knowledgeable. She was not there when we went back to purchase but the rest of team stepped up to help
January 3, 2025
Unprompted review
Reply from Bensons For Beds - Rayleigh543
We're glad you found your initial interaction helpful, and appreciate that the team assisted you in your purchase. Thank you for your feedback, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.