Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... See more
Location
Switch locationUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
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See what reviewers are saying
Very smooth trouble free experience from the sales person at the Rayleigh Weir Branch to the delivery a month later. Assembling of the Bed and Tallboy was very straight forward - no missing parts the... See more
Company replied
The young man who served us was excellent. He asked us what we were Looking for . And then patiently showed us the availability. We then choose out purchase arranged delivery paid the bill . And af... See more
Company replied
Great instore experience. The chap who dealt with me, Hamza, was really professional and seemed to go the extra mile. I was tested for mattress tension and shown at least 5 mattresses and different be... See more
Company replied
Company details
About Bensons For Beds - Rayleigh543
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, United Kingdom
- 1268776376
4.8
Excellent
295 reviews
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Tip top service
Tip top service, expert advice on divan beds for my Dad. No pressure to buy, just good advice and clearly explained options. Can’t rate Bensons Rayleigh highly enough!
November 13, 2025
Unprompted review
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you received expert advice and clearly explained options for your Dad's divan bed. We appreciate your high rating of our Rayleigh store!
Looking forward to welcoming you back soon,
Megan at Customer Care
Bensons Great Company To Deal With.
We had a really goof experience with Bensons and there salesman was excellent. We had to change our mattress as it was proving to soft. They were really happy to assist us with a firm mattress to suit our needs.
October 14, 2025
Reply from Bensons For Beds - Rayleigh543
We’re so pleased to hear our team made everything easy and stress-free. It’s great that the salesman helped you find the perfect mattress and assisted with the exchange to ensure your comfort. We love making sure our customers are happy with their choice!
Thank you for your positive review Colin – Lauryn at Customer Care 💜
The salesperson was very helpful sorry…
The salesperson was very helpful sorry forgotten his name and we found a perfect bed!
November 4, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback! We’re delighted to hear the salesperson was so helpful and guided you to the perfect bed. That’s exactly the experience we aim to provide!
Thank you for your positive review Lynne– Lauryn at Customer Care 💜
Salesman was very helpful knew what he…
Salesman was very helpful knew what he was talking about and didn't hurry us in making a decision about what mattress to purchase
October 19, 2025
Reply from Bensons For Beds - Rayleigh543
We're glad you enjoyed your experience. It's great to know the salesperson was helpful and patient while you chose a mattress.
We hope to welcome you back soon!
Megan at Customer Care
The staff are really helpful and I…
The staff are really helpful and I would definitely recommend them to everyone the mattress was so comfortable and we are very happy with bensons
Thank you
October 16, 2025
Reply from Bensons For Beds - Rayleigh543
Thanks so much for your lovely review! We're thrilled to hear you're happy with your mattress and the service you received. It's great to know you'd recommend us — sleep well and enjoy your new bed! Megan at Customer Care🛏️😊
The staff were helpfull proffesional…
The staff were helpfull proffesional and informative.
October 16, 2025
Reply from Bensons For Beds - Rayleigh543
Thanks for the great feedback! We're so pleased to hear our team was helpful, professional, and informative—just what we aim for every time, Megan at Customer Care😊🛏️
Very helpful and friendly staff
September 29, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your kind words! We’re glad our team was helpful and friendly.
Best Wishes,
Megan
Bensons for Beds Customer Care
The Lady called Helen
The Lady called Helen, was very helpful, explaining the different types of Mattress that they have, and letting us take the time to choose and try out which one that would suit our needs
September 16, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate you taking the time to share your feedback. We're glad to hear that our team member was helpful in guiding you through our mattress selection to find the perfect fit for your needs.
Thank you,
Lauryn at Customer Care.
Demi the shop assistant was fantastic
Demi the shop assistant was fantastic. Really knew the products but also added a “human” element with little stories of her own life and experiences.
August 29, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that our team member's product knowledge and personal touch enhanced your experience. We appreciate you taking the time to share your positive feedback Megan at Customer Care
Helpful friendly staff.
Helpful friendly staff.
Good advice.
Good value.
Swift delivery.
Great delivery service.
August 24, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that our helpful and friendly staff provided you with good advice and service, alongside swift delivery and great value!
Take care, Megan at Customer Care
Happy with outcome .
We chose a bed/ mattress but made a mistake with the mattress. It was to hard , it cost me a extra £170 but I was able to change the mattress which was good considering it was our error. Delivery men friendly and efficient, happy with the outcome .
August 25, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your feedback and are glad we could help you exchange the mattress, even though it was your error. We're also happy to hear that you found our delivery team friendly and efficient.
Take care,
Megan at Customer care
Very helpful friendly and helpful with and…
Very friendly and helpful with and advice on the product we were looking at without pressure to buy .
August 28, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback! We're happy to hear that you found our team friendly and helpful, and that you felt no pressure during your visit. Take care, Megan at Customer care
Good selection of beds to choose from
Good selection of beds to choose from, staff really friendly and knowledgeable.
July 15, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for the great review! We pride ourselves on offering a wide selection of beds and having a friendly and knowledgeable staff. It means a lot to know we are living up to our standards. We appreciate your business and hope to see you again, Megan at Customer Care
Helpful and knowledgable staff
Helpful and knowledgable staff, reasonable delivery time but delivery and recycle cost are high. Mattress due to be delivered next week. Hopefully, all goes well or it will warrant another review!!
July 12, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your review! We are happy to hear that our staff was helpful and knowledgeable, and we apologise that you feel our delivery and recycle costs are high. We will make sure your mattress is delivered on time next week and we hope it meets your expectations. Thank you for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
Thank you for your kind review! We are so glad our assistant was able to provide knowledgeable and helpful service. We strive to provide the best experience for our customers. Thank you for choosing us, Megan at Customer Care
Great instore experience
Great instore experience. The chap who dealt with me, Hamza, was really professional and seemed to go the extra mile. I was tested for mattress tension and shown at least 5 mattresses and different beds. Probably spent about an hour there and am really satisfied that I have the best one for me. I have arthritic neck and spine and felt that was considered during the purchase. Not delivered yet so can't comment on that but very positive experience so far.
July 4, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your kind words! We are so happy to hear that Hamza provided exceptional service and helped you find the perfect mattress for your needs. We strive to go above and beyond for our customers and we can't wait for you to try out your new mattress. Thank you for choosing us, Megan at Customer Care
Store clean well laid out.staff very…
Store clean well laid out.staff very polite and friendly.very informative on the bed and other things that I was purchasing.
June 15, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy you found our store clean and well-organized. It's great to hear that our staff was polite, friendly, and informative during your purchase!
Take care, Megan at Customer Care
Good products, knowledgeable staff
(On behalf of my uncle who doesn't do the internet). Was well looked after by James who was extremely helpful and very knowledgeable about the products. Explained what I needed and came away very satisfied wirh the buying experience
June 10, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate you sharing your uncle's positive experience with us Davina. It's great to hear that he felt well-supported and informed during his purchase. We're glad he was satisfied with the assistance provided, Megan at Customer Care
Excellent service
May 31, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your 5 star review Susan. We hope you love your new order, Megan at Customer Care
great customer service and good designs
Great customer service and a good knowledge of products, that they had in store and on line, was not over barring on you to buy there and then, so made looking more relaxing and unrushed, from initial testing of mattresses, the one we picked was best for my back, until it arrives and I can try it out over a few weeks, it is at this time unfeasible to give a definitive answer, as to whether it is good or not, every step of purchasing was made easy and relaxing by the staff member
May 31, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your review Mr Nichols! We're happy to hear that you experienced great customer service and product knowledge in a relaxed environment. We hope your new mattress provides the back support you need. We appreciate your feedback, Megan at Customer Care
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