From the first time we went to the showroom we received immaculate service, right through to delivery day. The store manager was incredibly knowledgeable and helped us decide what was best for us. The... See more
Company replied
Location
Switch locationUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
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See what reviewers are saying
We had a really good experience at Benson's for bed, the salesman was very helpful he did not pressurise us even though we spent such a long time in the shop trying every bed! Hopefully we have chosen... See more
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Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... See more
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Great instore experience. The chap who dealt with me, Hamza, was really professional and seemed to go the extra mile. I was tested for mattress tension and shown at least 5 mattresses and different be... See more
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Company details
About Bensons For Beds - Rayleigh543
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, United Kingdom
- 1268776376
4.8
Excellent
309 reviews
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Delivery on time two guys very polite…
Delivery on time two guys very polite and helpful one problem was the bed was marked by the dispatch department on the front edge was a bit grubby the del guy did take a picture and said I would be hearing from the co but not as yet
April 26, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback. 😊 We’re glad the delivery was on time and that our team were polite and helpful. We’re sorry to hear about the mark on the bed—thank you for your patience, we have contacted you today to get this resolved,
Megan | Customer Care Specialist
Great advise from Vicky at the Rayleigh…
Great advise from Vicky at the Rayleigh store, helped me select the right mattress and bed, kept updated with my order and good communication throughout, 2 man delivery was prompt and friendly. Really good service all round d
April 26, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you! 😊 We’re delighted Vicky and the Rayleigh team helped you find the perfect bed, kept you well informed, and that delivery was prompt and friendly. Great service all round—enjoy your new bed,
Megan | Customer Care Specialist✨
Very informative sales lady
April 20, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback! We’re pleased you found our sales advisor informative.
Your satisfaction means the world to us,
Megan | Customer Care Specialist✨
Excellent Service
Attentive shop assistant, indicative timescales met, turned up on time.
April 16, 2026
Reply from Bensons For Beds - Rayleigh543
Thanks for choosing us—delighted everything went smoothly!
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Delivery Charge
I cannot comment on the product as we have not taken delivery. However, I can say the reason for 3 stars is because of the delivery charge. Firstly we were not told, secondly £69, when we spent well in excess of £2000……really!!!!!
March 30, 2026
Reply from Bensons For Beds - Rayleigh543
We appreciate you bringing the delivery charge to our attention. We will review our communication process regarding delivery fees to ensure clarity for our customers. Thank you for your feedback.
Great customer services
Great customer services , both in the shop and during delivery of our new bed.
March 23, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for the great feedback! 😊 We’re delighted to hear you received excellent customer service both in store and from our delivery team. Enjoy your new bed,
Megan | Customer Care Specialist✨
Shopping staff were wonderful but…
Shopping staff were wonderful but delivery spoilt shopping experience
March 20, 2026
Unprompted review
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback. We’re sorry to hear that the delivery experience impacted what was otherwise a positive in‑store visit. We’ve requested your order details via this review so we can look into this further and follow up with you directly,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback — we’re so pleased to hear you found us easy to deal with.
Megan at Customer Care
Great quality,fantastic service, always happy to help with a wealth of knowledge
Fantastic company fantastic service from James at the Rayleigh branch Essex
February 25, 2026
Reply from Bensons For Beds - Rayleigh543
Ian Chittock,
We're happy to hear that you had a fantastic experience. We appreciate you taking the time to leave us this great feedback.
Team Bensons
Another mattress bought from here
Another mattress bought from here. Excellent staff. Guidance and supportive throughout. Delivery well above and beyond. 5*****
February 23, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for your 5 stars Mr Jones. So glad to hear you’ve returned for another mattress. Delighted the staff were excellent, supportive throughout, and that delivery went above and beyond. Truly appreciate the 5 stars,
Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
Thank you! We’re so pleased to hear you’re really happy with the service from Bensons Beds. We truly appreciate your feedback,
Megan at Customer Care
When we went to the store the salesman…
When we went to the store the salesman greeted us then left us to look on our own. When we were ready to choose he gave us loads of advice. After purchase Benson's kept us updated all the time,the delivery was on time with a phone call half an hour before arriving,when they arrived they were polite respectful took shoes off delivered to room of our choice and took the packaging away.
February 21, 2026
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you were greeted well and received helpful advice when choosing your purchase. It's great to know you were kept updated and that the delivery was on time and respectful. We appreciate your positive feedback regarding the delivery service.
Stewart - Team Bensons
Penelope ottoman bed
Popped into the Rayleigh store having previously researched online as to the bed I wanted. The young man in the shop was very helpful, no pressurised selling. I later on had a query that I contacted the shop about and my mind was put at rest. The bed arrived on time, very polite and helpful staff from start to finish an overall good experience although can’t say the same for putting the bed together 🥴 as my other half opted to do this with my help but we got there in the end.
February 16, 2026
Unprompted review
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that the team member in our Rayleigh store was helpful and that your query was resolved. We appreciate your feedback on the delivery and assembly. Thank you for sharing your positive experience!
Reply from Bensons For Beds - Rayleigh543
Thank you for your positive feedback regarding our great reliable service.
Reply from Bensons For Beds - Rayleigh543
We're happy to hear our team explained everything clearly and was knowledgeable. Thank you for your positive feedback; we appreciate it,
Megan at Customer Care
Friendly helpful staff
February 8, 2026
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback! We are so glad you found the staff friendly and helpful.
Good experience from start to finish.
February 5, 2026
Reply from Bensons For Beds - Rayleigh543
We're glad you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it.
Fantastic service and helped out pick…
Fantastic service and helped out pick out the mattress that suited our needs.
Vicky the manager at the Rayleigh branch was very helpful, gave us all the information we needed and excellent customer service.
Highly recommend.
January 17, 2026
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you received fantastic service and that our team helped you choose the perfect mattress! We appreciate your recommendation and positive feedback regarding the excellent customer service you experienced.
Excellent customer service
Excellent customer service, Jaymin was fantastic. Helpful, knowledgeable and polite. Was not pushy or over baring but there when we needed advice/help,
Explained everything clearly. Shop was clean/tidy and welcoming
January 20, 2026
Reply from Bensons For Beds - Rayleigh543
We're so happy to hear that you received excellent customer service! It's great to know that our team member was helpful, knowledgeable, and polite, providing clear explanations without being pushy. We appreciate your feedback!
Great service
January 16, 2026
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback! Thank you.
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