Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... See more
Location
Switch locationUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very smooth trouble free experience from the sales person at the Rayleigh Weir Branch to the delivery a month later. Assembling of the Bed and Tallboy was very straight forward - no missing parts the... See more
Company replied
The young man who served us was excellent. He asked us what we were Looking for . And then patiently showed us the availability. We then choose out purchase arranged delivery paid the bill . And af... See more
Company replied
Great instore experience. The chap who dealt with me, Hamza, was really professional and seemed to go the extra mile. I was tested for mattress tension and shown at least 5 mattresses and different be... See more
Company replied
Company details
About Bensons For Beds - Rayleigh543
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, United Kingdom
- 1268776376
4.8
Excellent
294 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very smooth and pain free experience…
Very smooth and pain free experience from initial sale to the delivery. Very happy with service and bed.
May 14, 2026
Reply from Bensons For Beds - Rayleigh543
We're so glad to hear your experience was smooth and pain-free, from sale to delivery! We appreciate your kind words.
Team Bensons - Jess
Reply from Bensons For Beds - Rayleigh543
Thanks! We're glad you enjoyed your bed.
Team Bensons - Jess
We were allowed to get on and look…
We were allowed to get on and look around From time to time Vicky the sales person would chat with us about our thoughts on those which we had tried and made recommendations for us to consider. There was no pressure but lots of helpful advice.
First class service
May 12, 2026
Reply from Bensons For Beds - Rayleigh543
That’s wonderful to hear! 😊 Vicky sounds fantastic—helpful, thoughtful, and never pushy. Thanks so much for sharing your experience and for the first-class feedback✨
The representative at the shope both…
The representative at the shop both ladies there where very helpful unfortunately can't remember the lady that dealt with me but very knowledgeable and understanding .
May 9, 2026
Reply from Bensons For Beds - Rayleigh543
That’s lovely to hear 😊 We’re so glad the team made you feel supported and well looked after—thanks so much for the kind feedback 👏✨
Friendly helpful delivery staff and…
Friendly helpful delivery staff and excellent communication
May 8, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for your kind feedback! We’re delighted to hear our delivery team were helpful and that communication was excellent 😊
Vikki was happy to spend the time with…
Vikki was happy to spend the time with us on several visits discussing our requirements and options, checking that we could get both the bed base and matress in through the tight gap into the room. Was totally respect of our needs and wishes. Far more helpful and constructive than staff from any of your competitors. And helped us get best value for our money. Nobody could have been anymore helpful than Vikki was, she is a real credit to you business.
May 6, 2026
Reply from Bensons For Beds - Rayleigh543
We appreciate you taking the time to share your positive experience. We're so glad to hear that you received such helpful and respectful assistance while choosing the perfect bed. It's great to know our team member went above and beyond to meet your needs!
Team Bensons
Looking for a replacement mattress.
We were looking for a replacement for our Sealy mattress which has been really comfortable for many years.
Bensons had by far the most choice of Sealy beds to choose from. Vicky was very helpful and knowledgeable and made choosing the perfect mattress very easy . We would have no hesitation in recommending this store .
May 4, 2026
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you found a great selection of Sealy mattresses! It's wonderful that our team member's knowledge made choosing the perfect mattress easy. Thank you for your recommendation!
Team Bensons
Jay was amazing so knowledgeable
Jay was amazing so knowledgeable. Happy with the customer service best out of all the shops I visited. Excited to get my new mattress and accessories. Would recommend Jay to my friends exceptional man .
May 4, 2026
Reply from Bensons For Beds - Rayleigh543
We appreciate your fantastic feedback! We're so pleased that you found our team member knowledgeable and that you were happy with the service provided. We're excited for you to get your new mattress!
Team Bensons
Great Beds
Delivery on time. Andy and James were fabulous putting beds in the rooms. Constantly kept up to date with delivery schedule.
May 2, 2026
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that your delivery was on time and the team was fabulous setting up the beds. We appreciate you acknowledging the delivery updates.
Team Bensons
Very helpful staff in the shop
Very helpful staff in the shop, good service. Re delivery again good service, polite fellas, on time. Delivered and removed furniture would use again
April 21, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for your lovely feedback! We’re delighted to hear our shop staff were helpful and knowledgeable, and that delivery went smoothly with our polite team arriving on time and taking care of removal too. We really appreciate your recommendation and look forward to helping you again!
Delivery on time two guys very polite…
Delivery on time two guys very polite and helpful one problem was the bed was marked by the dispatch department on the front edge was a bit grubby the del guy did take a picture and said I would be hearing from the co but not as yet
April 26, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback. 😊 We’re glad the delivery was on time and that our team were polite and helpful. We’re sorry to hear about the mark on the bed—thank you for your patience, we have contacted you today to get this resolved,
Megan | Customer Care Specialist
Great advise from Vicky at the Rayleigh…
Great advise from Vicky at the Rayleigh store, helped me select the right mattress and bed, kept updated with my order and good communication throughout, 2 man delivery was prompt and friendly. Really good service all round d
April 26, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you! 😊 We’re delighted Vicky and the Rayleigh team helped you find the perfect bed, kept you well informed, and that delivery was prompt and friendly. Great service all round—enjoy your new bed,
Megan | Customer Care Specialist✨
Very informative sales lady
April 20, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback! We’re pleased you found our sales advisor informative.
Your satisfaction means the world to us,
Megan | Customer Care Specialist✨
Excellent Service
Attentive shop assistant, indicative timescales met, turned up on time.
April 16, 2026
Reply from Bensons For Beds - Rayleigh543
Thanks for choosing us—delighted everything went smoothly!
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Delivery Charge
I cannot comment on the product as we have not taken delivery. However, I can say the reason for 3 stars is because of the delivery charge. Firstly we were not told, secondly £69, when we spent well in excess of £2000……really!!!!!
March 30, 2026
Reply from Bensons For Beds - Rayleigh543
We appreciate you bringing the delivery charge to our attention. We will review our communication process regarding delivery fees to ensure clarity for our customers. Thank you for your feedback.
Great customer services
Great customer services , both in the shop and during delivery of our new bed.
March 23, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for the great feedback! 😊 We’re delighted to hear you received excellent customer service both in store and from our delivery team. Enjoy your new bed,
Megan | Customer Care Specialist✨
Shopping staff were wonderful but…
Shopping staff were wonderful but delivery spoilt shopping experience
March 20, 2026
Unprompted review
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback. We’re sorry to hear that the delivery experience impacted what was otherwise a positive in‑store visit. We’ve requested your order details via this review so we can look into this further and follow up with you directly,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback — we’re so pleased to hear you found us easy to deal with.
Megan at Customer Care
Great quality,fantastic service, always happy to help with a wealth of knowledge
Fantastic company fantastic service from James at the Rayleigh branch Essex
February 25, 2026
Reply from Bensons For Beds - Rayleigh543
Ian Chittock,
We're happy to hear that you had a fantastic experience. We appreciate you taking the time to leave us this great feedback.
Team Bensons
Another mattress bought from here
Another mattress bought from here. Excellent staff. Guidance and supportive throughout. Delivery well above and beyond. 5*****
February 23, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for your 5 stars Mr Jones. So glad to hear you’ve returned for another mattress. Delighted the staff were excellent, supportive throughout, and that delivery went above and beyond. Truly appreciate the 5 stars,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.