Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after... See more
Location
Switch locationUnit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
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The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... See more
Company replied
lovely time in store with someone patiently assisting us for around an hour. all items ordered arrived in perfect condition. pillows were very well presented. delivery drivers were lovely and took the... See more
Company replied
John had a good telephone manner & sounded friendly and efficient .The delivery was right in the middle of the predicted time slot & we were called 30 mins before arrival . The two worked well as a te... See more
Company replied
Company details
About Bensons For Beds - Reading388
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, United Kingdom
- 1189337973
4.7
Excellent
296 reviews
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Efficient and quick purchase
Very attentive and friendly sales assistant, who knew her stuff.
October 4, 2025
Reply from Bensons For Beds - Reading388
Thank you for your feedback! We're glad our sales assistant was attentive, friendly, and knowledgeable.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Reading388
We appreciate your kind words! We are glad that you are happy with our product and customer service. Thanks for your support!
Take care,
Megan at Customer Care
Very good customer service was a very…
Very good customer service was a very smooth service
October 1, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We appreciate you sharing your positive experience, Iris! We are so glad to hear our customer service provided a smooth experience for you.
Thank you,
Lauryn at Customer Care
Great customer service
Great customer service and support from in store visit to final delivery.
September 15, 2025
Reply from Bensons For Beds - Reading388
We appreciate you sharing your positive experience! We're so glad to hear that you received great support from our team from start to finish.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Reading388
We appreciate you mentioning our attentive and knowledgeable service and our great prices. We're so glad you had a positive experience!
Thank you,
Lauryn at Customer Care.
Store Manager Muhammad provided…
Store Manager Muhammad provided excellent service and will highly recommend to friends and family.
September 3, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We are so glad to hear about the wonderful service you received! Thank you for your recommendation; we truly appreciate you sharing your positive experience.
Take care,
Megan at Customer Care
Bought a single bed from Brnsons for…
Bought a single bed from Brnsons for Beds (Rose Kiln lane ) Reading.
What a brilliant experience. Mr. Afzal was a thorough professional, extremely helpful in our purchase. Exceptionally good at his job and made our visit and choice at ease. Definitely recommend it to everyone.
September 2, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're happy to hear about the brilliant experience you had at our Reading store. We appreciate your positive feedback regarding the professional support you received during your bed purchase. It's great to know you felt at ease with your purchase with us, Megan at Customer Care
Raman was most helpful and we were very…
Raman was most helpful and we were very impressed with the experience. We now await our new bed. Thank you
August 19, 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that you found our service helpful and impressive. Thank you for sharing your positive experience, and we hope you enjoy your new bed! Thank you, Megan at Customer care
absolutely scammers commen
I have always gone to this company to get a bed and I knew this would be the last purchase of me buying a bed. I had all the care fabric done. I had the waterproof sheet that came with it and the mattress was for my Nan and she had an accident in bed number one and now the mattress is not fitting correctly. I contacted them, a gentleman came out, very nice, and he said, oh yeah no I’ll write a good report and I’ve now found out. They pay them more to do a bad review and now my poor Nan has a bed over 5000 pounds under six months old and they won’t do anything. Stay away from this company and if they don’t replace the mattress, then we said we would go to civil court and now they are just ignoring me. They got my order wrong and they sent the wrong size of bed. They didn’t send the bottom of the bed. They didn’t even turn up on the delivery day and the workmen were so rude, so rude. Stay away from this company. I would rather have paid more for the mattress for the aftercare as I got told the treatment that was put on the mattress would give us the guarantee if anything was spilled on the mattress and now they are backtracking, so save the hassle and pay a little bit more and go somewhere else. I will never ever go back to this company, it’s such a shame. I am gonna take this further and they kept breaking their half of the contract that I signed for. They were trying to tell me that I owed more. I didn’t pay for delivery. I didn’t pay for taking the old bed away, which I did, so stay away from these cowboys completely. I just feel sorry for my Nan who paid 5000 and it’s under six months old.
March 11, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We regret to hear about the issues with your recent bed purchase for your Nan. We apologise the inconveniences caused and have since contacted you to discuss the outcome further with you.
Thank you,
Megan at Bensons for Beds Care Team.
Reply from Bensons For Beds - Reading388
Thank you for the kind words! We're thrilled to hear you had a great experience with our first-class service. Your satisfaction is what drives us to keep delivering top-notch experiences. Thank you for choosing us!
Reply from Bensons For Beds - Reading388
Thank you for your kind words! We are thrilled to hear that you had a wonderful experience at our showroom. Providing exceptional service is our top priority and we look forward to seeing you again soon, Megan at Customer Care
Reply from Bensons For Beds - Reading388
Thank you so much for the kind words! We are thrilled to hear that you had a great experience in our Reading store and that our delivery was efficient. We strive to provide top-notch service to our customers. We hope to see you again soon, Megan at Customer Care
Excellent service provided by Muhammad
Excellent service provided by Muhammad, so far happy with my purchase, delivery guys did great job 👍
July 10, 2025
Reply from Bensons For Beds - Reading388
Thank you for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our delivery team did a great job. We aim to provide excellent service to all our customers and we are glad we met your expectations. Thank you for choosing us! Megan at Customer Care
I am very very happy with all team…
I am very very happy with all team members. Thank you.
July 8, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're thrilled to hear that our team members have made your experience with us a positive one! Thank you for your support and we look forward to seeing you again in the future, Megan at Customer Care
The staff was really helpful to deliver…
The staff was really helpful to deliver the need of the customer request
July 6, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We are thrilled to hear that our staff went above and beyond to meet your needs. Providing exceptional service is our top priority. Thank you for choosing us, Megan at Customer Care
Great guys good experience thank you to Sami in Reading
June 29, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team, especially with Sami in Reading. We pride ourselves on providing top-notch service to our customers, and we're happy to hear that it didn't go unnoticed. Thank you for choosing us! Take care, Megan at Customer Care
Bedtime reading
Knowledgeable helpful sales manager . Put us through the test as to most suitable mattresses, then showed us several. Allowed us time then to wander around the store before making any decision. We came back to one of his original suggestions. Offered us some additions and discounts- polite helpful not overbearing or putting pressure on us
June 11, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're happy to hear that the sales manager was helpful and knowledgeable. We appreciate that they guided you to the most suitable mattresses and gave you time to decide. Thank you for sharing your positive experience with us, Megan at Customer Care
Rita the Sales lady at Reading branch…
Rita the Sales lady at Reading branch was excellent
Good marketing skills
Lovely discounts
June 6, 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that you had an excellent experience at our Reading branch. We appreciate your positive feedback regarding the sales lady and the discounts. Take care, Megan at Customer Care
Reply from Bensons For Beds - Reading388
We are pleased to hear that Rita took care of you when you visited our Reading store. We appreciate your kind words Shana and will certainly ensure this is passed along to store. Take care, Megan at Customer Care
Simply good service
In May 2025, I bought a mattress from the Bensons at Reading Link Retail Park, having bought beds from there a few years ago. The same store manager - Mohammad - has been there for years. To me, he exemplifies a good salesman - highly informative without being pushy in any way. Recommended.
May 31, 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that you had a positive experience at our Reading Link Retail Park store. It's great to know that you found our team member helpful and informative. Thank you for recommending us, Megan at Customer care
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