Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after... See more
Location
Switch locationUnit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
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The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... See more
Company replied
lovely time in store with someone patiently assisting us for around an hour. all items ordered arrived in perfect condition. pillows were very well presented. delivery drivers were lovely and took the... See more
Company replied
John had a good telephone manner & sounded friendly and efficient .The delivery was right in the middle of the predicted time slot & we were called 30 mins before arrival . The two worked well as a te... See more
Company replied
Company details
About Bensons For Beds - Reading388
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, United Kingdom
- 1189337973
4.7
Excellent
296 reviews
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Your staff who service us was very…
Your staff who service us was very friendly, and explain everything clearly .
June 2, 2025
Reply from Bensons For Beds - Reading388
We appreciate your feedback! We are so happy to hear that our staff was friendly and thorough in their explanations. Thanks for sharing, Megan at Customer Care
Reply from Bensons For Beds - Reading388
We appreciate you sharing your experience! It's great to know our staff was helpful, patient, and knowledgeable. Thank you, Megan at Customer care
Thank you Reading (Rose Kiln Lane Store) Bensons For Beds
We were in need of a particular mattress but also needed a really quick delivery, due to an imminent operation. Mohammad and Rita went above and beyond to identify which mattress would be suitable and also persevering with identifying the quickest delivery possible. They gave outstanding Customer Service and I would 100% use that store again. Thank you both for your empathy and patience!
May 31, 2025
Reply from Bensons For Beds - Reading388
We're so glad we could help you find the right mattress and arrange quick delivery during a challenging time. Thank you for choosing us, Megan at Customer Care
Mattress and sofa bed purchases
We chose the mattress we wished to purchase and were very impressed with Rita who took our order. She was very knowledgeable about the products in-store explaining options available e.g. care plans, guarantee, promotions and delivery. We also looked at a sofa/bed, with Rita, returning 2 days later to place an order. The orders were linked so that delivery will be on the same day. All in all a very good experience and excellent service.
May 24, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're glad you enjoyed your experience and found our team member helpful. It's great to hear that the information about options like care plans and delivery was useful. Thank you for sharing your positive feedback, Megan at Customer care
Excellent lady called Rita who gave us…
Excellent lady called Rita who gave us advice and was really knowledgeable when it came to choosing a mattress. She made the whole process of buying a bed frame and mattress very easy.
May 27, 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that you had such a positive experience with us Mrs Birch. It's great to know that our team member's expertise made buying a bed frame and mattress easy for you. Thank you for your feedback, Megan at Customer care
Our initial order was for 2 beds
Our initial order was for 2 beds. One did not fit up our staircase despite the delivery drivers trying every way they could. We returned to the store to talk about a Replacement and the staff could not be more helpful. They found a bed that had the required measurements and it is on track for delivery soon. Thank you
May 19, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We appreciate you taking the time to share your experience. We're glad our team could assist with the replacement after the initial delivery challenge. We are happy to hear that the new bed is on its way and we hope you love it as much as we do! Take care, Megan at Customer Care
I visited the Bensons a couple of days…
I visited the Bensons Reading link a couple of days ago and was very impressed. The customer assistant (Sami) was helpful and provided me with all the information I needed. I felt welcome and would definitely recommend for others to visit the store.
May 20, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're delighted you were impressed with your visit to our Reading location. It's great to hear that our customer assistant was helpful and provided you with the information you needed. We appreciate your recommendation, Megan at Customer Care
I think what made this a 5 star was Ambika
I think what made this a 5 star experience was Ambika in the Reading (Rose Kiln) store. She was very patient as we tried so many mattresses and very knowledgeable. In the end the mattress we chosen wasn't quite right and so using the 40 Night Guarantee we went back and Ambika helped us again and there was no fuss or concern and helped us through the process. This was an easy and pleasant experience.
May 11, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're glad you enjoyed your experience. It's great to hear that our team member was so helpful during your mattress selection and the 40 Night Guarantee process. Thank you for sharing your positive feedback, Megan at Customer Care
Excellent sales assistant
Muhammed ,the sales assistant , was very helpful. His understanding of the how some people suffer with pain was reassuring and because of his knowledge of the mattresses he sells he was able to advise us . It was much very much appreciated.
May 20, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're happy to hear that the sales assistant was so helpful! It's great to know that their expertise and understanding were valuable in advising you. We appreciate your feedback, Megan at Customer Care
Sami was our sales rep.
May 14, 2025
Reply from Bensons For Beds - Reading388
Thank you for your kind words! Sami is a dedicated sales rep who goes above and beyond to meet our customers' needs. We're lucky to have her on our team.
Good Product and great customer service
Good Product and great customer service
May 17, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
Thank you for your kind words! We're thrilled to hear that you love our product and received excellent customer service. We appreciate your support and hope to continue providing top-notch products and service.
Great experience
Great experience
A very polite ,helpful and friendly salesman.
Sami the salesman was a pleasure to deal with and I would certainly recommend him to anyone wishing to buy a bed from this store
May 16, 2025
Reply from Bensons For Beds - Reading388
We're thrilled to hear that you had a great experience at our store! Our team takes pride in providing excellent customer service and we're glad to hear that Sami was able to assist you with your purchase. Thank you for recommending us!
Excellent efficient service from…
Excellent efficient service from Muhammad store manager at reading link store very good price and speedy delivery date
May 13, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We are thrilled to hear about your positive experience with our store manager, Muhammad! Providing great service and competitive prices is always our top priority. Thank you for choosing our store! 🎉 #CustomerSatisfaction #SpeedyDelivery #HappyCustomers
Rita was very helpful and informative…
Rita was very helpful and informative in helping me choose my new bed.
May 12, 2025
Reply from Bensons For Beds - Reading388
Thank you so much for your kind words, we're thrilled to hear that Rita was able to provide exceptional service and guidance during your bed selection process. Your satisfaction is our top priority, and we're grateful for your support!
Rita done well job 👍👍
May 10, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
Thank you so much for your positive review! We are thrilled to hear that Rita provided exceptional service. We will be sure to pass along your kind words to her. We strive to provide the best experience for our customers and we are glad to hear we succeeded in your case. Thank you for choosing our business! 👏🏼😊
Great customer service
Great customer service during our visit, very good attention to detail and made our visit a pleasant experience. We found exactly what we were looking for and got a great deal that we couldn’t refuse. Thank you very much! Highly recommended!
May 3, 2025
Reply from Bensons For Beds - Reading388
Thank you for your kind words about our customer service! We're thrilled to hear that we made your visit a pleasant and successful experience. We appreciate your recommendation and look forward to helping you again in the future!
It was a great experience
It was a great experience. To been in the Benson bed reading. Store manager Muhammad wasvery nice and helpful. And customer service was great. Rita was a very nice lady to help.me to find my suitable mattress. Thank you very much. I really recommend this place
April 26, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
Thank you for your wonderful review! We are thrilled to hear that you had a great experience at our store. Our team takes pride in providing excellent customer service, and we are so happy that our store manager Muhammad and Rita were able to assist you in finding the perfect mattress. Thank you for recommending us, and we look forward to seeing you again! Sweet dreams in your new Benson bed. 😊
My new mattress
Pleased with the speed of the delivery time and the discounts available.
What I didn't like, was the hard sell that I kept requesting was halted. If I wasn't in the mood to buy the product I was getting the discount I'd expected for a bank holiday I'd have walked straight out. But it was a headache enducing experience, not a pleasant one. She knew her stock and in fairness did recommend the one I was interested in from online.
April 22, 2025
Reply from Bensons For Beds - Reading388
Thank you for your feedback! We are thrilled to hear that you were pleased with our speedy delivery and available discounts. We truly apologise for any inconvenience caused by our sales strategy and will certainly take your comments into consideration for future interactions. We appreciate your business and hope to see you again soon! Sleep well, Team Bensons💜
Excellent Customer service
We have purchased 4 x different mattresses and 2 x bed frames for our house move and Afzaal from Rose Kiln Lane, Reading branch made the shopping process a breeze by explaining the pros and cons of all items in detail. We were provided recommendations which really suited to our needs and helped us finalising on both mattresses and bed types which generally means getting into a rabbit hole due to the amount of options available. Still waiting for the items to be delivered and will update the review accordingly but service received so far has been worth a mention.
April 7, 2025
Reply from Bensons For Beds - Reading388
Thank you for taking the time to leave such a positive review! Our team at Rose Kiln Lane, Reading is dedicated to providing exceptional customer service and we're so glad to hear that Afzaal was able to guide you through your mattress and bed frame selections. We look forward to delivering your items and providing continued great service. Thank you for choosing us for your house move needs!
My experience with benson beds was…
My experience with benson beds was really good and I would recommend them
April 7, 2025
Unprompted review
Reply from Bensons For Beds - Reading388
Thank you so much for your glowing review! We are thrilled to hear that you had a good experience with us and that you would recommend us to others. Our team at Benson Beds takes pride in providing our customers with the best quality and service.
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