We went into the Bensons for Beds in Redditch last week and were met by Julia, who was extremely helpful. Her product knowledge is great and we returned a few days later to purchase a bed and mattress... See more
Location
Switch locationWashford Drive, B98 0GZ Redditch, England, GB
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Went to the showroom in redditch to look at ottoman beds and saw a guy named ben, was just looking at that time ,however went back couple of weeks later and saw the same chap. Ben was very helpful an... See more
Company replied
Bed order from Redditch branch. Jessie did an excellent job, very helpful, friendly and accommodating. Very happy with service received.
Company replied
Julia was such a great support throughout the process, we chose a store sale item that exactly suited our needs. Julia helped with measurements and decision, then on collection she really got stuck in... See more
Company replied
Company details
About Bensons For Beds - Redditch
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Washford Drive, B98 0GZ, Redditch, England, United Kingdom
4.7
Excellent
47 reviews
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Great experience
Great experience, went in clueless came out with a lot of knowledge. Zac and Julia both very helpful and involved the little ones which helped make the whole process much easier.
Also appreciated there was no pushy sales!
April 21, 2026
Reply from Bensons For Beds - Redditch
We're delighted you had a great experience and left with more knowledge! We're also pleased that the team involved your children, making the process easier, and that you appreciated the no-pressure sales approach. Thank you!
Team Bensons
Staff was great process was easy…
Staff was great process was easy delivery isn’t too long away from purchase prices not too bad
April 9, 2026
Reply from Bensons For Beds - Redditch
We're happy to hear that our staff made the process easy, and that you were satisfied with the delivery timeline and prices. Thank you for your review!
Team Bensons
No pressure to buy.
No pressure to buy.
Delivered on day of my choosing by Emilian and Josh who were very professional and efficient .
April 3, 2026
Reply from Bensons For Beds - Redditch
Thank you for your feedback! 😊 We’re glad to hear you felt no pressure to buy and that delivery on your chosen day went smoothly. Emilian and Josh will be pleased to know their professional and efficient service made a great impression. We really appreciate you sharing your experience,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Redditch
Wow — 10 stars! ⭐️ Thank you so much! We’re thrilled you had a fantastic experience and can’t wait to welcome you back again.
Sleep well,
Megan at Customer Care💜
Preferred. This to dreams.bedding
Every thing
Sales man at Redditch branch very helpful and not being a nuisance like other shops
Delivery men took bed up to bedroom and made sure we knew when the mattress had to be turned
Very happy customers
March 20, 2026
Reply from Bensons For Beds - Redditch
Thanks for the fantastic review Mr Baylis! So glad our Redditch team were helpful without the hassle, and brilliant to hear the delivery crew got everything set up and made mattress care super clear. Enjoy your new bed,
Megan at Customer Care🌟
From going into the shop to look at…
From going into the shop to look at mattresses, to the delivery, Benson for beds were polite, knowledgeable and friendly.We like to be left alone to look round first before we want help, and that is what they did. The delivery guys phoned before hand and were respectful of our home
March 8, 2026
Reply from Bensons For Beds - Redditch
Thank you so much for your lovely feedback! We're delighted to hear that from browsing in the shop right through to delivery, you found our team polite, knowledgeable, and friendly. It’s great to know you were given the space to look around at your own pace before receiving help. We're also really pleased that the delivery team called ahead and were respectful of your home. – Megan at Customer Care
Professional and friendly
The staff in the Redditch store was very friendly and knowledgeable- no pushy sales. The team who delivered our bed were on time, extremely friendly and went above and beyond.
March 6, 2026
Reply from Bensons For Beds - Redditch
T Jones,
We're happy to hear that the Redditch staff were friendly and knowledgeable, offering a no-pressure experience. It's great the delivery team was punctual, friendly, and helpful!
Team Bensons
Knowledgeable and friendly assistant…
Knowledgeable and friendly assistant who took the time to show our options. Excellent.
March 3, 2026
Reply from Bensons For Beds - Redditch
Thank you for your lovely feedback! I’m so pleased to hear our assistant was knowledgeable, friendly, and took the time to guide you through all your options. We really appreciate you sharing your experience.
— Megan at Customer Care
Reply from Bensons For Beds - Redditch
Really appreciate your feedback Katherine! Delighted you received helpful, pressure‑free service.
Until next time, take care,
Megan at Customer Care!⭐
Best bed shop around
Ben was extremely helpful and knowledgeable so choosing the right bed for us was easy. Many thanks,
February 25, 2026
Reply from Bensons For Beds - Redditch
Thank you so much! We’re delighted to hear Ben was so helpful and knowledgeable — making it easy to choose the right bed is exactly what we aim for. Many thanks for your lovely feedback,
Megan at Customer Care
Amazing service at Bensons for Beds in…
Amazing service at Bensons for Beds in Redditch, I think the lady who helped me find my dream bed was named Julia or Julie. I described my budget and she came up with solutions, effortless, pain free and actually managed to save me quite a lot of money! Highly recommended!
February 21, 2026
Reply from Bensons For Beds - Redditch
Thank you so much for the amazing review! We're delighted to hear you had such a great experience at Bensons for Beds in Redditch. It’s wonderful to know that Julia/Julie helped you find your dream bed while staying within your budget — and even saved you money! We really appreciate the recommendation and hope you enjoy your new bed,
Megan at Customer Care
Reply from Bensons For Beds - Redditch
Thank you for your great review David! 😊 We’re delighted to hear you’re pleased with the quality of your product and the excellent customer service you received. Your feedback means a lot to us,
Megan at Customer Care
Great Service from Start to Finish
Very friendly and helpful service and no messing . We had a great experience from the shop to the delivery.
February 13, 2026
Reply from Bensons For Beds - Redditch
We appreciate you sharing your feedback. We're so happy to hear that you received friendly and helpful service, and that you had a great experience from the shop to delivery.
Arrived when they said they would
Arrived when they said they would. Polite respectful
February 16, 2026
Reply from Bensons For Beds - Redditch
We're glad our team arrived on time and was polite. We appreciate you taking the time to share your positive experience with us! Thank you for your review - Lauryn at Customer Care.
Reply from Bensons For Beds - Redditch
Thank you for the great feedback Robert! 😊 We’re thrilled to hear you got great service, a great deal, and a great bed — the perfect trio! Sleep well,
- Megan at Customer Care💜
Helpful Staff
The shop assistant was very knowledgeable of the alternative products available. He was extremely helpful and helped us with our purchase
January 24, 2026
Reply from Bensons For Beds - Redditch
We're happy to hear the shop assistant's knowledge and assistance were helpful in your purchase. We appreciate you taking the time to share your positive experience!
Reply from Bensons For Beds - Redditch
We’re delighted to hear you received great service during your visit. Thank you for your positive review – Lauryn at Customer Care 💜
The lady in store was very helpful and…
The lady in store was very helpful and knowledgeable and we are delighted with the mattress which we purchased.
Communication throughout the entire process was excellent.
Delivery team arrived spot on time and were very efficient and professional.
It took approximately 10 minutes to remove the old mattress and install the new one.
The entire process from purchase to completion was faultless.
January 9, 2026
Reply from Bensons For Beds - Redditch
Thank you for such a wonderful review Mr Wilson! We’re thrilled you’re delighted with your new mattress and that the entire process—from helpful in-store service to smooth, on-time delivery—was faultless. We’ll make sure your kind words reach the team,
Megan at Customer Care😊
Great customer service
From the minute we stepped in the store, we received a warm welcome from Julia. I was there to buy a sofa bed for my spare room. Julia showed me their range and helped me choose the right one for me. She was very helpful and made my shopping experience a memorable one. I would definitely recommend shopping at this store ☺️
November 30, 2025
Reply from Bensons For Beds - Redditch
We're happy to hear that you received a warm welcome and found the perfect sofa bed. We appreciate your positive feedback and are glad you enjoyed your shopping experience. Thank you for recommending our store!
I called today to ask if there were any Black Friday sales
I called today to ask if there were any Black Friday sales. The woman on the phone told me there was 25% off when you spend over £750. I then asked if that was the only offer available, and she replied, laughing, “ha well what more do you exactly want?”
Considering I was potentially about to spend a lot of money, I expected to be spoken to with basic decency — not laughed at or spoken to sarcastically. That experience alone has completely put me off. They’ve just lost a customer.
November 28, 2025
Unprompted review
Reply from Bensons For Beds - Redditch
We appreciate you bringing this to our attention. We're sorry to hear that the phone interaction made you feel this way; it's not the standard we aim for. We'll review this internally to ensure better customer interactions in the future. Thanks for your feedback. - Team Bensons
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