We arrived and stated that we were just browsing, and then the lady, Kate, said ok but just let me show you these beds, we had a good look round and tried a few beds, a main concern for us at our age... See more
Company replied
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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See what reviewers are saying
The overall experience at Bensons was really good. The staff in the shop were very knowledgable, polite and helpful. The delivery guys arrived on time and did their job efficiently and quickly. The... See more
Company replied
Helpful salesman assessed required mattress type and saved a lot of time indicating those mattresses to try out. Delivery was flawless with old mattress taken away. Have yet to try out mattress wh... See more
Company replied
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
4.7
Excellent
345 reviews
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We arrived and stated that we were just…
We arrived and stated that we were just browsing, and then the lady, Kate, said ok but just let me show you these beds, we had a good look round and tried a few beds, a main concern for us at our age was that the mattress was manageable for us to turn at our age and over the next few years but not compromise on quality and comfort. We eventually decided and were pleased with the final price
May 23, 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased to hear you had a positive experience finding your new bed! It's wonderful that we could help you find a comfortable and manageable option. Enjoy your purchase!
Team Bensons
Shown various mattress
Shown various mattress. and the difference well explained good price reduction
May 26, 2026
Reply from Bensons For Beds - Sheffield628
We are so pleased you found our mattress selection and explanations helpful. We appreciate your kind words!
Team Bensons
Jaime was so friendly and helpful and…
Jaime was so friendly and helpful and her knowledge helped us to choose the perfect mattresses and beds.
May 19, 2026
Reply from Bensons For Beds - Sheffield628
We're so glad our team's friendly and knowledgeable assistance helped you choose the perfect mattresses and beds! Thank you for sharing.
Team Bensons - Jess
Great service from start to finish
The sales man went through all the mattresses with us and we don’t feel rushed at all.
April 30, 2026
Reply from Bensons For Beds - Sheffield628
We're so glad to hear that our salesman provided you with a thorough and unhurried experience while choosing your mattress! Thank you for your review.
Team Bensons
Things happened when told they would
Things happened when told they would, no complaints with the service or quality of product.
April 26, 2026
Reply from Bensons For Beds - Sheffield628
Thank you! 😊 We’re pleased to hear everything happened as promised and that you’re happy with both the service and product quality.
Until next time, take care,
Megan | Customer Care Specialist!💜
Customer service excellence and Transparency in Policy
Customer service excellence and transparency of the policy
April 26, 2026
Reply from Bensons For Beds - Sheffield628
Thank you! 😊 We’re proud to deliver excellent customer service with clear, transparent policies—just the way it should be.
Looking forward to welcoming you back in the future,
Megan | Customer Care Specialist✨
Friendly
Friendly, knowledgeable and helpful salesman who listened to what I wanted and found me, hopefully, my new comfy bed.
April 20, 2026
Reply from Bensons For Beds - Sheffield628
That’s lovely to hear! Understanding your needs and finding the right fit is exactly what we aim for. Enjoy your new bed,
Megan | Customer Care Specialist
Wonderful service,lady who assisted was…
Wonderful service,lady who assisted was so kind and patient.
April 12, 2026
Reply from Bensons For Beds - Sheffield628
Really appreciate your kind words! We’ll be sure to pass this on to her 🌟
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist💜
Helpful salesman saved a lot oftime.
Helpful salesman assessed required mattress type and saved a lot of time indicating those mattresses to try out.
Delivery was flawless with old mattress taken away.
Have yet to try out mattress which is airing off.
April 10, 2026
Reply from Bensons For Beds - Sheffield628
We appreciate your feedback! We're happy to hear that our salesperson was helpful in assessing your needs and that the delivery was flawless. We hope you enjoy your new mattress once it's aired.
Team Bensons
The customer service was excellent,I…
The customer service was excellent,I was given time to look at the items on sale before I ask for help.Very pleased with advice given before making my choice .
April 2, 2026
Reply from Bensons For Beds - Sheffield628
We appreciate your feedback and are so glad to hear you received excellent customer service and helpful advice while you took your time to browse.
Really helpful staff
We knew what we needed and the guy that served helped us choose what we wanted. Nice, easy and quick
April 3, 2026
Reply from Bensons For Beds - Sheffield628
We appreciate your feedback! We're pleased the service was helpful in choosing what you wanted and that your experience was nice, easy, and quick.
Great service
Great service. We weee seen straight away. Told Rob what we wanted and he knew exactly what to recommend.
April 2, 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your feedback! 😊 We’re delighted to hear you received great service and were helped straight away. It’s wonderful to know Rob understood exactly what you wanted and made the right recommendation. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Pleasant experience
We had a very pleasant experience whilst shopping for a comfortable bed, and Kate was very helpful. She was respectful and gave us time to assess different beds and make our decisions regarding our purchase.
March 17, 2026
Reply from Bensons For Beds - Sheffield628
Thank you for the lovely review! We’re so glad you had a pleasant experience, and Kate will be thrilled to hear she helped make choosing the right bed so comfortable and relaxed!
Hope to see you again in the future,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Sheffield628
Thank you! 😊 We’re really pleased to hear we did everything you needed.
- Megan | Customer Care Specialist
Lovely lads came to deliver my…
Lovely lads came to deliver my mattress, they took it up 2 flights of stairs with ease and took care of my home.
Very respectful too
March 27, 2026
Reply from Bensons For Beds - Sheffield628
Thank you for the lovely feedback! 😊 So glad to hear the delivery lads were respectful, careful with your home, and handled those two flights of stairs with ease. We really appreciate you taking the time to share your experience,
Megan | Customer Care Specialist💜
Excellent Service
Excellent service from the sales person to the delivery team.
Was kept in touch all the way through from start to finish.
March 12, 2026
Unprompted review
Reply from Bensons For Beds - Sheffield628
Mark Handley,
We appreciate your wonderful review! We're so pleased to hear you received excellent service from our sales person to the delivery team. It's great you were kept informed throughout.
Team Bensons
Good knowledge of products
Good knowledge of products. Non pushy sales rep. Took into account my needs
March 9, 2026
Reply from Bensons For Beds - Sheffield628
Love to hear it! Great product knowledge + no pushy sales = the perfect combo 😄 Glad we could help find exactly what you needed,
Megan at Customer Care
Great service from start to finish
From choosing our bed to delivery and fitting Bensons were very helpful , informative and kept me up to date .
March 5, 2026
Reply from Bensons For Beds - Sheffield628
Caroline Priestley,
We appreciate your positive feedback! We're so glad to hear that from selection to installation, our team was helpful, informative, and communicative.
Team Bensons
Kept in touch with delivery time,and…
Kept in touch with delivery time,and arrived on time.Delivery men helpful and very quick.The bed looks great and very comfortable. Good shop to deal with
March 7, 2026
Reply from Bensons For Beds - Sheffield628
Donna Brown,
We're so happy to hear you had a good experience! It's great to know you were kept informed of your delivery, that it arrived on time, and that the delivery men were helpful and quick. We hope you enjoy your comfortable new bed!
Stewart - Team Bensons
Great service
Great service don purchase to delivery and removal of our old super king mattress
March 7, 2026
Reply from Bensons For Beds - Sheffield628
Sue,
We're glad you enjoyed your experience, from purchase to delivery and removal of your old super king mattress. Thank you for your positive feedback!
Team Bensons
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