Helpful staff and also drivers on delivery. Problems sorted out as the mattress was to firm..Ordered a medium instead with no problem.
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... See more
Company replied
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patient... See more
Company replied
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
4.8
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Staff were friendly and knowledgeable. Only reason for 4 stars is wait on delivery time. Expected to get the bed and bed frame a little sooner. (2.5 weeks)
February 19, 2026
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you found our staff friendly and knowledgeable! We appreciate your feedback and are sorry the delivery took longer than expected. We'll review our delivery timelines.
Surprised at the ‘extras’ price
The bed we bought is good, we hope, very new so can’t tell yet! It was quite expensive, plus the base and headboard were also a considerable amount!
We did end up paying for a few extras which we were not told the price for and it came as a surprise that our pillows cost @£64! Each! However, I’m not sure if these were included in the Boxing Day sale? Still, they were quite a price! I am glad we got the Boxing Day sale!
February 12, 2026
Reply from Bensons For Beds - Sheffield628
We appreciate your feedback and hope you enjoy your new bed. We're sorry the pillow costs were unexpected. We will review how pricing is communicated to avoid similar situations. We're happy you benefited from the Boxing Day sale.
Customer service only
The sales lady was really nice, very patient, helpful and not pushy. Showed us options and let us make our decision.
Not had the delivery of mattress yet as its not due.
February 17, 2026
Reply from Bensons For Beds - Sheffield628
We're so happy to hear that our sales team was patient and helpful, showing you options without pressure. We appreciate your positive feedback and hope you love the mattress!
Great service
Great service, very friendly, knowledgable advisor who was very helpful. Would recommend to others.
February 14, 2026
Reply from Bensons For Beds - Sheffield628
We're so happy to hear that you received great and friendly service from a knowledgable advisor! We appreciate your recommendation to others.
Stewart - Bensons Team
Found what we wanted straight away
Found what we wanted straight away. Kate was great really helpful and not pushy. The whole process from start to finish was great.
February 11, 2026
Reply from Bensons For Beds - Sheffield628
We're so glad you found what you wanted quickly! We appreciate your positive feedback regarding the helpful, non-pushy service you received.
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you received good service and advice, and that you found our team helpful and not pushy.
Very helpful full and informative. …
Very helpful full and informative about matrices and how individual needs were thy help in comfort and sleep
February 7, 2026
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you found our information about mattresses helpful and informative! We appreciate you taking the time to share your positive experience.
The products were displayed well and…
The products were displayed well and made it easier to assess each one. The sales person was friendly and well versed on the necessary information.
January 29, 2026
Reply from Bensons For Beds - Sheffield628
We appreciate you taking the time to share your experience. We're happy to hear that you found the products well-displayed and the sales person friendly and knowledgeable!
Rob has very helpful & knowledgeable
Rob has very helpful & knowledgeable. Helped us without been pushing.
February 2, 2026
Reply from Bensons For Beds - Sheffield628
We appreciate your feedback! We're happy to hear that you found our team member helpful and knowledgeable, without being pushy.
Lovely experience
Katie was the lady who looked after us on the day, would like to thank her as we didn’t feel pressured or pushed into anything that we didn’t want she knew her products and the process was very simple and very easy.
January 14, 2026
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you felt comfortable and informed during your visit. It's great to know that the process was simple and easy, and that our team member met your needs. Thank you!
Reply from Bensons For Beds - Sheffield628
We're happy to hear that our service was helpful and thorough for you. We appreciate your feedback!
Cannot fault anything
From the showroom to the guys delivering and assembling the bed, everything was faultless
January 16, 2026
Reply from Bensons For Beds - Sheffield628
We're happy to hear that your experience, from the showroom to delivery and assembly, was faultless. Thank you for your positive feedback!
Up to now matress ok
Up to now matress ok, only time will truley tell, DON'T expect good delivery experiance as this depends on which crew you get. First matress delivery very good, second matress delivery left down staires for my wife and myself to carry up staires as they said they may damage matress if they took it upstaires, not willing to take responsibilty WASTE OF TIME!!!
January 10, 2026
Reply from Bensons For Beds - Sheffield628
Thank you for sharing your feedback. We’re pleased to hear that your mattress is meeting expectations so far, but we’re very sorry for the poor delivery experience you encountered. This is not the level of service we aim to provide, and we completely understand your frustration.
We have shared your comments with our delivery team to ensure this is addressed and does not happen again. Our goal is to provide a complete and hassle-free service, including taking responsibility for safe delivery to the room of choice.
Best Wishes,
Megan
Great service and advice at our local…
Great service and advice at our local Bensons store from Chris. Great price
Excellent communication from Bensons concerning delivery date and time.
On day of delivery superb live information in delivery progress during the morning. Team took old mattress away and new one put in place.
Excellent advice in aftercare provided since delivery.
January 10, 2026
Reply from Bensons For Beds - Sheffield628
We’re delighted to hear Chris provided excellent service and advice, and that our communication and delivery process met your expectations. It’s great to know the team ensured everything was set up perfectly and offered helpful aftercare guidance. Thank you for your positive review – Lauryn at Customer Care 💜
SERVICE from MICHAEL
Service from Michael- he was very good and helpful and knowledgeable about the products in store. Very well customer centred. Explained everything i needed to know Service from Michael- he was very go
January 3, 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your feedback Mrs Tinarwo! We’re delighted Michael provided such helpful, knowledgeable service and took the time to explain everything clearly. Customer-centered care is what we strive for, and we’ll make sure he hears your kind words!
Best Wishes,
Megan at Customer Care
Shocking that you have to pay £49 for…
Shocking that you have to pay £49 for you to collect from the store! Delivery to the shop should be free. Shocking
January 1, 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your feedback with us John. We understand your concern regarding the delivery fee and appreciate you sharing your thoughts. We’ll review this internally to ensure our policies are clear and fair for our customers.
Thank you,
Megan at Bensons for Beds
New bed purchase
Helped us identify the correct mattress for our needs.
Helpful throughout the purchase offering advice
January 2, 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your feedback Kerry! We’re so pleased our team helped you find the perfect mattress and offered great advice throughout the process.
Looking forward to seeing you again!
Megan at Customer Care
£49 delivery charge even if you collect…
£49 delivery charge even if you collect from the shop! Absolute disgrace.
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Sheffield628
We regret the delivery charge issue, even for in-store collection. As the items are being delivered to the store from our distribution centre, the delivery charge does still stand. I appreciate your comments and will feed back to improve our services. Thanks for your feedback - Lauryn at Customer Care.
Be Aware Very Aware your order is what you need!
I had got weeks to go before my delivery and having ordered the extra firm mattress, I changed my mind and wanted to change it for a firm one. Having paid £40 incase i changed my mind about the mattress I realised that yes, you can change your mind but only once your original order has been delivered, you keep it for a minimum of 5 nights then you can change......for a fee of 10% of the cost of the mattress, I hope, I hope its not for the whole order otherwise it would cost me around £190!!!! What a rip off!! I dont understand WHY i just couldn't change it beforehand when I still had weeks before delivery 🙃 its just a total con. Benson beds have been totally unreasonable in this case and would NEVER buy from or recommend them to anyone. In actual fact 2 people in my family are looking to replace their beds in the New Year so thats probably 3-£4000 they have missed out of, just because they wouldn't let me swap from ex-firm to just firm. Also, the distribution building is 200 mtrs from the shop I bought it from!!!!! Crazy 🤪 Do Not Buy from Bensons beds unless you are 1000% your order is exactly what you need/want. I am also a disabled lady whose just been diagnosed with brittle bone disease....they didn't care about this. They still wanted their 10% to give it back after delivery of original. What a load of RUBBISH!
November 27, 2025
Reply from Bensons For Beds - Sheffield628
We appreciate you sharing your experience. We're sorry to hear about the difficulty you encountered with changing your mattress order and the related fees. We'll review your feedback regarding our policies.
If you require anything further please give us a call on: 0333 222 6800.
Once again, I am sorry to hear this.
Team Bensons
Very professional and helpful
Very professional and helpful. It was a pleasure to go into the store at Drakehouse Sheffield .
December 15, 2025
Reply from Bensons For Beds - Sheffield628
We appreciate you taking the time to share your positive experience at our Drakehouse Sheffield store. We're happy to hear that our team was helpful and professional!
Thank you, Team Bensons - Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.