Bensons For Beds - Shrewsbury557 Reviews 

346
TrustScore 4.5 out of 5

4.7

Unit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB


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Rated 5 out of 5 stars

The sales team in the Shrewsbury store were very helpful and knowledgeable when we visited several times to make our choice and order a bed. Our bed was delivered on the day agreed and we were kep... See more

Company replied

Rated 4 out of 5 stars

Good selection of beds much better quality than the competitions, sales person was a little pushy though, would have liked to of got to the beds before being accosted. We did buy a fantastic bed, sad... See more

Company replied

Rated 5 out of 5 stars

Very good quality beds. We changed the delivery date a couple of times, but this was managed without any problems. Delivery was timely, and beds assembled quickly and efficiently. Thank you.

Company replied

Rated 5 out of 5 stars

We were kept informed of delivery times and updated on day of delivery. Very efficient and friendly service, despite it being a boiling hot day and a difficult house to access. We were very impresse... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Shrewsbury557

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, United Kingdom

  • 1743461737

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

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4.7

All reviews

(346)

24,127 reviews in the last 12 months

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Rated 5 out of 5 stars

Timely delivery and efficient assembly

Very good quality beds. We changed the delivery date a couple of times, but this was managed without any problems. Delivery was timely, and beds assembled quickly and efficiently. Thank you.

July 13, 2026
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Reply from Bensons For Beds - Shrewsbury557

We're so pleased to hear you're happy with the quality of our beds and that we were able to manage your delivery date changes without any problems. It's great that delivery was timely and assembly was quick and efficient!

Rated 5 out of 5 stars

Impressive Service.

We were kept informed of delivery times and updated on day of delivery.
Very efficient and friendly service, despite it being a boiling hot day and a difficult house to access. We were very impressed and grateful!

July 9, 2026
Unprompted review
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Reply from Bensons For Beds - Shrewsbury557

We're so pleased to hear that you were kept informed about your delivery and that our team provided efficient and friendly service, even on a challenging day. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Matthew listened to us and advised us…

Matthew listened to us and advised us accordingly. He gave us the time we need to make our choices and didn't scare us off with a hard sell which was greatly appreciated!

July 8, 2026
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Reply from Bensons For Beds - Shrewsbury557

We're so pleased our team member listened to your needs and provided excellent advice. It's wonderful to hear you were given ample time to make your choices without any pressure.

Rated 5 out of 5 stars

Excellent service

The sales team in the Shrewsbury store were very helpful and knowledgeable when we visited several times to make our choice and order a bed.

Our bed was delivered on the day agreed and we were kept well informed of the delivery time slot. Sean and Andy were cheerfully efficient, manoeuvring the parts into our upstairs room and constructing the bed swiftly and efficiently.
Excellent service. Thankyou Bensons Beds

July 8, 2026
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Reply from Bensons For Beds - Shrewsbury557

We're so pleased to hear about your excellent experience in our Shrewsbury store! It's wonderful that our team provided such helpful and knowledgeable assistance, and that the delivery and construction of your bed were handled so efficiently.

Rated 5 out of 5 stars

Pleasent experience overall

We were met at the front door with someone who made us both welcome. We explained what we wanted and the lady took us to try 3 types she recommended, after trying out, being left with plenty of time, no sell pressure! We believe we chose what we wanted at a price we found reasonable.
Very happy with the whole purchase experience.

June 30, 2026
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Reply from Bensons For Beds - Shrewsbury557

We're so pleased to hear you felt welcome and that our team helped you find exactly what you wanted without any pressure. It's wonderful that you're happy with your purchase experience!

Team Bensons

Rated 5 out of 5 stars

Good friendly advice in shop

Good friendly advice in shop, good communication al the time, delivery on day and time agreed. Brilliant service, oh and the bed us fantastic!

June 26, 2026
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Reply from Bensons For Beds - Shrewsbury557

We're so pleased you received friendly advice and excellent communication, and that your delivery was on time. We're glad you love your new bed!

Team Bensons

Rated 5 out of 5 stars

Excellent service all round.

Excellent service all round.
The advisor in the shop listened to what we wanted, took account of our budget and previous bed, and suggested an alternative which gave a better mattress with a cheaper base which gave us a better bed than before
Delivery service was just great all round

June 28, 2026
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Reply from Bensons For Beds - Shrewsbury557

We're so pleased to hear about your excellent experience! It's wonderful that our advisor helped you find the perfect bed within your budget, and that our delivery service was great. Thank you for your kind feedback.

Team Bensons

Rated 4 out of 5 stars

Good selection of beds

Good selection of beds much better quality than the competitions, sales person was a little pushy though, would have liked to of got to the beds before being accosted.
We did buy a fantastic bed, sadly when the chaps built it up some fittings were missing, still waiting to be sorted……….

June 14, 2026
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Reply from Bensons For Beds - Shrewsbury557

We appreciate your feedback regarding our bed selection and the service you received. We are concerned to hear about the missing fittings and the initial sales experience. We are actively working to resolve the issue with your order.

Team Bensons

Rated 5 out of 5 stars

Benson bed

I was kept updated with delivery good service good quality bed and firm mattress I paid for assembly the guys were well knowledgeable and respectable paid for disposal of old bed and matress I would highly recommend great service

June 12, 2026
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Reply from Bensons For Beds - Shrewsbury557

We're so pleased to hear about your good service and quality bed. It's wonderful that our team was knowledgeable and respectful. Thank you for your recommendation!

Team Bensons

Rated 5 out of 5 stars

Good service

May 29, 2026
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Reply from Bensons For Beds - Shrewsbury557

Thank you for leaving such a great review. We are happy you found we provided a good service. Thank you!

Rated 5 out of 5 stars

One happy mother

Visited Shrewsbury store twice,looking for a new bed for my elderly mother.Each time I was greeted by very friendly staff,on the later occasion I had my mother with me.Matthew was friendly & helpful giving us time for my mother & I to discuss on our own but stepping in when needed.

May 26, 2026
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Reply from Bensons For Beds - Shrewsbury557

We are so glad to hear our team provided such a positive experience for you and your mother. We appreciate you sharing your kind words about the helpful service you received.

Team Bensons

Rated 5 out of 5 stars

Great sales staff, great beds!

Great sales staff, incredibly helpful and not at all pushy. We were able to buy our chosen bedframe and mattress and had exceptional service

May 24, 2026
Unprompted review
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Reply from Bensons For Beds - Shrewsbury557

We're so pleased you found our sales staff incredibly helpful and not at all pushy. We're glad you received exceptional service.

Team Bensons

Rated 4 out of 5 stars

We experienced excellent service at the…

We experienced excellent service at the show room but ONE of the delivery men ( The other man was very polite ) was not very helpful and seemed in a desperate rush and consequently knocked one of our pictures off the wall. He was also reluctant to put on his overshoes ( it was a wet day ) before going upstairs with the mattress.

May 16, 2026
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Reply from Bensons For Beds - Shrewsbury557

We appreciate you sharing your feedback regarding your delivery experience. We are concerned to hear about the picture being knocked and the issue with overshoes. We are addressing this internally to ensure our delivery standards are consistently met.

Team Bensons

Rated 5 out of 5 stars

The pillows we wanted were out of stock…

The pillows we wanted were out of stock at the branch we visited. The Manager arranged for them to be transferred from a nearby store, delivered to the Asst.Manager who then delivered them to our local store where we collected them. We thought this was excellent service!!

May 11, 2026
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Reply from Bensons For Beds - Shrewsbury557

We're so glad we could arrange for your pillows to be transferred and delivered to your local store. We appreciate you sharing this excellent service experience!

Team Bensons - Jess

Rated 5 out of 5 stars

Debbie in Shrewsbury store was really…

Debbie in Shrewsbury store was really polite, knowledgeable and not pushy at all. She recommended certain beds to us and helpful. Thank you

May 7, 2026
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Reply from Bensons For Beds - Shrewsbury557

That’s lovely to hear! 😊 Debbie sounds fantastic—polite, knowledgeable, and no pressure at all. Thanks so much for sharing✨

Rated 5 out of 5 stars

Debbie at the Shrewsbury branch is…

Debbie at the Shrewsbury branch is absolutely brilliant. She knows her beds for sure and she understood exactly what we wanted and what was best for us as I am a bit of a problem sleeper. I would highly recommend spending some time here looking at the different options - of which there are many. Looking forward to our massive bed delivery!

May 5, 2026
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Reply from Bensons For Beds - Shrewsbury557

We're delighted to hear that you had such a positive experience at our Shrewsbury branch. It's great to know that our team member understood your needs and helped you find the perfect bed. We appreciate your recommendation and hope you enjoy your new bed!

Team Bensons

Rated 5 out of 5 stars

Very Satisfying Experience

All round good experience from ordering to delivery

April 27, 2026
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Reply from Bensons For Beds - Shrewsbury557

Thank you! We’re really pleased everything went smoothly from start to finish 😊

Rated 5 out of 5 stars

Very good and professional service

Great in store experience- delivery on time with helpful and efficient delivery operatives. Good communications throughout. Can't comment on mattress yet as it's part of a bedroom renovation project

April 26, 2026
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Reply from Bensons For Beds - Shrewsbury557

Thank you! 😊 We’re glad you enjoyed a great in‑store experience, on‑time delivery, and helpful, efficient delivery operatives. We hope the mattress is just as impressive once your renovation is complete,
Megan | Customer Care Specialist🛏️

Rated 5 out of 5 stars

Great service

April 21, 2026
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Reply from Bensons For Beds - Shrewsbury557

Thanks for the kind words! We’re delighted you were happy with the service ⭐
Sleep well and sweet dreams!
Megan | Customer Care Specialist💤

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