The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communicatio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew t... See more
Company replied
The guy in the shop (Irish guy from Shrewsbury store-I’ve forgotten his name sorry) was fab!Really helpful,but in no way pressurised/rushed.I felt he was very knowledgable,as i was completely clueless... See more
Company replied
The sales team in the Shrewsbury store were very helpful and knowledgeable when we visited several times to make our choice and order a bed. Our bed was delivered on the day agreed and we were kep... See more
Company replied
Company details
About Bensons For Beds - Shrewsbury557
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, United Kingdom
- 1743461737
4.7
Excellent
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, staff were really helpful and friendly had a family feel, didn’t try to talk me into buying anything other than what I wanted , really easy purchase the staff gave me all the options I had and explained everything so I could understand ,will definitely buy from them again
October 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very satisfied
Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew that information.
October 9, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your positive feedback Mr Evans! We're thrilled to hear your bed arrived early and that you're satisfied. We appreciate your understanding regarding the delivery. We'll make sure to provide clearer instructions for future customers. Enjoy your new bed,
Megan | Customer Care Specialist
All in all a good experience
The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communication was very clear. Delivery was straightforward with two helpful delivery men. All in all a good experience. We bought a Staples bed and so far has been great
October 4, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your fantastic review! We're thrilled to hear that our sales consultant helped you find the perfect mattress and that your delivery experience was smooth. Your satisfaction is our priority, and we appreciate your support. Enjoy your new Staples bed!
We were treated with great service and…
We were treated with great service and advice by Matthew.
October 5, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that Matthew provided you with great service and advice. Our team is dedicated to ensuring a positive experience for all our customers. We look forward to serving you again soon!
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful. The product was fully explained and I did not feel at all rushed
October 3, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that our staff provided you with the knowledge and support you needed. We strive to ensure every customer feels valued and informed. We appreciate your feedback and look forward to serving you again!
Shout out to Debbie
Debbie was very friendly and helpful. Guiding us through all the brands and benefits the mattress provides
September 29, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that Debbie provided you with excellent service and helped you find the perfect mattress. Our team is dedicated to ensuring you have the best experience possible. We appreciate your support and look forward to seeing you again!
Sales were excellent and the delivery…
Sales were excellent and the delivery guys very good
September 27, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our sales team and delivery service. Your satisfaction is our top priority, and we look forward to serving you again soon!
it took so long to assemble the bed
it took so long to assemble the bed. The storage mechanism is not working properly,
The assembly team was struggling to assemble the wings of the bed.
September 20, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for bringing this to our attention. I’m sorry to hear that the bed took so long to assemble and that you have experienced issues with the storage mechanism. We have contacted you today to resolve this.
Thank you,
Megan | Customer Care Specialist
The guy in the shop (Irish guy from…
The guy in the shop (Irish guy from Shrewsbury store-I’ve forgotten his name sorry) was fab!Really helpful,but in no way pressurised/rushed.I felt he was very knowledgable,as i was completely clueless.
September 16, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that our team member provided you with helpful and pressure-free service. We strive to create a welcoming atmosphere for all our customers. We look forward to seeing you again soon!
We have been very happy with Benson for…
We have been very happy with Benson for beds
Excellent service and staff
September 17, 2026
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
Thank you for your wonderful feedback! We're thrilled to hear that you are happy with our service and staff at Benson for Beds. Your satisfaction is our top priority, and we look forward to serving you again in the future!
A comprehensive selection of mattresses…
A comprehensive selection of mattresses in the showroom with helpful staff. We were kept informed by the company on the assembly and despatch of the item.
Good deliverey team and some helpful care information from the company.
September 11, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your wonderful review! We're thrilled to hear you enjoyed our selection and found our staff helpful. Keeping you informed is a priority for us, and we're glad you appreciated the delivery and care information. We look forward to serving you again!
Excellent service
Found a great bed. Staff were extremely nice and helpful. All in all a very good experience. Highly recommend! Thank you.
August 18, 2026
Reply from Bensons For Beds - Shrewsbury557
Hi Mr Jones,
Thank you for your fantastic review! We're delighted to hear you found a great bed and had such a positive experience with our team. It's wonderful to know our staff were helpful and friendly throughout your visit. Enjoy your new bed, and thank you for the recommendation,
Megan | Customer Care Specialist😊
Got help deciding on a bed
Got help deciding on a bed, got a free mattress protector. Got told delivery date and how finance options work
September 3, 2026
Reply from Bensons For Beds - Shrewsbury557
We're so pleased to hear that you received excellent assistance in choosing your bed and that the delivery and finance options were clearly explained. Enjoy your new mattress!
Team Bensons
Reply from Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that Debbie was able to assist you and answer all your questions. We pride ourselves on our customer service, and it's great to know we met your expectations. We look forward to serving you again!
Reply from Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that our staff made you feel welcome. Providing a warm and friendly atmosphere is our top priority. We look forward to seeing you again soon!
Very helpful and accommodating and did…
Very helpful and accommodating and did us a nice deal, and was proven truthful afterwards on pricing, hopefully more business sson
August 26, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. Our team always strives to provide great service and honest pricing. We look forward to serving you again soon!
A friendly and knowledgeable sales team…
A friendly and knowledgeable sales team made the purchasing decision easier.
They gave us the space and time to try out different beds and were happy to answer questions and discuss lots of options.
August 31, 2026
Reply from Bensons For Beds - Shrewsbury557
Hello,
Thank you for your wonderful feedback! 😊 We're delighted to hear that our friendly and knowledgeable team helped make your purchasing decision easier. Finding the right bed is an important choice, and we're pleased you felt comfortable taking the time to try different options, ask questions, and explore what worked best for you.
Providing helpful guidance without any pressure is exactly the experience we aim to deliver, so it's fantastic to know our team got it right. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist⭐
I love my new mattress it’s so…
I love my new mattress it’s so comfortable I would highly recommend it a mat proflex debating whether to purchase the bed base .the base I’ve got is a little bit high many thanks Phyllis
August 22, 2026
Reply from Bensons For Beds - Shrewsbury557
Thank you for your wonderful review, Phyllis! We're so pleased to hear how comfortable your new mattress is and that you would highly recommend it. We hope you enjoy many nights of restful sleep!
Team Bensons
Good service
We dealt with two sales assistants in store on separate occasions and both went out of their way to be friendly and helpful. The bed was delivered on the date advised at the outset and I received updates on progress and clear info on time of delivery etc. Good experience from purchase to receipt.
August 4, 2026
Reply from Bensons For Beds - Shrewsbury557
We're so pleased to hear you had such a positive experience from your interactions with our sales assistants to the delivery of your bed. It's wonderful that you received clear updates and information throughout the process. Thank you for sharing your great experience!
Team Bensons
Excellent service and knowledgeable staff
Polite attentive staff, excellent knowledge shown by staff. Clear updates of delivery, delivery on time by very good staff.
July 26, 2026
Reply from Bensons For Beds - Shrewsbury557
Hello Ducan,
Thank you for your wonderful review! 😊 We're delighted to hear that our team provided polite, attentive service and shared their knowledge to help you make the right choice. It's also fantastic to know that our delivery updates kept you informed and that your order arrived on time with the support of our excellent delivery team.
Thank you for choosing us, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.