Bensons For Beds - Shrewsbury557 Reviews 

363
TrustScore 4.5 out of 5

4.7

Unit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A comprehensive selection of mattresses in the showroom with helpful staff. We were kept informed by the company on the assembly and despatch of the item. Good deliverey team and some helpful care... See more

Rated 5 out of 5 stars

A friendly and knowledgeable sales team made the purchasing decision easier. They gave us the space and time to try out different beds and were happy to answer questions and discuss lots of options... See more

Company replied

Rated 5 out of 5 stars

The salesperson in the store listened to what we wanted and understood our space requirements and then offered us two different options. The delivery was booked and everything was straightforward. The... See more

Company replied

Rated 5 out of 5 stars

We dealt with two sales assistants in store on separate occasions and both went out of their way to be friendly and helpful. The bed was delivered on the date advised at the outset and I received upda... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Shrewsbury557

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, United Kingdom

  • 1743461737

4.7

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(363)

25,888 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Guarantees Not Honoured by Dismissive Staff

My new mattress came unstitched after a few months I went into the store at bensons bedding in Shrewsbury with photos of the mattress only to discover I had to deal with it myself at there costumers service only to be bombarded with questions that seemed accusatory I’m 72years old and was expected to turn around the mattress regularly under the guise of looking after it or my claim “she said was a double edge sword meaning I might have caused the seams to separate because of negligence its only a year old I’m fuming.by the way its a no turn mattress and has it own topper you could not expect problems from an expensive mattress such as this close to £1,000.if you do get problems with items from bensons be aware you are on your own with this fight.despite your 5year warranty.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient service

This was our third mattress bought at Bensons. We returned as the service and products are always very good. Matthew was excellent in store and offered great advice.

February 11, 2024
Rated 5 out of 5 stars

Friendly and efficient

We had a friendly greeting on both our visits to the store. We knew what we wanted and the sales advisor straight away pointed out the items and didn’t push us to spend more money as we were looking at what was in the sale.
We were not rushed in to making a decision, so came back another day.
Everything was explained fully. Overall we were impressed with the whole process.

January 30, 2024
Rated 4 out of 5 stars

Was disappointed with the very…

Was disappointed with the very expensive
Delivery fee of £40
Would of pulled out of the deal , but for the purchase being made for my son
You were lucky to get the business this time
But I was happy with your salesman,
Mike

January 7, 2024
Rated 5 out of 5 stars

Great choice at competitive pricing …

Very helpful salesperson who understood my requirements and offered ideas which I hadn’t thought about. The choice of beds was a bit overwhelming at first, but it was easy to decide once I got my wishes over.

January 5, 2024
Rated 5 out of 5 stars

Amazing experience with the Shrewsbury store staff

We visited the Shrewsbury store with a plan to purchase a mattress.
Immediately as we walked in we were warmly greeted by Mathew & a lovely lady (apologies, We didn't get her name)
Mathew was very professional and gave us lots of advice of what type of mattress would be suitable for us. We were encouraged to try as many as possible.
We finally agreed which one would be the most suited to our needs. He also explained that we should sleep on the mattress between 5-40 nights to ensure we were happy & had an option to change if necessary.
Many thanks to Mathew for all your help.
Looking forward to getting a more comfortable night's sleep.

December 28, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look