A comprehensive selection of mattresses in the showroom with helpful staff. We were kept informed by the company on the assembly and despatch of the item. Good deliverey team and some helpful care... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A friendly and knowledgeable sales team made the purchasing decision easier. They gave us the space and time to try out different beds and were happy to answer questions and discuss lots of options... See more
Company replied
The salesperson in the store listened to what we wanted and understood our space requirements and then offered us two different options. The delivery was booked and everything was straightforward. The... See more
Company replied
We dealt with two sales assistants in store on separate occasions and both went out of their way to be friendly and helpful. The bed was delivered on the date advised at the outset and I received upda... See more
Company replied
Company details
About Bensons For Beds - Shrewsbury557
Written by the company
Contact info
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, United Kingdom
- 1743461737
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful sales staff
Friendly and helpful sales staff. Would buy from again.
Guarantees Not Honoured by Dismissive Staff
My new mattress came unstitched after a few months I went into the store at bensons bedding in Shrewsbury with photos of the mattress only to discover I had to deal with it myself at there costumers service only to be bombarded with questions that seemed accusatory I’m 72years old and was expected to turn around the mattress regularly under the guise of looking after it or my claim “she said was a double edge sword meaning I might have caused the seams to separate because of negligence its only a year old I’m fuming.by the way its a no turn mattress and has it own topper you could not expect problems from an expensive mattress such as this close to £1,000.if you do get problems with items from bensons be aware you are on your own with this fight.despite your 5year warranty.
Efficient service
This was our third mattress bought at Bensons. We returned as the service and products are always very good. Matthew was excellent in store and offered great advice.
Found the layout was good and plenty of…
Found the layout was good and plenty of choices . And prices were clearly marked. Staff were most helpful.
Friendly staff
The staff were very helpful and friendly and not overpowering in trying to sell their product to us.
Friendly and efficient
We had a friendly greeting on both our visits to the store. We knew what we wanted and the sales advisor straight away pointed out the items and didn’t push us to spend more money as we were looking at what was in the sale.
We were not rushed in to making a decision, so came back another day.
Everything was explained fully. Overall we were impressed with the whole process.
Mike in Shrewsbury - Top Salesman
We had Mike serve us in Shrewsbury. One of the friendliest and most competent salesman we have ever had serve us. We can’t recommend enough. Great choice of beds.
Very pleasant and helpful staff.
Great all round experience.
Excellent service,
Was disappointed with the very…
Was disappointed with the very expensive
Delivery fee of £40
Would of pulled out of the deal , but for the purchase being made for my son
You were lucky to get the business this time
But I was happy with your salesman,
Mike
Great choice at competitive pricing …
Very helpful salesperson who understood my requirements and offered ideas which I hadn’t thought about. The choice of beds was a bit overwhelming at first, but it was easy to decide once I got my wishes over.
Knowledgeable and friendly sales…
Knowledgeable and friendly sales person. No pressure and made the purchase easy and provided the right level of information
Staff very knowledgeable and attentive…
Staff very knowledgeable and attentive without being over powering. We like to have a look round before we are pestered by sales and this was exactly what happened in this store
V helpful sales person and some extra…
V helpful sales person and some extra discount
Amazing experience with the Shrewsbury store staff
We visited the Shrewsbury store with a plan to purchase a mattress.
Immediately as we walked in we were warmly greeted by Mathew & a lovely lady (apologies, We didn't get her name)
Mathew was very professional and gave us lots of advice of what type of mattress would be suitable for us. We were encouraged to try as many as possible.
We finally agreed which one would be the most suited to our needs. He also explained that we should sleep on the mattress between 5-40 nights to ensure we were happy & had an option to change if necessary.
Many thanks to Mathew for all your help.
Looking forward to getting a more comfortable night's sleep.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







