Very helpful staff, showed us arrange of matteress to test before buying one that was right for us
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We were served by a friendly and helpful Steve in the Solihull showroom. He pointed out the various mattresses available, but then left us alone to inspect them. He touched base with us a couple of... See more
Company replied
We were greeted by Jess who was very pleasant & helpful. She showed us to the bed we were interested in buying & left us to try the various mattresses out. There was no pressure to purchase, so while... See more
Company replied
On entering the store we were greeted in a friendly manner by the salesman, who encouraged us to look around and try out the mattresses. He did not hover around us whilst we looked but he was knowle... See more
Company details
About Bensons For Beds - Solihull495
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit G3 Solihull Retail Park, B90 4LD, Solihull, West Midlands, United Kingdom
- 1217454529
4.6
Excellent
116 reviews
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Great company and products
Good selection to choose from, I wanted three mattresses. Staff very helpful and on hand to assist, no waiting around. Over the last 20 yrs both beds and mattresses only from Bendson. Trusted company, good value and quality fantastic.
January 5, 2025
Reply from Bensons For Beds - Solihull495
We're happy to hear that you found a good selection and our staff helpful. We appreciate your continued trust in our company for beds and mattresses over the last 20 years. Thank you for your kind words, Megan at Customer Care
Lovely personal service from Jess!
Lovely, personal service from Jess, in the Solihull store. She couldn't have been more friendly, welcoming or helpful, both on the phone and in store, in assisting me with measurements and choice of fabrics and colours, when I was selecting a headboard for my spare room.Much appreciated!
December 29, 2024
Reply from Bensons For Beds - Solihull495
We're happy to hear that you had such a positive experience in our Solihull store. We appreciate your kind words regarding the assistance you received with your headboard selection. It's great to know our team could help! Take care, Megan at Customer Care
When I ordered our double bed divan
When I ordered our double bed divan. The sales person was nice and not pushy. However, we had to pay £39.00 delivery, when questioned about this I was told they don't keep the beds in store and the cost included installation as there was a five year guarantee.
However, I've returned home to find a dirty plastic wrapped bed!
I feel that I have been mis sold this item. Apparently it costs another £30 to build it. I'm very disappointed Bensons! I've called you and informed the shop.
November 22, 2024
Reply from Bensons For Beds - Solihull495
Thank you for sharing your feedback. We’re sorry for the disappointment caused and appreciate you bringing this to our attention. We’ve already passed your comments to the relevant team and have improved our internal process to prevent this happening again.
Thank you,
Megan at Customer Care
Bensons and Beds!
To see Jill support Steve the new employee to close the sale.
Jill was hands on and was able to understand our requirement, Steve was facilitating for us though
December 1, 2024
Great store
Very helpful staff who gave us good information and helped us make the best decision.
November 25, 2024
Friendly staff and was super customer
Friendly staff and was super customer
Er service
November 23, 2024
Courtesy and advic of the assistant
October 17, 2024
Pillows £65 each after spending £1400. On a mattress!!!
We had been in before and mature lady helped us find exactly what we needed,we were waiting on a moving date so couldn't order them but came back and ordered.very happy with the choice we made .but very disappointed in the cost of the pillows after spending nearly £1400 on a mattress I would at least thought you'd get 2 pillows to go with it..
November 8, 2024
Carol helped us make the right…
Carol helped us make the right decision. Answered lots of questions and knew exactly what we were looking for.
October 24, 2024
Good Experience
As soon as we arrived at the store Carol was amazing she quickly got to grips with our price range and requirements very helpful just waiting on delivery now and looking forward to our new mattress
October 15, 2024
Great experience
The level of service I have received at the Marshall lake store has been outstanding over three transactions. Jill is knowledgeable, helpful with options and choices and goes the extra mile in terms of service. My first experience of buying a bed, led to my two further purchases.
October 10, 2024
"Happy Dreams"
My Wife and myself were given time to explore the range of bedding,and were assisted by a very helpful sales lady in choosing a suitable bed for our comfort and we came from the store "Happy" with our choice
September 28, 2024
Helpful employee results in positive experience
Jess, the Bensons For Beds employee, was kind, knowledgeable, and helpful in assisting us as we made our decision regarding a mattress. It was a lovely experience.
September 17, 2024
A good choice of what I was looking for…
A good choice of what I was looking for - headboards. Well displayed and clearly priced.
Friendly and professional service.
September 16, 2024
First purchase and was very impressed
First purchase and was very impressed. Ordered a stunning ottoman bed and it was delivered in a couple of days to suit my schedule. Had a call from the delivery team in advance and they were extremely respectful of our home. I'd definitely purchase again.
June 16, 2024
Very helpful staff who are…
Very helpful knowledgeable staff Jess was great , all in all a very pleasant experience
September 9, 2024
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