Highly recommend Bensons in Southport. We bought our last mattress from there 10 years ago so thought we'd return. Kiara was a star. She explained everything and looked after us start to finish. So ho... See more
Company replied
Location
Switch locationUnit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG Southport, Southport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... See more
Company replied
Overall we are pleased with our experience with Bensons. We are very happy with our mattress. The delivery team were on time and efficient. I was less impressed with the sales staff who was a bit too... See more
Company replied
Sales assistant Emma was very helpful in showing us different mattresses and which would be suitable for us as well as suggesting an alternative bed to what we were originally looking for and we are g... See more
Company replied
Company details
About Bensons For Beds - Southport668
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG, Southport, Southport, United Kingdom
- 1704513560
4.9
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with lots of…
Excellent service with lots of information. Opportunity to try out different mattresses for suitability
December 27, 2025
Unprompted review
Reply from Bensons For Beds - Southport668
We're happy to hear you received excellent service and helpful information! We're glad you had the opportunity to find the perfect mattress for your needs. Thank you for your review - Lauryn at Customer Care
Reply from Bensons For Beds - Southport668
Great service is what we love to deliver, so we’re thrilled to hear that’s exactly what you experienced! 💜 Thank you for your positive review – Lauryn at Customer Care
Excellent service from store to delivery
December 20, 2025
Reply from Bensons For Beds - Southport668
We appreciate you sharing your positive experience with our store and delivery service; we are so glad you're pleased!
Keaton @ Team Bensons
We had a great experience with Emma
We had a great experience with Emma, she was so helpful and explained everything well. Went out of her way to make sure we had a smooth experience. Really pleased and took the pressure off for us
December 16, 2025
Reply from Bensons For Beds - Southport668
Thank you for sharing your experience! We’re so pleased Emma went above and beyond to make everything smooth and stress-free for you. We’ll be sure to pass on your kind words to her,
Megan at Customer Care
Would recommend
Kept us informed about delivery.
Took old mattress away for recycling.
Arrived as per instructions.
Very friendly delivery drivers.
December 14, 2025
Reply from Bensons For Beds - Southport668
We're happy to hear that we kept you informed about your delivery and that our drivers were friendly. Exactly what we aim to do everyday!
Team Bensons - Keaton
Fantastic service, excellent advice
We turned up at 5pm at the end of a long day looking to buy a bed and a mattress and Aimee in Southport couldn't have been more helpful in advising us what would be best for us. I've always bought beds and mattresses from Bensons and this is why. Wonderful service and can't wait to receive our new beds next week!
November 27, 2025
Reply from Bensons For Beds - Southport668
We’re so pleased Aimee made your visit to Southport such a positive experience! Ending a long day with helpful advice and finding the perfect bed sounds amazing. We can’t wait for you to enjoy your new beds next week! Thank you for your positive review Mrs Lloyd – Lauryn at Customer Care 💜
Ian at the Southport branch was…
Ian at the Southport branch was particularly helpful choosing a mattress.
December 8, 2025
Reply from Bensons For Beds - Southport668
Thank you for sharing! We’re so glad Ian could help you find the perfect mattress. We’ll make sure he sees your kind words,
Megan at Customer Care
Reply from Bensons For Beds - Southport668
Thank you for your kind words! We’re so pleased Ian could assist you in a helpful and relaxed way.
We’re so glad you had a great experience,
Megan at Customer Care
Ian was knowledgeable and not too pushy
November 27, 2025
Reply from Bensons For Beds - Southport668
We're glad you found our team member knowledgeable and not too pushy. Thank you for your positive feedback; we appreciate it - Stewart - Team Bensons
Reply from Bensons For Beds - Southport668
Thank you! We’re so pleased you had a lovely experience with our team.
See you next time! Megan at Customer Care 😊
Bensons for Best.
Our sales man Glenn was outstanding he listened to our needs and budget and found us the ideal bed solutions.
Was great to be able to try the beds and with 25% off what's not to like.
November 29, 2025
Reply from Bensons For Beds - Southport668
We're glad you enjoyed your experience. It's great to hear that our team member listened to your needs and helped you find ideal bed solutions within your budget. Thank you for your positive feedback!
Friendly, Pressure free experience
Friendly, no pressure to buy, knowledgeable sales staff, plenty of choice and well priced.
Glen was exemplary and made purchase easy
November 29, 2025
Reply from Bensons For Beds - Southport668
We're happy to hear that you had a positive experience with our knowledgeable sales team and the selection we offer. We appreciate your kind words and are glad the purchase was easy.
Staff very helpful
Staff very helpful, got to test different style matters especially. Given time look round and test beds.
November 25, 2025
Reply from Bensons For Beds - Southport668
Thank you for your feedback! We’re delighted to hear our staff were helpful and gave you plenty of time to look around and test different styles of mattresses and beds. Providing a relaxed and informative experience is exactly what we aim for.
Thank you for your positive review 💜 – Lauryn at Customer Care
couldn't wish for better all-round…
couldn't wish for better all-round assistance. Best night's sleep we have had for years. All thanks to Bensons for Beds.
November 16, 2025
Reply from Bensons For Beds - Southport668
We’re so happy to hear you had such great assistance and are now enjoying the best sleep in years! That’s exactly what we love to deliver. 💜 Thank you for your positive review John – Lauryn at Customer Care
Wonderful staff and store - thanks Emma
Spontaneous visit because my partner suffers with a bad back! Emma was polite and knowledgeable and honestly such a wonderful advisor. Good Humoured and witty so much so we forgot we were in a store 🤣.
Really appreciated the help with purchasing a new mattress otherwise we would’ve been lost!
November 18, 2025
Unprompted review
Reply from Bensons For Beds - Southport668
We're happy to hear that you had such a positive experience! It's great to know that our advisor was helpful and made your mattress selection easier. We appreciate your kind words and are grateful for your feedback,
Megan at Customer Care
Excellent Service
Lots of choice, lots of good advice, no over selling, seamless service and communication end to end. Delivery guy noticed a mark in bed head and arranged a replacement there and then. Was able to keep the original until its replaced. Thanks Bensons.
November 14, 2025
Reply from Bensons For Beds - Southport668
We're happy to hear that you found a great selection and helpful advice! We appreciate your recognition of our seamless service and communication. It's great the delivery team resolved the bedhead issue quickly. Thanks for your feedback,
Megan at Customer Care
From start to finished 5 star
From start to finish I.e buying it in the shop to delivery was first class. Lady in shop was very informative and helpful, and delivery men were efficient, friendly and helpful.
November 16, 2025
Reply from Bensons For Beds - Southport668
We appreciate you sharing your experience Susan! We're happy to hear that you found the team member informative and helpful, and that the delivery team was efficient and friendly.
We’re so glad you had a great experience,
Megan at Customer Care
Thank you to Emma for your expertise and guidance!
Emma made our experience fantastic and so easy!
Emma helped us buy our beds and choose our mattresses for our first home. Emma made this experience stress free for us and ensured we were well informed. Emma has a wealth of knowledge about the items we were buying which gave us peace of mind!
Emma also shown us how to us the bed finder to help us choose the bed mattresses and offered the care plans that aid in the longevity of our beds.
Thank you Emma, we will always come to Bensons for beds now in future.
October 29, 2025
Reply from Bensons For Beds - Southport668
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Informative & pleasant Expierience
Emma explained the mattress levels and let us try each one to see how we felt . We were tested on the machine to find out where we needed support . She left us alone to discuss our preferences . She was very bright & chatty.
October 30, 2025
Reply from Bensons For Beds - Southport668
We’re delighted to hear Emma provided such a helpful and informative experience. It’s great that she explained the different mattress levels, guided you through the support test, and gave you space to decide while keeping things bright and friendly – that’s exactly what we aim for!
Thank you for your positive review Hazel💜
Lauryn at Customer Care
Great service from Emma
Great service from Emma, enjoyed the new technology seeing which matress affected my hips.
October 22, 2025
Reply from Bensons For Beds - Southport668
We're glad you enjoyed the service and the technology! It's great to hear that the mattress fitting helped you. Thanks for your feedback,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.