Highly recommend Bensons in Southport. We bought our last mattress from there 10 years ago so thought we'd return. Kiara was a star. She explained everything and looked after us start to finish. So ho... See more
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Location
Switch locationUnit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG Southport, Southport, GB
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When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... See more
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Overall we are pleased with our experience with Bensons. We are very happy with our mattress. The delivery team were on time and efficient. I was less impressed with the sales staff who was a bit too... See more
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Sales assistant Emma was very helpful in showing us different mattresses and which would be suitable for us as well as suggesting an alternative bed to what we were originally looking for and we are g... See more
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Company details
About Bensons For Beds - Southport668
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG, Southport, Southport, United Kingdom
- 1704513560
4.9
Excellent
455 reviews
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Excellent choice and serviceVery good selection of beds to see and…
Very good selection of beds to see and assess from basic to luxury
The assistant who asked me if I required help was extremely polite and competent which resulted in me choosing appropriately and happy with my choice
February 2, 2026
Reply from Bensons For Beds - Southport668
We're happy to hear you found a great selection of beds and that our assistant's politeness and competence helped you choose the perfect one. Thank you for your positive feedback!
Reply from Bensons For Beds - Southport668
We appreciate you taking the time to share your positive experience with our sales team. We're happy to hear they provided excellent service!
Store manager was absolutely fantastic
Store manager was absolutely fantastic, first time visiting bensons he was very accomodating very knowledgeable and helpful with helping us choosing our mattress great customer service throughout.
February 3, 2026
Reply from Bensons For Beds - Southport668
We're so glad to hear the store manager was fantastic! It's great that they were accommodating, knowledgeable, and helpful when you chose your mattress. We appreciate you noting the great customer service.
Excellent understanding of neurodivergency and sensory needs
So much care and consideration given to our son who has autism and sensory needs. Emma our sales assistant was so kind and took time to understand what he needed and talked to him and we really felt she understood him. Our son commented how lovely she was and how comfortable she made him feel after we left the store.
February 1, 2026
Unprompted review
Reply from Bensons For Beds - Southport668
Thank you so much for sharing this wonderful feedback Nina. We’re truly delighted to hear how well Emma supported your son and took the time to understand his needs. It means a great deal to us that he felt comfortable and valued during the visit—and his lovely comments afterwards say everything about the care Emma put into helping your family. We’ll be sure to share your kind words with her. Thank you again for choosing us,
- Megan at Customer Care💜
Excellent service from start to finish …
From the shop assistant to the delivery of the bed everything was excellent service
February 2, 2026
Reply from Bensons For Beds - Southport668
We appreciate your feedback! We're so happy to hear that you received excellent service from our shop assistant through the delivery process.
See you next time! Megan at Customer Care 😊
From the buying experience to the…
From the buying experience to the delivery even my invoice query all dealt with efficiently and in a friendly manner. Thank you .
January 27, 2026
Unprompted review
Reply from Bensons For Beds - Southport668
Thank you for your lovely feedback Alan! 😊 We’re delighted to hear that every step — from purchase to delivery to resolving your invoice query — was handled efficiently and with friendliness. We really appreciate you choosing us,
Megan at Customer Care
Staff extremely knowledgeable and…
Staff extremely knowledgeable and helpful and showed great patienc
December 28, 2025
Reply from Bensons For Beds - Southport668
We appreciate your feedback! We're happy to hear that you found our staff knowledgeable, helpful, and patient during your visit.
Phil made it great
Phil made it great. Very knowledgeable and friendly. Nothing too much trouble. Very helpful throughout the experience
January 20, 2026
Reply from Bensons For Beds - Southport668
We're delighted to hear that our team member's knowledge and friendliness made your experience great. We appreciate you highlighting their helpfulness. Thank you!
Great experience
Always buy beds from Bensons. Customer service excellent and after service great. Good choice of beds to choose from at competitive prices.
January 20, 2026
Unprompted review
Reply from Bensons For Beds - Southport668
We're happy to hear you consistently choose us for your beds! It's great to know you find our customer service excellent, after-service great, and appreciate our competitive prices.
Ian and Emma couldn't have been any…
Ian and Emma couldn't have been any more helpful.
I had a measurement issue and they did everything they could to find a solution.
January 15, 2026
Reply from Bensons For Beds - Southport668
We're happy to hear that our team was so helpful in resolving your measurement issue. We appreciate your positive feedback and are glad we could find a solution for you.
Professional and friendly customer…
Professional and friendly customer service. Aimee was both helpful and understanding of my requirements.
January 12, 2026
Reply from Bensons For Beds - Southport668
We appreciate your feedback! We're happy to hear that you received professional and friendly customer service. It's wonderful that our staff was helpful and understanding.
Helpful Experience
Amiee the sales advisor was personable, helpful and friendly offered lots of information/advice and gave us time to consider options, I can’t yet comment if this advice was sound until I take delivery of the bed, mattress and pillow I ordered but I’m hopeful for improved sleep and less joint pain
January 11, 2026
Reply from Bensons For Beds - Southport668
Thank you so much for your lovely review! 😊
We’re delighted to hear that Amiee was personable, friendly, and helpful throughout your visit. It’s great to know she gave you plenty of information and the time you needed to consider all your options — that’s exactly the experience we want every customer to have.
Thanks again for your support—it means a lot!
Megan at Customer Care
Brilliant service
Brilliant service by Kiara in shop, great communication online, the delivery men were great and the mattress is a dream.
January 8, 2026
Reply from Bensons For Beds - Southport668
We’re so glad Kiara gave you brilliant in-store service, our online updates kept you informed, and the delivery team were fantastic – enjoy your dreamy new mattress! 💜 Thank you for your positive review - Lauryn at Customer Care
Good explanation of the products
Good explanation of the products
Friendly staff with good service
January 8, 2026
Reply from Bensons For Beds - Southport668
We appreciate your feedback! We are happy to hear that you received a good explanation of the products from our friendly staff. Thank you for your positive review – Lauryn at Customer Care 💜
Aimee&Ian Amazing Expertise&Advice!
Aimed helped us initially and wowed us with her friendly, helpful and expert advice!
She was Very Enthusiastic, which we loved!
Which led to our new bed purchase.
To finalise the deal Ian helped us.
Again Ian was so helpful, friendly and efficient,even though it was busy we felt well looked after. Amazing to Aimee&Ian, thankyou again!
January 4, 2026
Reply from Bensons For Beds - Southport668
We’re thrilled to hear Aimee impressed you with her friendly, enthusiastic, and expert advice, and that Ian provided such helpful and efficient support to complete your purchase. We’ll be sure to share your kind words with both of them. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Southport668
Thank you for your 5 star review Mrs Beck! We’re thrilled to hear you received great customer service. We appreciate your feedback and look forward to seeing you again,
- Megan at Customer Care
Perfect Experience
Every aspect from product selection to delivery and installation was flawless.
January 6, 2026
Unprompted review
Reply from Bensons For Beds - Southport668
Thank you for your amazing feedback Ian! We’re thrilled to hear every step—from product selection to delivery and installation—was flawless. Your satisfaction means the world to us, and we look forward to serving you again, Megan at Customer Care
Great customer service
Great customer service, no pressure to buy, give us plenty of space to have a good look around! Was there ready when we needed help!
January 6, 2026
Unprompted review
Reply from Bensons For Beds - Southport668
Thank you for your lovely feedback Angie! We’re so pleased you enjoyed a relaxed shopping experience with no pressure and plenty of space to browse. It’s great to hear our team was ready to help when you needed us. We look forward to welcoming you back soon,
Megan at Customer Care
Glen was so helpful and not at all…
Glen was so helpful and not at all pushy. He explained about the mattress and I am more than pleased.
January 1, 2026
Reply from Bensons For Beds - Southport668
We're happy to hear that you found our team member helpful and informative and that you are more than pleased with the mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Ian at southport knew the products
Ian at southport knew the products, was very patient and pleasant. Very personable and helped us make the right decision for us. Thanks again Ian!
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Southport668
We're happy to hear that you had such a positive experience. It's great to know that our team member's product knowledge and patience helped you make the right choice. Thank you for your positive review – Lauryn at Customer Care 💜
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