Highly recommend Bensons in Southport. We bought our last mattress from there 10 years ago so thought we'd return. Kiara was a star. She explained everything and looked after us start to finish. So ho... See more
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Location
Switch locationUnit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG Southport, Southport, GB
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When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... See more
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Overall we are pleased with our experience with Bensons. We are very happy with our mattress. The delivery team were on time and efficient. I was less impressed with the sales staff who was a bit too... See more
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Sales assistant Emma was very helpful in showing us different mattresses and which would be suitable for us as well as suggesting an alternative bed to what we were originally looking for and we are g... See more
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Company details
About Bensons For Beds - Southport668
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG, Southport, Southport, United Kingdom
- 1704513560
4.9
Excellent
455 reviews
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The delivery team were good
The delivery team were good, very helpful and carefull. They told me how to operate the beds functions , and were pleasant.
March 29, 2026
Reply from Bensons For Beds - Southport668
Thank you so much for your feedback. We’re really pleased to hear the delivery team were helpful, careful, and took the time to explain how everything works.
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist
The staff in the Southport store were…
The staff in the Southport store were very friendly and yet thoroughly professional.
This resulted in us buying a bed that completely fits our needs.
The delivery service was excellent.
Howard and Inigo arrived spot on time. They both worked diligently getting the bed upstairs with little fuss. They also put the bed together. They too were very professional about the way they went about their business.
March 28, 2026
Reply from Bensons For Beds - Southport668
Thank you for the wonderful feedback Philip! 😊 We’re delighted to hear the Southport team helped you find the perfect bed, and that delivery went so smoothly. Howard and Inigo will be pleased to hear your kind words — we’ll be sure to pass them on. Enjoy your new bed and sleep well,
Megan | Customer Care Specialist✨
Great customer service
The staff at this store were very help ful in helping me to decide which mattress was best suitable to my needs, i highly recommend bensons for beds when choosing to buy a bed from this store.
March 19, 2026
Reply from Bensons For Beds - Southport668
Thank you so much Lynn! ⭐
We’re really glad to hear our team were so helpful in guiding you to the mattress that best suits your needs. We truly appreciate your recommendation — it means a lot!
With love,
Megan at Customer Care💜
The service in the store was good
The service in the store was good, but I cannot say the same for the delivery service: the new mattress was delivered on time and it was placed on my bed, as per the terms of the £50 delivery service. However, after several sleepless nights as the mattress was extremely hard, unlike the one I tried in the store, I discovered by chance that the label stating the firmness was upside down, so the mattress waa placed the wrong way up. I almost spent a lot of money on a mattress topper, but it was sheer luck that I discovered the truth. A very poor but expensive delivery service which would put me off using this store again.
March 8, 2026
Reply from Bensons For Beds - Southport668
Thank you for taking the time to share your feedback with us Linda. I’m really sorry to hear about your experience and the inconvenience this has caused. While I’m pleased the service in our store met your expectations, it’s clear that our delivery service fell short, and I understand how frustrating the situation must have been — especially after several uncomfortable nights and almost purchasing a mattress topper unnecessarily.
I will ensure this is fedback.
Thank you again for bringing this to our attention, and I’m very sorry that your experience has left you feeling hesitant about using us in the future. We appreciate your honesty and hope we can restore your confidence in us,
Megan at Customer Care
Reply from Bensons For Beds - Southport668
We appreciate your feed
Team Bensons
Your sales person was most helpful
Your sales person was most helpful in guiding me through my purchase options
March 11, 2026
Reply from Bensons For Beds - Southport668
Thank you so much for your lovely review! I’m really pleased to hear that our salesperson was so helpful in guiding you through your purchase options — that’s exactly the level of support we aim to provide.
Until next time, take care,
Megan at Customer Care!
Good experience
Ian, the manager at southport was informative and helpful and not "pushy" which was appreciated. He seemed genuinley to want the best bed (mattrass) for me.
The delivery process went like clockwork and the two guys were quick and efficient.
OverallI couldn't criticise any aspect of Benson's service, hence the 5*
March 8, 2026
Reply from Bensons For Beds - Southport668
Thank you so much for your fantastic review! We're delighted to hear that Ian, our Southport manager, was informative, helpful, and never pushy—it's great to know you felt genuinely guided toward the right mattress. We're also thrilled that your delivery ran like clockwork and the team were quick and efficient. We truly appreciate your 5‑star rating and your lovely comments about every part of your experience,
Megan at Customer Care
Excellent from beginning to end!
Excellent service from beginning to end. Lovely young woman helped us select the appropriate headboard in the Southport store. Delivery was on the date promised with regular up dates and then phone calls the day before and the day of delivery. Courteous and helpful young man on the day of delivery respectful of our property. The headboard looks great.
March 8, 2026
Reply from Bensons For Beds - Southport668
Debbie,
We're happy to hear about the excellent service you received from start to finish. It's great that the team member in the store was helpful in selecting the right headboard and that the delivery was on time with regular updates. We appreciate that the delivery person was courteous and respectful of your property!
Team Bensons
Reply from Bensons For Beds - Southport668
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
I received excellent service in the…
I received excellent service in the store from a knowledgeable and professional advisor. The delivery went very smoothly and I can’t fault the experience.
February 26, 2026
Reply from Bensons For Beds - Southport668
Thank you for your wonderful review Sue! We’re so glad you received excellent support in store and that your delivery went smoothly. It’s great to hear the whole experience was faultless for you,
Megan at Customer Care😊
The staff in the store are very…
The staff in the store are very helpful, friendly and knowledgable. Communication after purchase is thorough and reassuring.
The delivery process was smooth, efficient and punctual.
All in all a very professional experience.
February 22, 2026
Reply from Bensons For Beds - Southport668
Thank you for such a lovely review! We’re delighted to hear that our in‑store team were helpful, friendly, and knowledgeable, and that our communication kept you reassured throughout. It’s great to know the delivery was smooth, efficient, and right on time. We really appreciate your feedback — a truly professional experience is exactly what we aim to deliver!
Megan at Customer Care😊
Great service all round from start to…
Great service all round from start to finish. Had to wait 3 weeks for the headboard and another pillow but was kept informed as to the delivery date for this. Will be using again, delivery guys were excellent - nothing was too much trouble.
February 22, 2026
Reply from Bensons For Beds - Southport668
Thank you for your lovely feedback Chloe! We’re delighted to hear you had great service from start to finish. We really appreciate your patience with the headboard and pillow, and we’re glad our updates kept you informed along the way. Fantastic to hear the delivery team were excellent too — nothing being too much trouble is exactly what we aim for. We look forward to welcoming you back again,
Megan at Customer Care😊
Emma was really lovely
Emma was really lovely - guided us towards various beds / choices of mattresses, prices and payment options and really listened to our needs as a family. She was also great with the kids ☺️would highly recommend.
February 20, 2026
Reply from Bensons For Beds - Southport668
Thank you so much for your wonderful review Nathalie! 😊 We’re delighted to hear that Emma took such great care of you — guiding you through the different beds, mattress options, prices, and payment choices while really listening to your family’s needs. It’s lovely to know she was great with the kids too! We truly appreciate your recommendation and will be sure to pass your kind words on to her,
Megan at Customer Care
not free disposal and not free delivery
you would sell more mattress if it was free disposal of your old mattress and free delivery i would have put that money towards a more expensive mattress
February 22, 2026
Reply from Bensons For Beds - Southport668
Thank you for sharing your feedback David — we really appreciate your honesty. We understand how important good value is when purchasing a new mattress, and we’ll make sure your comments about delivery and mattress disposal are passed on to the relevant team. Insights like yours help us review our services and continue improving the experience for our customers. Thank you again for taking the time to let us know,
Megan at Customer Care
Excellent service from first visit to…
Excellent service from first visit to the shop to delivery. Lovely friendly helpful staff.
February 2, 2026
Reply from Bensons For Beds - Southport668
We're so happy to hear that you had an excellent experience, from your first visit through the delivery! We appreciate your positive feedback about our staff.
Stewart - Team Bensons
Sales agent was amazing.
Sales agent was amazing.. I would add her to my sales staff any day! Very impressive
February 17, 2026
Reply from Bensons For Beds - Southport668
We appreciate your very positive feedback! We're so glad to hear you were impressed with our sales agent. Thank you for taking the time to review.
Stewart - Team Bensons
It was straight forward Ian listened to…
It was straight forward Ian listened to what we wanted and gave us advice and options without exerting any pressure.
February 16, 2026
Reply from Bensons For Beds - Southport668
We appreciate your feedback. We're happy to hear that our team member listened to your needs and offered advice and options without pressure. Thank you for your positive review – Lauryn at Customer Care 💜
The shopping experience was great!
The shopping experience was great!
Shop layout was in an organised manner, easy to navigate.
Emma our salesperson was extremely knowledgeable, not pushy in any way but very professional.
Great service and thank you Emma for guiding to our final choice. Sweet dreams.
February 5, 2026
Reply from Bensons For Beds - Southport668
We're happy to hear that you found our shop well-organized and easy to navigate. It's great to know that you had a positive experience with our knowledgeable and professional salesperson. Thank you for your positive review – Lauryn at Customer Care 💜
Spoke to a kind customer Service…
Spoke to a kind customer Service advisor at Southport shop on the phone. She helped me order 2 wardrobes and gave options for finance. But was disappointed with the finance company who asked for proof of identity by scanning my passport. Don't trust anyone who asks for copies of important documents unless their government departments. Still have not sorted finance but the woman I spoke to said I could try again. Might have to cancel if I am unable to get finance.
February 6, 2026
Reply from Bensons For Beds - Southport668
Thank you for sharing your experience with us Linda. We’re really pleased to hear our Southport advisor took great care of you when placing your order and talking through your finance options. We’re sorry to hear the finance process felt uncomfortable — your feedback is important and will be passed on, as we want every part of the journey to feel safe and straightforward. If you decide to try again, we’re here to help every step of the way, and we truly appreciate your patience,
Megan at Customer Care
The shop staff were very friendly &…
The shop staff were very friendly & helpful. I explained my biggest problem was as my partner is disabled I was worried in case the bed was not delivered when agreed in case I had removed the old bed ready. I was told I could pay for them to remove the bed when they brought the new to ensure this didn’t happen. When they arrived with the new bed they said they couldn’t take the old bed (which I bought from Bensons years ago). because it was electric- yet I was receiving a new electric bed. As we have a lift in one bed room & storage in the small one there was nowhere to store eight massive boxes. So they were put in my small kitchen & hallway. This left me to dismantle the old bed & do 4 trips to the tip with my little trailer before putting together the new bed. I just managed to get it sorted by bedtime. Never again!!
The shop staff refunded my removal money & said they would follow this up for me.
January 30, 2026
Reply from Bensons For Beds - Southport668
We appreciate your feedback and are sorry the bed removal didn't go as planned, especially given your partner's disability. We'll investigate why the removal wasn't possible and address the communication issues. We're glad the shop staff refunded the removal fee and are following up. We value your business.
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