We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper f... See more
Company replied
Location
Switch locationUnit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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The staff at the Speke branch in Liverpool were amazing. Kelly in particular was thorough and I didnt feel pressured at all. There was a lot to consider with purchasing 2x beds and 2x mattresses in so... See more
Company replied
At the Speke, Liverpool branch, Phil was fantastic! Had thorough knowledge, answered all our questions, and was just extremely helpful and patient with us he made the experience a good one.
Company replied
Excellent service at store. Manager Kyle had good knowledge of products & gave helpful advice. timely delivery by helpful & courteous staff and great mattress
Company replied
Company details
About Bensons For Beds - Speke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, United Kingdom
4.9
Excellent
189 reviews
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Reply from Bensons For Beds - Speke
Thank you for your kind words! We strive to offer the best service and prices for our customers. We appreciate your support and hope to see you again soon. 🙂 #happycustomer #greatprices #friendlyservice
Kelly was very helpful and thorough in…
Kelly was very helpful and thorough in helping me choose the right mattress for me. I can’t wait for it to arrive!
April 10, 2025
Reply from Bensons For Beds - Speke
Thank you for your kind words, we're thrilled to hear that Kelly was able to assist you in finding the perfect mattress. We can't wait for you to experience a great night's sleep with your new purchase!
Good choice, helpful staff.
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options ended up with a mattress type I hadn't originally intended but I'm sure is better choice. Looking forward to new beds arrival!
April 15, 2025
Reply from Bensons For Beds - Speke
Thank you for your positive feedback! It makes us happy to know that our salesman Dan was able to assist you in finding the perfect mattress for your needs. We strive to provide excellent customer service and we are thrilled that you are satisfied with your purchase. We can't wait for your new bed to arrive!
No pressure sales
Made to feel very comfortable, no pressure to but, just good common sense from friendly female staff member
April 8, 2025
Reply from Bensons For Beds - Speke
Thank you for your kind words! We strive to create a welcoming environment and are so happy that our staff made you feel comfortable. We believe in not pressuring our customers and simply sharing our common sense advice. We hope to see you again soon!
Excellent customer service
The in store help, And customer service, provided by Dan, at the Speke, Liverpool store, was excellent. It wasn’t too intrusive, and really helped me to test and try out and choose the correct mattress for me. Would definitely recommend. Thank you.
March 26, 2025
Reply from Bensons For Beds - Speke
Thank you for the glowing review! We are thrilled to hear that Dan provided exceptional in-store help and customer service. We are dedicated to helping you find the perfect mattress and we appreciate the recommendation. Thank you for choosing us!
Reply from Bensons For Beds - Speke
Thank you for sharing your experience! We take pride in our no-pressure approach and appreciate your positive feedback. Our team aims to always explain all options to our customers. We hope to see you again soon!
The sales guy was courteous
The sales guy was courteous, knowledgeable and helpful, we couldn't have been happier withvtheir service
April 2, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that the sales person was courteous, knowledgeable, and helpful. We appreciate your feedback and are glad you were happy with their service! Thank you, Megan at Customer Care
Very professional team no hard sell
Very professional team no hard sell, gave me plenty of time to make my choice.
March 29, 2025
Reply from Bensons For Beds - Speke
We appreciate you taking the time to share your feedback. We're happy to hear that you felt comfortable and unpressured during your decision-making process. Thank you, Megan at Customer Care
The salesman name Daniel from the Speke…
The salesman name Daniel from the Speke branch was very helpful and friendly. He make us feel welcome when we walk in. No pressure, as he give us lots of room to walk around and assure us that he will be there to assist us whenever we need. He is brilliant 🤩
February 23, 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear that you had a positive experience at the Speke branch! It's great to know that our team made you feel welcome and provided helpful assistance without pressure. Thank you for your feedback, Megan at Customer Care
Staff knowledgeable about the beds they sell
Purchased a bed in 2013 from Bensons. Very pleased with it so went again recently to purchase a new one.
The 3 staff involved in my purchase were very helpful and knowledgeable about the beds they sell. Decided and went back 2 days later to complete the purchase.
Look forward to delivery. So far so good!
March 14, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you were very pleased with your previous bed purchase and decided to return to us! It's great to know that our team was helpful and knowledgeable. We hope you love your new order, Megan at Customer Care
5* and above service!
Both Chris and his female colleague (apologies we didn't get her name) were fantastic. Very approachable and obviously experts within their field as they provided brilliant advice on the most appropriate bed and mattress.
March 14, 2025
Reply from Bensons For Beds - Speke
We appreciate your fantastic feedback! We're happy to hear that our colleagues were approachable and provided brilliant advice to help you find the most appropriate bed and mattress. Take care, Megan at Customer Care
Very helpful
Very helpful , lovely guy helped us decide what mattress was best for us. He gave us our space to look around and try out different mattresses , he helped us get the best deal and talked us through our payment options. Another lady there was very polite and helpful also .
March 5, 2025
Reply from Bensons For Beds - Speke
We're delighted to hear that you found our team members helpful in choosing the best mattress for your needs. We appreciate your feedback regarding the assistance you received with payment options. Take care, Megan at Customer Care
Very much at ease with the sale talked…
Very much at ease with the sale talked me through all the offers what was good for me can’t fault anything
March 14, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you felt at ease with the sale and that our team member thoroughly explained the offers. We appreciate your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Speke
We appreciate you noting our staff's helpful and informative service! Our team is glad to have met your needs. Take care, Megan at Customer Care
Reply from Bensons For Beds - Speke
We appreciate you taking the time to leave us this fantastic review! We are so glad our customer care was top of the line for you. Thank you, Megan at Customer Care
I am very pleased with my new bed!
I was very pleased with how everything ran so smoothly, every step of the way.
I like that my old bed was taken away and there was no mess left in my bedroom!
I like the information Bensons give about how to preserve my new mattress and how to clean it.
February 7, 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear that everything ran smoothly and that you were pleased with our service. We appreciate your positive feedback regarding the removal of your old bed and the information provided on mattress care. Take care, Megan at Customer Care
The delivery team where very polite and…
The delivery team where very polite and courteous. It was surprise and nice to see the delivery team putting on and wearing protective foot coverings. I cannot fault them at all.
February 3, 2025
Unprompted review
Reply from Bensons For Beds - Speke
We appreciate you taking the time to share your feedback! We are so glad to hear that our delivery team was polite and courteous and that you appreciated their attention to detail.
Take care,
Megan at Customer Care
Bed and mattress
KELLY IN THE SPEKE, LIVERPOOL BRANCH, WAS AMAZING. SHE DEALT WITH ME REALLY PROFESSIONALLY AND WAS VERY FRIENDLY. I HAD ALREADY SPOKEN TO HER ON THE PHONE AND PIT A DEPOSIT DOWN. SHE GAVE ME TIME TO TRY OUT THE MATTRESSES, TO PICK WHICH ONE I WANTED. SHE ARRANGED EVERYTHING INCLUDING, DELIVERY AND COLLECTING MY OLD BED AND MATTRESS. I WOULD DEFINITELY GO BACK TO HER IN THE FUTURE
January 28, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you had such a positive experience. It's great to know that the service you received was professional and friendly, and that everything was arranged to your satisfaction. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Speke
We're glad you had a quick and helpful experience finding the perfect pillow. Thank you for your positive feedback; it means a lot to us.
Take care,
Megan at Customer Care
Knowledgeable and helpful staff.
Helpful staff, not hassled, a pleasant experience, wide choice carefully tailored to our needs
January 23, 2025
Reply from Bensons For Beds - Speke
We appreciate you taking the time to share your experience! We are so glad that our staff was helpful and that you found a wide choice tailored to your needs.
Thank you, Megan at Customer Care
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