Linda was incredibly informative, helpful, and friendly throughout our experience. She took the time to understand what we were looking for and guided us patiently in selecting the right product. Her... See more
Company replied
Location
Switch locationUnit 3 Hough Retail Park, Lichfield Road, ST17 4LU Stafford, Stafforshire, GB
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See what reviewers are saying
We actually went in to the Stafford store and had a lovely lady help us by the name of Linda. She wasn’t pushy and was very knowledgeable and we would have ordered through her, but I store didn’t use... See more
We wanted to update our mattress. The sales assistant was very helpful and knowledgeable about the products. Her tablet also allowed her to check availability, options etc on the spot, and details of... See more
Wasn’t quite sure what we wanted for my brother who has dementia problems and unable to purchase himself. However. We were approached by a lady called Linda, who was most informative and obviously... See more
Company replied
Company details
About Bensons For Beds - Stafford Superstore243
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Hough Retail Park, Lichfield Road, ST17 4LU, Stafford, Stafforshire, United Kingdom
- 1785220884
4.8
Excellent
228 reviews
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We have purchased from Bensons for Beds…
We have purchased from Bensons for Beds several times. Always see Linda who is helpful and knowledgeable.
October 22, 2023
So happy to have found our new bed
So happy to have found our new bed. Really helpful staff who spent time with us while we chose. Lots of helpful advice and some very welcome discounts.
October 21, 2023
We wanted to update our mattress
We wanted to update our mattress. The sales assistant was very helpful and knowledgeable about the products. Her tablet also allowed her to check availability, options etc on the spot, and details of our last order from 11 years ago! This meant she could show us the nearest equivalent mattress available now, which was useful for comparing. Ordering process was smooth too. Loses a star because we could’ve got the same product cheaper elsewhere (online) but we’d still have had to try it at Bensons first.
October 8, 2023
Service okay, waiting time crazy.
I was happy with the service I received in-store, but you came very close to losing the deal after I was told that it would take 8 - 14 weeks for delivery. This was after we had spent some time researching what was available and went with the choice of bed. This is ludicrous. People would expect delivery to be within a couple of weeks.
September 25, 2023
Good selection of mattresses
Good selection of mattresses. Plenty of opportunities to try each one. Staff were very friendly, helpful and knowledgeable.
September 23, 2023
May use AI-assist with repliesRead more
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Excellent service
Linda took time to let me see and try different options of mattress and bed until I found my ideal combination.
September 6, 2023
Reply from Bensons For Beds - Stafford Superstore243
We really appreciate the time taken to leave us this lovely review. -Team Bensons
Excellent service and information provided
Excellent service and information from Vicky
We were very pleased with the whole shopping experience and ae looking forward to receiving our new bed, mattress and bedside cabinets in time for our house move
August 30, 2023
Reply from Bensons For Beds - Stafford Superstore243
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Very good service
August 26, 2023
Reply from Bensons For Beds - Stafford Superstore243
Thank you for your review Mr Rogers. - Team Bensons
Jan was really helpful!
Jan was really helpful, she talked us through all the options and combinations of beds and mattresses. Was patient with us and listened to what we wanted.
August 26, 2023
Reply from Bensons For Beds - Stafford Superstore243
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Excellent service
August 16, 2023
Reply from Bensons For Beds - Stafford Superstore243
We appreciate the time taken to leave us a review! -Team Bensons
Reply from Bensons For Beds - Stafford Superstore243
Thank you for taking the time to leave us a review! -Team Bensons
An enjoyable purchasing experience
Friendly, helpful, knowledgeable and competent sales person.
July 30, 2023
Reply from Bensons For Beds - Stafford Superstore243
Hello Nick,
Thank you for your feedback! We really appreciate the time taken to leave us this review. - Team Bensons
Very helpful and pleasant
July 25, 2023
Reply from Bensons For Beds - Stafford Superstore243
Hello Sandra
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Nice welcome from staff.
Nice welcome from staff.
Allowed to browse at our own pace without interference.
Helpful information provided about sale items and clearance lines.
July 28, 2023
Reply from Bensons For Beds - Stafford Superstore243
Hello J Molloy,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Though we decided to buy online we…
Though we decided to buy online we first visited the shop in Stafford and had great help and advice from Vicky. This allowed us to be confident that we had chosen the right mattress from the right company.
Thank you Vicky.
The process of ordering on line went smoothly and we are looking forward to the arrival of our new mattress.
July 25, 2023
Reply from Bensons For Beds - Stafford Superstore243
Hello Lyn,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
The delivery time was four weeks for a…
The delivery time was four weeks for a single mattress. When I went to purchase it, it said delivery would be within a week a bit disappointed if I’m honest, but overall a good buying experience bar the long delivery time.
July 18, 2023
Reply from Bensons For Beds - Stafford Superstore243
Thank you for taking the time to leave us this lovely review, I am glad we were able to provide a great service during your time within our store. A lot of our goods are made to order and not kept in stock within our distribution centre's hence the reason for the long wait time for your order. We really hope that you enjoy your product once it arrives with you- Team Bensons
Experienced Salesperson
The lady I dealt with was polite. Friendly and extremely knowledgeable about all the products , she made my experience of buying the bed that would suit my needs very easy
July 16, 2023
Reply from Bensons For Beds - Stafford Superstore243
Hi Ms Evans, Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
The service was first class no pressure…
The service was first class no pressure sales pleasant sales assistants would go back again Thankyou
July 9, 2023
Reply from Bensons For Beds - Stafford Superstore243
Thank you so much for your great review, Grahame! This is exactly the service we strive to give to our customers. - Team Bensons
New bed and mattress
Staff explained the types of mattresses available and the various options available.
July 8, 2023
Reply from Bensons For Beds - Stafford Superstore243
We are thrilled to hear that the service was 5*! We really appreciate the time taken to leave us this lovely review. - Team Bensons
We were able to try all the beds for…
We were able to try all the beds for ourselves and choose the one most suitable. The ladies were very efficient and welcoming. It was a pleasure to shop there
June 19, 2023
Reply from Bensons For Beds - Stafford Superstore243
Hi Goodall, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Stafford store.
Team Bensons
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