Purchasing in store was very easy, The staff were extremely knowledgeable & helpful in all matters. The delivery team were also very accommodating and certainly didn’t mind taking my new bed & mattr... See more
Location
Switch locationUnit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW Brent Cross, Greater London, GB
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In a nutshell 'RAJ'!!! Wonderful salesman. Knowledgable, personable, professional. We visited the Staples Corner store on Tue 26th May and was made to feel welcome and valued. I write this review on b... See more
Company replied
From the moment we walked into the shop and guided to the perfect mattress for our needs, we kinda new this was the one. Oddly the dual tension mattress was incorrectly labelled in the shop, but once... See more
Company replied
Smooth process from purchase through delivery. No surprise, no added costs, no issues. Multichannel experience worked great as well: I saw the bed in store, called to confirm, paid online through an... See more
Company replied
Company details
About Bensons For Beds - Staples Corner537
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW, Brent Cross, Greater London, United Kingdom
- 2084386743
4.6
Excellent
288 reviews
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Easy exchange and great customer…
Easy exchange and great customer service by Amit in Staples corner
August 10, 2026
Purchasing in store was very easy
Purchasing in store was very easy, The staff were extremely knowledgeable & helpful in all matters.
The delivery team were also very accommodating and certainly didn’t mind taking my new bed & mattress upstairs including negotiating around a pretty large obstacle on the stairs.
Hats off to Benson for Beds.
August 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service by Fatima…
Excellent customer service by Fatima (the lady with scarf)
July 24, 2026
Reply from Bensons For Beds - Staples Corner537
We are so pleased our team provided such excellent customer service! Thank you for your kind words and for sharing your positive experience with us.
The service provided by Sanjay was…
The service provided by Sanjay was excellent - very professional & informative on the options available to me. Very patient while I took time to decide. Thank You.
Hoping when delivered the products meet the standard set by Sanjay.
July 2, 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased our team member provided excellent, professional, and informative service, showing great patience while you made your decision. We hope your products meet the high standard set!
Team Bensons
Very impressed
My bed arrived and was installed by the Benson team
I was very impressed in how quickly it took the 2 chaps to install my bed
I didn’t want the mattress to be opened as I haven’t moved in yet
I was left instructions off how to open the plastic when I’m ready to open up the mattress
Overall very satisfied, they took all the rubbish with them
June 27, 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear that your bed arrived and was installed quickly by the team! It's great that they left you with instructions for the mattress and took all the rubbish with them. We appreciate you sharing your positive experience.
Team Bensons
Quality service from start to finish
Quality service from start to finish. Knowledgable staff and very impressed with the hard working friendly delivery guys
June 24, 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're so pleased you received quality service from our knowledgeable staff and friendly delivery team. Thank you for your kind feedback!
Team Bensons
YAYyyyyyy!!! 🙌 It's all about 'RAJ'!!
In a nutshell 'RAJ'!!! Wonderful salesman. Knowledgable, personable, professional. We visited the Staples Corner store on Tue 26th May and was made to feel welcome and valued. I write this review on behalf of my uncle Raymond. We trusted Raj's recommendations and are so pleased with our purchases. He made the whole experience very enjoyable. Will defo recommend him and Bensons for Beds, Staples corner. Thank you Raj. My uncle Raymond and I will be back.
June 19, 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear about your wonderful experience at our Staples Corner store! It's fantastic that our team member was knowledgeable, personable, and professional, making your visit enjoyable. We appreciate your trust in our recommendations and look forward to welcoming you back.
Team Bensons
Sanjay is a top guy.
Sanjay is a top guy.
He assisted me and the family at a high level and we obtained the very best in service as well as a great deal.
Thank you
June 10, 2026
Reply from Bensons For Beds - Staples Corner537
We are so glad to hear that our team provided such excellent service and a great deal. Thank you for your kind words!
Team Bensons
The whole experience of dealing with…
The whole experience of dealing with Bensons, from purchase to delivery, was excellent and we recommend your Staples Corner branch to anyone we know who is looking for a new bed.
June 8, 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear your entire experience, from purchase to delivery, was excellent. Thank you for recommending our branch!
Team Bensons
Reply from Bensons For Beds - Staples Corner537
We appreciate your kind words. We are delighted to know you found our team helpful and friendly.
Team Bensons
Great customer service by Raj.
May 16, 2026
Reply from Bensons For Beds - Staples Corner537
We are glad you had a great experience. Thank you !
Team Bensons
Efficient and helpful service from…
Efficient and helpful service from Noori. Knew his stuff and very knowledgable. Took out the stress and avoided having to try every single bed!
June 3, 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased our team member provided efficient, knowledgeable service, making your bed selection stress-free. Thank you for your kind words!
Team Bensons
Very friendly, knowledgeable and not pushy!
Went in the store in Brent Cross and the staff was very friendly and helpful. Fatima was knowledgeable and patient. Good assortment across the full value spectrum.
May 25, 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear about your positive experience at our Brent Cross store! It's wonderful that our team was friendly and helpful.
Team Bensons
From beginning to end we had a fabulous…
From beginning to end we had a fabulous service, from the salesman in Staples Corner branch to the delivery staff; a great team. Delivery of mattress was smooth and on time, we were notified and updated on precise delivery time.
Product came as expected and couldn’t be happier. Thank you to all.
May 24, 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear you received such fabulous service from our team, from start to finish! It's wonderful that your delivery was smooth and on time. Thank you for your kind words.
Team Bensons
Great service and communication, mattress is pretty good too
From the moment we walked into the shop and guided to the perfect mattress for our needs, we kinda new this was the one. Oddly the dual tension mattress was incorrectly labelled in the shop, but once that was sorted we were quite sure of our choice. Sales manager was attentive and also gave us space to discuss together. Perhaps there was a little over selling of all the add-ons (pillow, pillow protector, mattress protector etc). Delivery was well communicated (email, text & phone calls). Lots of reminders to review both delivery and sales, hence I'm writing this now. We have had the zip n link mattress for a week now, and all looking and feeling good.
May 8, 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that from the moment you arrived, our team helped guide you to a mattress that suits your needs, while giving you the space to discuss and decide together. We appreciate you highlighting the dual‑tension label issue and are glad this was quickly resolved for you. Thank you also for your feedback regarding the add‑ons — it’s helpful and will be shared with the team.
10/10 experience
Smooth process from purchase through delivery. No surprise, no added costs, no issues.
Multichannel experience worked great as well: I saw the bed in store, called to confirm, paid online through an ad-hoc quote created by the store rep.
May 8, 2026
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you experienced a smooth purchase and delivery! It's great the multichannel process worked well for you. Thank you for sharing your positive experience with us.
Team Bensons
Reply from Bensons For Beds - Staples Corner537
Thank you! Our delivery team are experts, so we’re glad they made putting the bed together look easy. Enjoy your new bed,
Megan | Customer Care Specialist💜
Items not delivered but later rectified
We ordered a mattress and the mattress protector but the mattress protector was not delivered. I realized this after the delivery person had left. I called him and he said that he will return to deliver the mattress protector but he never returned.
Later I got in touch with Bensons Beds and they asked me to collect the mattress protector from the Tottenham store. I went to the Tottenham store and they did not have the mattress protector.
However, upon posting the review, the customer service team got in touch with me and the mattress protector was promptly delivered.
April 1, 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We’re very sorry to hear about your experience and apologise for the inconvenience caused by the missing mattress protector and the confusion that followed. This is not the level of service we aim to provide, and we understand how frustrating this must have been for you.
We have contacted you today to discuss this further with you.
Thank you for bringing this to our attention, and again, please accept our apologies for the inconvenience caused,
Megan | Customer Care Specialist
Helpful service
Fatima in staples corner branch was very helpful and the delivery team also
March 27, 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for the lovely feedback! 😊 Wonderful to hear Fatima at our Staples Corner branch was so helpful, and great to know the delivery team were fantastic too. We really appreciate it,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Staples Corner537
Thank you for the great feedback! 😊 So glad to hear you’re happy with the product, had helpful support in‑store, and that the delivery team were excellent. Much appreciated,
Megan | Customer Care Specialist💜
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