Purchasing in store was very easy, The staff were extremely knowledgeable & helpful in all matters. The delivery team were also very accommodating and certainly didn’t mind taking my new bed & mattr... See more
Location
Switch locationUnit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW Brent Cross, Greater London, GB
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In a nutshell 'RAJ'!!! Wonderful salesman. Knowledgable, personable, professional. We visited the Staples Corner store on Tue 26th May and was made to feel welcome and valued. I write this review on b... See more
Company replied
From the moment we walked into the shop and guided to the perfect mattress for our needs, we kinda new this was the one. Oddly the dual tension mattress was incorrectly labelled in the shop, but once... See more
Company replied
Smooth process from purchase through delivery. No surprise, no added costs, no issues. Multichannel experience worked great as well: I saw the bed in store, called to confirm, paid online through an... See more
Company replied
Company details
About Bensons For Beds - Staples Corner537
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW, Brent Cross, Greater London, United Kingdom
- 2084386743
4.6
Excellent
288 reviews
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Our New Mattress
The service is phenomenal and the communication spot on.
July 24, 2025
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We are thrilled to hear that you had a phenomenal experience and that our communication was spot on! It's our goal to provide exceptional service to each and every customer. Thank you for your kind review, Megan at Customer Care
Delivery expected 2050!!!
Originally my delivery was going to arrive a week later, but now it has been moved to 2050!!! Yes apparently waiting for 25 years for a mattress I have paid for in full.
Disgusting that I have taken a day off for this delivery and now no one can rectify it and I now have to wait 3 weeks for the delivery.
July 20, 2025
Reply from Bensons For Beds - Staples Corner537
We sincerely apologise for the delivery issues you experienced and appreciate your patience while we worked to resolve them. The date reference was to confirm an outstanding balance, which may have contributed to the delay. We’ve since clarified this with you and are pleased to confirm everything is now fully resolved.
Thank you for sharing your feedback,
Megan – Bensons for Beds Customer Care.
Awaiting delivery
Although we have yet to have the bed delivered, the service we received, from Bensons at Staples Corner, was excellent.
July 16, 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for the positive review! Our team at Bensons is dedicated to providing excellent service to all of our customers, and we are glad to hear that our Staples Corner location met your expectations. We can't wait for you to receive your new bed and experience more of our exceptional service, Megan at Customer Care
Excelent service from Fatima the sales…
Excelent service from Fatima the sales executive
July 19, 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for your kind words! We are thrilled to hear that you had an excellent experience with Fatima. Our team strives to provide top-notch service to all our customers. We look forward to assisting you again in the future, Megan at Customer Care
The shop assistant gave us time to go…
The shop assistant gave us time to go round all the beds in the store and he was there if we needed him . the store.amazingly displayed which was easy to walk around the store. I will always recommend answer for beds.
July 15, 2025
Unprompted review
Reply from Bensons For Beds - Staples Corner537
Thank you for the glowing review! We take great pride in our store's presentation and ensuring our customers have a comfortable shopping experience. It means a lot to us that you would recommend us for all your bedding needs. See you soon! Megan at Customer Care😊
Great customer service form Sanjay in…
Great customer service form Sanjay in store in Staples corner - went above and beyond to ensure we were making the best decision in terms of our selection giving plenty of tips re support, design etc.
July 4, 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for taking the time to leave this kind review! We are thrilled to hear Sanjay provided exceptional customer service during your recent visit to our store. Our team takes great pride in going above and beyond to assist customers. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care
Very informative and helpful
Very informative and helpful, understanding our needs and desires well but offering sensible alternatives. Fantastic choice on two floors.
June 23, 2025
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you found our team informative and helpful Susan! It's great to know we understood your needs and offered suitable options with a fantastic selection. Thanks for your feedback, Megan at Customer Care
Today I went to the benson for beds…
Today I went to the benson for beds store in staples corner and I was assisted by Sanjay. He was a very helpful man, he showed me all available options and the beds which I chose he explained all it’s features really well.
June 21, 2025
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you found our team member helpful during your visit to our store Sahil. We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Noori was very helpful and helped us…
Noori was very helpful and helped us purchase a new mattress.
June 4, 2025
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you had a positive experience and that we could help you find a new mattress. Thanks for your feedback, Megan at Customer care
Kind helpful and very knowledgeable…
Kind helpful and very knowledgeable service from manage Amit
May 31, 2025
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We are so glad to hear you received kind, helpful, and knowledgeable service. We appreciate your positive feedback and support, Megan at Customer Care
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Raj was really good, excellent customer service listened to what we wanted and advised on best bed and mattress really happy 😊
May 29, 2025
Reply from Bensons For Beds - Staples Corner537
We're so happy to hear that our staff provided excellent customer service! It's great to know that you are really happy with the bed and mattress you chose. Thanks for your review, Megan at Customer care
Choice Made Easy
There are so many companies selling beds and mattresses and varying reviews, so I headed into Bensons for Beds with some trepidation. Luckly, I dealt with Amit at Staples Corner. He managed to narrow our needs down to just a couple of mattresses, making our choice easy. Thank you Amit.
May 20, 2025
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you had a positive experience in our store. It's great to know that our team member helped you narrow down your choices and made the decision process easier. Thank you for your feedback, Megan at Customer care
The sales assistant was very helpful
The sales assistant was very helpful, took her time to explain everything
May 24, 2025
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that the sales assistant was so helpful and thorough. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
Sanjay from the Staples Corner store…
Sanjay from the Staples Corner store has been very helpful.
April 24, 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for your kind words about Sanjay at our Staples Corner store! We're thrilled to hear he provided excellent service and we'll be sure to pass along your praise to him. We appreciate your business! Sleep well, Team Bensons💜
Very helpful and informative and…
Very helpful and informative and listened to our needs.
April 21, 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for your kind review! We're so happy to hear that our team was able to provide you with helpful and informative service while listening to your needs. - Team Bensons 💜
A worthwhile experience
Had a wonderful experience.
Sales man was pleasant, patient and helpful regarding product availabilities, offers and insight on orders online.
Very good customer services with a thumbs up!
April 18, 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for the glowing review! We are thrilled to hear that our sales team provided great customer service and helpful insights. Thank you for choosing our business and we can't wait to assist you again in the future.
Ahmet the manager of the store was very…
Ahmet the manager of the store was very helpful, knowledgable and delightfully patient.
April 13, 2025
Reply from Bensons For Beds - Staples Corner537
Thank you so much for your kind words, we're thrilled to hear that Ahmet provided such excellent service during your visit. We pride ourselves on having knowledgeable and patient staff members, and we're glad to hear it made a positive impact on your experience. We look forward to seeing you again soon! 😊
Well organised showroom and knowledgable staff
I liked how your showroom at Staples Corner is organised. It was easy to see all the options I was interested in. The sale person was knowledgable and very helpful. It was easy and straightforward to organise the finance arrangement.
April 13, 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for your kind words! Our team at Staples Corner takes pride in creating a well-organized showroom for our customers to easily explore their options. We're happy to hear our knowledgeable staff and finance arrangements made your experience straightforward.
Bensons Staples Corner: Highly recommended
I visited the staples corner store with my family to choose an adjustable bed for my elderly mother. We were served by Sanjay who was extremely welcoming and made us all feel comfortable. He showed us what the store had to offer in line with our requirements and proved to be extremely knowledgeable. I can't fault our experience in the store and will happily recommend Bensons Staples corner to others.
March 1, 2025
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you and your family felt welcomed during your visit. We appreciate your kind words about the service you received while choosing a bed for your mother. Thank you for recommending our store, Megan at Customer Care.
We ordered an orthopedic mattress from…
We ordered an orthopedic mattress from Bensons for £1500. When we placed the order, everything seemed fine, and the salesperson never informed us that the mattress might have a strong smell of dampness or gas, which could last up to 10 days.
Yesterday, after waiting eight days, we finally received the mattress and got rid of our old one. However, within a few hours, we noticed a terrible musty, damp, and moldy odor coming from the new mattress. The smell is so strong and unbearable that we can’t even stay in the bedroom—it’s nauseating and has given us headaches. Despite keeping the windows open in this cold weather, the odor won’t go away.
Both my spouse and I suffer from back pain, and now For two nights, we have been sleeping on blankets in the living room, which is extremely uncomfortable.
We contacted Bensons today, and they refused to help. They told us this smell is “normal” and that we need to wait 10 days. If the smell persists after that, they might send someone to inspect it. Only after we purchased the mattress did they mention that a sticker on the mattress warns about the smell, but we were never informed about this at the time of purchase.
I do not recommend buying from Bensons—it’s been a nightmare.
February 20, 2025
Reply from Bensons For Beds - Staples Corner537
We're very sorry you're experiencing this issue with your new mattress. It's concerning to hear about the strong odour and the discomfort it's causing. We appreciate your patience with allowing us to put this right for you. Thank you for your feedback, Megan at Customer Care
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