Bensons For Beds - Staples Corner537 Reviews 

289
TrustScore 4.5 out of 5

4.6

Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW Brent Cross, Greater London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It was easy to order my bed, it was delivered promptly with regular communications. The team dismantled and removed the existing bed with no fuss, and assembled the new bed professionally. The bed gav... See more

Rated 5 out of 5 stars

Purchasing in store was very easy, The staff were extremely knowledgeable & helpful in all matters. The delivery team were also very accommodating and certainly didn’t mind taking my new bed & mattr... See more

Rated 5 out of 5 stars

In a nutshell 'RAJ'!!! Wonderful salesman. Knowledgable, personable, professional. We visited the Staples Corner store on Tue 26th May and was made to feel welcome and valued. I write this review on b... See more

Company replied

Rated 4 out of 5 stars

From the moment we walked into the shop and guided to the perfect mattress for our needs, we kinda new this was the one. Oddly the dual tension mattress was incorrectly labelled in the shop, but once... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Staples Corner537

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW, Brent Cross, Greater London, United Kingdom

  • 2084386743

4.6

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(289)

25,760 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sales Associate Noorie was Amazing!

We went in to look for a wardrobe and had an excellent sales associate named Noorie. He helped us so much by giving us details of the product and making the purchasing process so easy. There was a deputy manager who was very blunt and unaware of his surroundings and kept bothering us while we were trying to look around the store which we did not appreciate. We requested to order the wardrobe with Noorie because he gave us a better experience. We will definitely be considering ordering with Noorie again in the future and advise others to order with him too.

October 23, 2023
Rated 1 out of 5 stars

Arrogant and disrespectful staff on sales floor

The one particular sales representative I encountered was arrogant and disrespectful from beginning to end. Suggest better staff training and accountability for customer facing employees on the sales floor. The product itself on the other hand are wonderful and my family has purchased 5 mattresses from them before and loved the product which came highly recommended.

October 21, 2023
Rated 1 out of 5 stars

Staples corner store, do better

Went into your Staples corner store looking to purchase a bed, after seeing what I wanted online.
However I wanted to see what it actually looked like first.
As I walked in, I was greeted by two Asian men, both said good morning then the one at the desk said "go your customer".
I didn't even get 2 metres in the door before being pounced on, with sales jargon and being followed around the store, clearly as a sales target!

When all I wanted to do was have a look in peace, then see you staff and place the order.
However your staff member even after asking him to give us 5 minutes continued to follow us with "what bed are you looking for, what style, is it double, king etc".
I felt so harassed by clearly a member of staff who needed to hit his target, that I walked out of the store after still been asked a million questions, whilst leaving.

The store was manager shouting at the staff member, I need you to get me a sale today, this is not good enough.
It is not good enough Benson for beds for your staff members to behave and speak in this way.

I was in two minds to even place my order online due to my experience in the store.
However I did place my order online, but I can clearly see why your stores are so quite, if your staff behave in this manner towards customers.

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, managed to determine which mattress was wanted from a price screenshot. Nice, speedy process and clear in regards to delivery dates

October 23, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look