Bensons For Beds - Staples Corner537 Reviews 

301
•
TrustScore 4.5 out of 5

4.7

Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW Brent Cross, Greater London, GB

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See what reviewers are saying

Rated 5 out of 5 stars

It was her demonstration of kindness however it was her perfect demonstration of patient, warm human factor that stood out. Eg, I was feeling hot and she asked her colleague to reduce the temperatu... See more

Company replied

Rated 5 out of 5 stars

Great customer service with Sanjay at Staples Corner He was patient and took real interest in what I required. Great service from beginning to end! Delivery team L and G friendly and provided an effi... See more

Company replied

Rated 5 out of 5 stars

Great costumer service. The gentleman that delivered my mattress wore gloves the entire time. We also had a small chat which I appreciated. What I also appreciated was that I could follow every step... See more

Company replied

Rated 5 out of 5 stars

Your member of staff Amit at Staples Corner London NW2 was very professional in his customer service, gave us good advice and supported us well. The delivery team of 3 were very professional too. Th... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Staples Corner537

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW, Brent Cross, Greater London, United Kingdom

  • 2084386743

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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4.7

All reviews

(301)

26,554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

We needed a comfy mattress on a budget, and quick delivery. Noori listened to what we needed and went through all the relevant options. We ended up purchasing an Eve mattress. He explained the return, and other policies offered, and kindly carried the mattress to the car for us. Great experience at Benson.

March 20, 2024
Rated 5 out of 5 stars

Excellent customer service!!!

The customer service given to us by the store manger Tyrone on the day was excellent!!! The store was closing and he took the time to ensure we were looked after and catered to our every need!!!
Thank you

February 29, 2024
Rated 5 out of 5 stars

Bensons at Staples Corner

Sanjay at Bensons at Staples Corner was great. We arrived near closing on Saturday, and he was patient & friendly regardless of our late arrival.
The following day, I called the Store first thing, and placed my order with Tyrone, who was also professional and helpful to deal with. All in all a very positive experience with the company so far.

March 2, 2024
Unprompted review
Rated 4 out of 5 stars

Polite and courteous store manager

The store manager Tyrone was very polite and courteous and allowed me to use their toilet so I then had time to look around and find what I wanted.
I did not require the help of the staff as I knew what I wanted and was able to narrow down my selection myself. I would have given them 5 stars if it was not for the fact that once I had made my selection it took ages to be able to pay and leave the store.

February 24, 2024
Rated 5 out of 5 stars

A very impressive experience

A very impressive experience. The assistant we dealt with (Sanjay) was excellent. He listened carefully to what we wanted, and was very helpful in taking us through the options. At no point did he try to push us into making a purchase. He made the entire experience much easier than we had feared it might be and we were very happy indeed with the option we finally chose. Excellent!

February 20, 2024
Rated 5 out of 5 stars

Excellent service

Well informed and attentive customer service. I believe the chaps name is Jay. He answered all my questions are paid attention to my product needs.

February 11, 2024
Rated 5 out of 5 stars

Great Experience

Had a great experience at the Staples Corner branch with Tyrone. Was very accommodating in us buying a mattress and a bed and helping us with measurements and styles. Great customer service. Thank you Tyrone.

February 4, 2024
Rated 5 out of 5 stars

Spoke with Tyrone

Spoke with Tyrone. He performed the mattress test and took his time to recommend
particular mattresses he felt were suitable for my needs following on from my surgery.

January 29, 2024
Rated 5 out of 5 stars

Sincere thanks for understanding and professionalism

Dear Tyrone

Its Graham here and we had our two new mattresses delivered today (23/01/24). I didn’t fill in the How Did We Do Survey as I was waiting for the mattresses to be delivered first and now I see it has closed due to my delay. So I thought I would turn to the keyboard to express my sincere thanks for you and your teams understanding and professionalism all tied up with a bit of humour! If only there were more like you out there to serve, what I feel, has become a market place where so many sellers just want to turn a buck without due consideration to the paying customer. You and the team deserver continued success because of how you conduct yourselves – well done.

Also please flag up to the powers that be that your two delivery guys Lee and Emmanuel were also first rate we all had a good laugh together and they were very efficient at moving those mattresses. – too damn heavy for me.

Anyway Tyrone thank you again and if you want me to direct this to one of your seniors just let me know.

Good luck

Graham

January 23, 2024

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