The staff in the shop were really helpful and helped us find the same mattress that we had previously purchased and love. Process was really quick and easy. We have bought the same style mattress 3... See more
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... See more
Company replied
The service from when I entered the store to look for a bed to the delivery experience was first class. Everyone was helpful and friendly. I was kept informed every step of the way via several phone c... See more
Company replied
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The deli... See more
Company replied
Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
531 reviews
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Overall Fantastic Experience
The service from when I entered the store to look for a bed to the delivery experience was first class. Everyone was helpful and friendly. I was kept informed every step of the way via several phone calls and emails. Nothing seemed to be too much trouble.
September 14, 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
We're absolutely delighted to hear that your entire experience, from choosing your bed to the delivery, was first-class! It's wonderful to know that everyone was helpful and friendly, and that you were kept informed every step of the way. We're pleased that nothing was too much trouble for our team. Thank you for sharing your fantastic feedback!
Team Bensons
Fantastic staff, easy delivery and love the mattress!
The staff in the shop were really helpful and helped us find the same mattress that we had previously purchased and love. Process was really quick and easy. We have bought the same style mattress 3 times now as we love it!
The 2 Andys that delivered the mattress were absolutely fantastic (very professional but also friendly and easy to talk to)! They were very helpful and offered to take it upstairs straight away.
August 27, 2026
First class service
September 13, 2026
Unprompted review
Excellent service
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The delivery team were respectful of us and our home. Can’t fault Bensons.
September 4, 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
We're delighted to hear that you received excellent service from start to finish! It's wonderful to know that choosing your guest bed, delivery, and assembly all went smoothly, and that our team kept you updated every step of the way. We're especially pleased that our delivery team was punctual, professional, knowledgeable, and respectful of both you and your home. Thank you for your fantastic feedback!
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Salesman very helpful
September 2, 2026
Very helpful
Very helpful. Stewart was very knowledgeable and passed on his experience so we chose the correct bed and mattress
September 3, 2026
… sales and delivery
Service with excellent delivery couldn’t fold them were very good very helpful. Definitely a 10 out of 10 thank you so much.
August 29, 2026
Reply from Bensons For Beds - Stockton27
Thank you for your kind words and high rating! We strive to provide exceptional service and are thrilled that we were able to meet your expectations. Thank you for choosing us as your trusted partner.
Very helpful and understanding
Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress. He asked for budget and preference etc and use his knowledge and experience to help us pick.
Everything was fully explained during the buying process and he ensured we were completely happy before going ahead - we didn’t feel pressured at any point to purchase from the store which we have had from other places.
Couldn’t recommend Stuart and the team enough, thank you so much!
August 29, 2026
Reply from Bensons For Beds - Stockton27
Hello,
Thank you so much for your fantastic review! 😊 We're delighted to hear Stuart made your visit such a positive experience, even with a little one in tow! 👶🛏️ His patience, knowledge, and commitment to finding the right mattress without any pressure are exactly the service we strive to provide. We'll be sure to pass on your kind words to Stuart and the team. Thank you for your recommendation, and we hope you enjoy many restful nights on your new mattress,
Megan | Customer Care Specialist! ⭐
Reply from Bensons For Beds - Stockton27
Hi,
Thank you for your wonderful review! 😊 We're delighted to hear you enjoyed our no-pressure approach and found the information provided helpful. Delivering excellent service and helping our customers make the right choice with confidence is what we strive for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Ordering my mattress was very easy.
August 27, 2026
Excellent service all round
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
August 20, 2026
Reply from Bensons For Beds - Stockton27
Hello Mr Maxwell,
Thank you for your feedback! 😊 We're delighted to hear that you received helpful advice from start to finish. Ensuring our customers feel supported throughout their journey is really important to us, and it's wonderful to know our team made a positive difference.
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Stockton27
We are so pleased to hear that your experience with us was good from beginning to end. Thank you for sharing your positive feedback!
Team Bensons
Seamless from start to finish
Seamless from start to finish. Excellent customer service in store. Straight forward ordering and perfect delivery. Plenty of communication and updates. Absolutely zero negatives
August 13, 2026
Reply from Bensons For Beds - Stockton27
Hey Mrs Watson,
Thank you for your fantastic review! 😊 We're absolutely delighted to hear that your experience was seamless from start to finish. It's wonderful to know that our in-store team provided excellent customer service, that ordering was straightforward, and that your delivery was perfect.
We're especially pleased that our communication and regular updates kept you informed every step of the way. Hearing that you found "absolutely zero negatives" is the highest compliment we could receive!
Hope to see you again in the future,
Megan | Customer Care Specialist
would use this company again 💯 very…
would use this company again 💯 very stress free lovely people very helpful the boys who delivered the bed and put it together were a pleasure to have in my home would highly recommend
thank you 🙏
August 17, 2026
Reply from Bensons For Beds - Stockton27
Hello Sharon,
Thank you for your wonderful feedback! 😊 It sounds like we've earned a 100% stress-free stamp of approval! 💯✨
We're delighted to hear that everyone made your experience an easy and enjoyable one, especially the delivery team.
Thank you for your recommendation, your kind words, and for choosing Bensons. Enjoy your new bed, and we'll be here whenever you're ready for your next sleep upgrade,
Megan | Customer Care Specialist!
Marie was very helpful and…
Marie was very helpful and knowledgeable, completely not pushy just friendly and informative. There was a good range to choose from and some good deals too, as a returning customer all my details were already on file which made everything easier once I had made my choice
August 9, 2026
Reply from Bensons For Beds - Stockton27
Hello Miss Hadley,
Thank you for your wonderful review! 😊 We're delighted to hear that Marie was so helpful and knowledgeable while helping you find the right choice. It's fantastic to know that her friendly, informative approach made the experience enjoyable and pressure-free.
Thank you for your continued loyalty to Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist✨
Excellent customer service
August 11, 2026
Reply from Bensons For Beds - Stockton27
Hey Deborah,
Thank you for your review! 😊 We're delighted to hear that you received excellent customer service. Providing the best possible experience for our customers is always our goal, so it's wonderful to know we got it right. Thank you for choosing us,
Megan | Customer Care Specialist✨
Friendly staff
Friendly staff in store and the delivery men. Good quality service and products
August 8, 2026
Reply from Bensons For Beds - Stockton27
We're so pleased to hear that you found our staff friendly and our service and products of good quality. Thank you for sharing your positive experience with us!
Thank you for your positive review - Lauryn at Customer Care
Ottoman style king size bed
Easy store visit.
No pressure sales.
Very easy front end to end.
Bed was flat packed but supremely well packaged, no damage and instructions easy to follow.
Good price
Good delivery
Good service
June 19, 2026
Reply from Bensons For Beds - Stockton27
Thank you for your fantastic feedback! We're delighted to hear you had an easy, pressure-free experience from start to finish. It's great to know your bed arrived well packaged, with clear instructions and in perfect condition. We really appreciate your kind comments on our prices, delivery and service, and we hope you enjoy your new furniture! 😊
Reply from Bensons For Beds - Stockton27
We're so pleased to hear you had such a positive experience with our customer service and enjoyed your shopping experience. Thank you for your wonderful feedback!
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