Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... See more
Company replied
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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The staff were really helpful, knowledgeable and patient. I was able to pick the best bed and mattress for my needs and within a reasonable budget. Really pleased with the whole experience and wouldn'... See more
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
Service with excellent delivery couldn’t fold them were very good very helpful. Definitely a 10 out of 10 thank you so much.
Company replied
Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
525 reviews
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We really liked what we saw in the…
We really liked what we saw in the shop, and we ordered two ottoman double beds for our children. The beds took five weeks to arrive. When we received the order, my husband unpacked one of the beds and found a scratch on part of the metal frame. We are not sure whether this happened during delivery or at the manufacturer.
The first bed was easy to put together by following the instructions. However, when it came to the second bed, it was much more complicated and took us double the time, or even longer, to assemble because the instructions were not as simple to follow.
Overall, we are pleased with both beds!
May 10, 2026
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your feedback. We're glad you are pleased with the beds. We're sorry to hear about the scratch and the difficulty you experienced with the second bed's assembly. We will review the assembly instructions to ensure they are easy to follow.
Team Bensons
Helpful customer service rep
May 6, 2026
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your experience, and we are so happy to hear our customer service representative was helpful.
Team Bensons
Very happy with the quality of my bed…
Very happy with the quality of my bed frame & mattress. Great customer service at Stockton with Paul. My order was delivered on time, with friendly & helpful delivery team. All carried upstairs for me, would definitely recommend Bensons for Beds 👍🏻
May 7, 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy you're pleased with the quality of your bed frame and mattress! It's great to hear about the excellent service you received and that your order was delivered on time by a friendly and helpful team. Thank you for recommending us!
Team Bensons
The guys in the shop were helpful
The guys in the shop were helpful, informed but not pushy. The credit options were explained clearly. Our mattress arrived on time with lots of communication beforehand. The delivery guys were friendly, quick and efficient.
May 2, 2026
Reply from Bensons For Beds - Stockton27
We're happy to hear that our team were helpful and informative, and that the credit options were explained clearly. It's great your mattress arrived on time and the delivery team were friendly and efficient.
Team Bensons
Brilliant company to deal with from…
Brilliant company to deal with from sales to delivery. Sales guy Mark was very helpful and info was received regularly updating on delivery time. Two guys who delivered were brilliant, both removing old mattress and installing new one. Staircase was not easy to negotiate but they managed ok. Would recommend Bensons for Beds any day.
May 1, 2026
Reply from Bensons For Beds - Stockton27
Thank you for the fantastic review! 😊 We’re so pleased Mark and the delivery team made everything run smoothly—even with those tricky stairs! Thanks for the recommendation and enjoy your new bed 🛏️✨
Unreliable
Benson beds once purchased item if any fault with product their service is really let you down, they don’t solve problems and not accurate with information, they don’t even pick up the phone. I had faulty bed delivered and it took 3 month to pick up only help with finance team intervene and still waiting for confirmation of my refund.
April 28, 2026
Reply from Bensons For Beds - Stockton27
We regret to hear about the issues you experienced with the faulty bed and the delay in resolution. We appreciate you bringing this to our attention. We're looking into the matter to improve our service and communication.
Team Bensons
Time and patience of staff to let you…
Time and patience of staff to let you compare beds for what was right for you nothing was to much trouble staff very knowledgeable on products sold including pillows and protectors.
April 26, 2026
Reply from Bensons For Beds - Stockton27
Thank you so much! 😊 We love hearing this—our team is always happy to give you the time and guidance you need to find just the right fit (right down to the pillows!). We’ll be sure to share your kind words with them,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Stockton27
Thank you! 😊 We’re so glad you found our sales team helpful, knowledgeable, and refreshingly not pushy—just how shopping should be! 💜
Reply from Bensons For Beds - Stockton27
Much appreciated! Paul will be delighted to hear this 👏
Take care and see you again soon,
Megan | Customer Care Specialist
Staff very helpful and courteous.
March 14, 2026
Reply from Bensons For Beds - Stockton27
Thank you! We’re really pleased to hear our staff were helpful and courteous.
Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist💤
Great service from start to finish
Great service from start to finish. Good quality bed and excellent price compared to other stores. Good advice and friendly instore team. Delivery was prompt and efficient.
Highly recommend 👌
April 20, 2026
Reply from Bensons For Beds - Stockton27
Thank you for the fantastic feedback! We’re delighted you enjoyed great service from start to finish, found excellent value, and received friendly in‑store advice along with prompt delivery 😊
Sleep well and sweet dreams!
Megan | Customer Care Specialist
Excellent delivery service
Excellent delivery service! The communication from bensons regarding the delivery was brilliant! I was receiving emails and phone calls to let me know updates and even on the day of delivery I was kept well informed. Drivers Lee and Stew worked well and respected my property. They gave me a demo of the bed and ensured I was happy before they left. Thank you so much!
April 20, 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for the fantastic feedback! We’re delighted our communication kept you well informed throughout, and that Lee and Stew provided such respectful, professional service. It’s great to hear the bed demo was helpful and that you were happy before they left,
Megan | Customer Care Specialist😊
The service from buying the beds and…
The service from buying the beds and the great advice from Mark to the delivery and installation was first class. Highly recommend.
April 12, 2026
Reply from Bensons For Beds - Stockton27
We're so happy to hear that you received first-class service, from the helpful advice to the excellent delivery and installation of your beds! We appreciate your recommendation.
Team Bensons
Excellent service in your Stockton…
Excellent service in your Stockton store. Very helpful staff.
April 10, 2026
Reply from Bensons For Beds - Stockton27
We appreciate your positive feedback regarding the excellent service and helpful staff at our Stockton store! Thank you for sharing.
Team Bensons
Brilliant staff instore
April 9, 2026
Reply from Bensons For Beds - Stockton27
Thank you! We’re so glad you had a great in‑store experience—our team will really appreciate this.
Looking forward to welcoming you back again soon,
Megan | Customer Care Specialist💜
Absolutely great from start to finish
Absolutely great from start to finish, great staff in the shop. Constant messages to keep us in the know, and the delivery lads were great and punctual, second time of purchasing with these. Fab x
March 29, 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for your lovely feedback! We’re thrilled to hear everything was great from start to finish, from our in‑store team to the delivery lads. We really appreciate your repeat custom—fab to have you back,
Megan | Customer Care Specialist
Our first choice for beds and bedding
We needed a new mattress and pillows. Our last couple of bedding items and mattress were purchased from Bensons so our local store was our first choice. The store was clean and tidy, with plenty of room to walk around. We received a friendly welcome from Paul and the team and were directed to several mattresses in the store. We tested a couple to assess the best comfort and support and did the same with the pillows. The offer price was good and the delivery time quick. A great service that continued to delivery. We received regular updates and the mattress was delivered , as expected by McCauley and Adam, efficiently and carefully - and they removed the old one. An excellent friendly, professional, helpful team and service
March 27, 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for taking the time to share your experience! We’re delighted that Paul and the team made you feel welcome and helped you find the perfect mattress and pillows. It’s great to hear you enjoyed the clean, spacious store and felt supported while testing out the options. We truly appreciate your kind words,
Megan | Customer Care Specialist✨
Was very easy to purchase what I was looking…
Was very to purchase what I was looking for there rush very easy going and helpful staff made it easy to communicate and feel comfortable with my purchase
March 21, 2026
Reply from Bensons For Beds - Stockton27
Thanks for the great review Mr Williams! So glad you found exactly what you needed — easy, friendly, and no rush. That’s how we like to make every purchase feel!
We're always here if you need anything else,
Megan at Customer Care🌟
Reply from Bensons For Beds - Stockton27
Thanks so much for the lovely feedback! 😊 We’re delighted to hear everything was friendly, easy, and straightforward — and that our team member made such a great impression. We really appreciate you taking the time to share this,
Megan at Customer Care
Excellent experience from start to finish
Mark at the Stockton store could not have been more patient and supportive. Delivery and installation went smoothly and expertly.
March 13, 2026
Reply from Bensons For Beds - Stockton27
Thank you for giving us 5 stars! We’re delighted to hear Mark at our Stockton store was so patient and supportive throughout your visit. It’s great to know your delivery and installation went smoothly and were handled expertly. We really appreciate your lovely feedback,
Megan at Customer Care💜
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