Knowledgeable staff who were very helpful and did not try to steer us into making our decision, they just provided information and allowed us to try everything. Good range of products across all pr... See more
Company replied
Location
Switch locationUnit 3 Priory Fields, Priory Avenue, TA1 1QS Taunton, Somerset, GB
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See what reviewers are saying
Our experience with Bensons for Beds, Taunton, Somerset was of pleasant and efficient colleagues. From the store itself when we bought our new mattress, Rob, once I described what I was looking for, t... See more
Company replied
The whole experience of purchasing a mattress was great. Huge choice at the Taunton branch. Rob the sales manager was exceptionally helpful. Delivery was as promised & faultless, Mattress brought... See more
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Excellent experience in-store, bur poor after-sales. Bed was delivered without wheels. Two man delivery on 17/05/2026 was very rushed . They couldn’t get away quick enough. Poor customer service.
Company replied
Company details
About Bensons For Beds - Taunton114
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Priory Fields, Priory Avenue, TA1 1QS, Taunton, Somerset, United Kingdom
- 1823423831
4.7
Excellent
549 reviews
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Reply from Bensons For Beds - Taunton114
Thank you for sharing your experience with us, Court! We are delighted to hear that our service has been brilliant for you. We strive to provide exceptional service to all of our customers, Megan at Customer Care
Kerry’s an indispensable asset the the company!!
Kerry was amazing!! Popped over to say hello once we had a bit of a look around and explained how everything is laid out!! She Showed us the different bed sizes and mattresses then left us to have another look around to make sure we found what we wanted!! Later, Kerry went through all the possible options in a very gentle and friendly manner!! We left having bought our new bed feeling like we had known Kerry for years and is an amazing asset to the business!! Kian who was in store at the time was also very friendly and polite!! If we are looking for a bed in the future we know exactly where to come and who to see!!
July 13, 2025
Reply from Bensons For Beds - Taunton114
Thank you for your kind words, we are thrilled to hear about your wonderful experience with Kerry and Kian! We can't wait to see you again in the future! Happy sleeping in your new bed, Megan at Customer Care
Excellent customer service
We always come here to buy our beds and mattresses. The staff are so kind and helpful.
July 13, 2025
Reply from Bensons For Beds - Taunton114
Thank you for your continued support! Our team takes pride in providing exceptional service and we are glad to hear that it has not gone unnoticed. We look forward to assisting you with all your bedding needs in the future, Megan at Customer Care
Avoid!
We brought pillows at the weekend, £80 per pillow. We used them for one night, with pillow protectors and pillowcases and and we are not able to get a refund. No-where online does it state pillows are non refundable, nor where we told we couldn’t get a refund at the time of sale. Staff have been rude and dismissive.
July 8, 2025
Reply from Bensons For Beds - Taunton114
We appreciate your feedback. We're sorry to hear about the issue with the pillows and the service you experienced. We'll review our return policy's to ensure better customer interactions in the future.
Thank you,
Megan at Bensons for Beds Customer Care.
Reply from Bensons For Beds - Taunton114
Thank you so much for taking the time to leave us a review! It makes our day to hear that Kerry was able to provide knowledgeable, helpful, and friendly service to you. We are committed to providing exceptional experiences for our customers and we're glad Kerry was able to deliver that for you. We truly appreciate your support and look forward to seeing you again in the future, Megan at Customer Care
There was no heavy sales pitch
There was no heavy sales pitch. I felt the person helping me understood my needs, and explained the differences in the beds that I looked at. I wanted to buy from a local company who used a good professional courier. Communication has been excellent. I would highly recommend Bensons beds.
July 6, 2025
Reply from Bensons For Beds - Taunton114
Thank you so much for your kind words and for choosing us as your local bed company. Our team takes pride in providing top-notch service and we're thrilled to hear that you had a great experience with us. We always strive to understand our customers' needs and ensure clear communication throughout the process. Thank you for recommending us, it means a lot, Megan at Customer Care
Attentive and knowledgeable service…
Attentive and knowledgeable service without pressure or fussiness. Personable and intuitive to our needs and questions.
July 1, 2025
Reply from Bensons For Beds - Taunton114
Thank you for your kind words! We strive to provide attentive and knowledgeable service without any pressure or fussiness. Our team is always here to cater to your needs and answer any questions you may have. We appreciate your support and look forward to seeing you again in the future,
Megan at Customer Care
DO NOT USE THIS COMPANY
I ordered a bed 2 weeks ago and with the delivery date of 3rd of July (Tomorrow). In the past couple of days I received delivery confirmation for delivery time and delivery date. This morning I received delivery time confirmation to only receive a phone call 3 hours later saying the bed will not be delivered till the 11th of July now (over a week later) I have booked a days unpaid leave from work and have dismantled my old bed due to the delivery tomorrow.
Thanks to benson for beds I now have no bed to sleep on for over a week and have lost a whole days pay. Due to the bed now not comming
Very very disappointed
July 1, 2025
Unprompted review
Reply from Bensons For Beds - Taunton114
Hi there, we apologise for the inconvenience and disappointment caused by the delay in your bed delivery. We understand the frustration it may have caused and we're working to get your bed to you as soon as possible. For support, please follow the link and reach out to us: Contact Us | Bensons for Beds
Thank you,
Megan at Customer Care
Excellent Service
We were greeted quite quickly by the store colleague. He was extremely helpful and knowledgeable. Showed us various options available suiting our needs and gave us time to try, ponder and come to our choice.
June 24, 2025
Unprompted review
Reply from Bensons For Beds - Taunton114
We appreciate your positive feedback! We're happy to hear that our colleague was helpful and knowledgeable, guiding you to find the perfect choice. Thank you for sharing your experience with us Janet, Megan at Customer Care
the young man in the shop was very…
the young man in the shop was very helpful and knowledgable.
June 17, 2025
Reply from Bensons For Beds - Taunton114
We're glad you found our team member helpful and knowledgeable Jacqui. We appreciate you taking the time to share your positive experience! Take care, Megan at Customer Care
Very helpful staff.
June 18, 2025
Unprompted review
Reply from Bensons For Beds - Taunton114
Thank you for your lovely 5 star review Clio. We appreciate your feedback, Megan at Customer Care
The professionalism from the sales man…
The professionalism from the sales man who listened to my sleep problems and through experience advised the best suited mattress for my needs, without try to sale me the most expensive mattress in the store.
June 18, 2025
Unprompted review
Reply from Bensons For Beds - Taunton114
We appreciate you sharing your experience! We're happy to hear that our team member helped you find the best mattress for your needs by listening to your concerns and offering tailored advice. Thanks for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Taunton114
We're happy to hear that our assistants were helpful to you Miss Babb. Thank you for your positive feedback; we appreciate it greatly, Megan at Customer Care
Chest of drawers
I recently bought a chest of drawers from benson for beds in Taunton the sales person Kerry was really helpful and offered all the options available without being too over powering or pushy overall a good experience
June 8, 2025
Reply from Bensons For Beds - Taunton114
We appreciate you taking the time to share your positive experience. We are happy to hear that our team member was helpful and provided excellent service without being pushy. Thank you for choosing us, Megan at Customer Care
Great from browsing to delivery
Great from browsing to delivery. Kerry at the Taunton store was so helpful and friendly - not pushy at all like some retailers. Delivery efficient and Sealy mattress comfy. Would recommend!
June 9, 2025
Unprompted review
Reply from Bensons For Beds - Taunton114
We're happy to hear that you found our service great, from browsing to delivery! It's wonderful you found the staff member helpful and the mattress comfy. We appreciate your recommendation, Megan at Customer Care
Reply from Bensons For Beds - Taunton114
We're glad our information was helpful to you. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Nice showrooms helpful staff
Nice showrooms well laid out and well stocked.
Helpful and patient sales personnel. Thank you
June 6, 2025
Reply from Bensons For Beds - Taunton114
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our showrooms well-organised and our sales team helpful! We hope you love your new order, Megan at Customer Care
Reply from Bensons For Beds - Taunton114
We're happy you found our product good, the price great, and the service helpful. We appreciate your support and positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Taunton114
We appreciate you recommending us and are happy our staff was so helpful and accommodating! Thanks for your positive feedback, Megan at Customer care
I ordered two new beds with the help &…
I ordered two new beds with the help & expertise of Rob the store manager in the. ITaunton store. He was professional & extremely polite. Made time to make sure I made the right decision without making me feel pressured. I would 100% recommend this store & Rob. Very pleased with my experience there & will return when I need too for further purchases in the future.
June 3, 2025
Reply from Bensons For Beds - Taunton114
We're happy to hear that you had a positive experience in our store. We appreciate your kind words regarding the assistance you received during your purchase. We're glad the team member was helpful and made you feel comfortable. Thank you for the recommendation; we look forward to seeing you again, Megan at Customer Care
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