Knowledgeable staff who were very helpful and did not try to steer us into making our decision, they just provided information and allowed us to try everything. Good range of products across all pr... See more
Company replied
Location
Switch locationUnit 3 Priory Fields, Priory Avenue, TA1 1QS Taunton, Somerset, GB
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See what reviewers are saying
Our experience with Bensons for Beds, Taunton, Somerset was of pleasant and efficient colleagues. From the store itself when we bought our new mattress, Rob, once I described what I was looking for, t... See more
Company replied
The whole experience of purchasing a mattress was great. Huge choice at the Taunton branch. Rob the sales manager was exceptionally helpful. Delivery was as promised & faultless, Mattress brought... See more
Company replied
Excellent experience in-store, bur poor after-sales. Bed was delivered without wheels. Two man delivery on 17/05/2026 was very rushed . They couldn’t get away quick enough. Poor customer service.
Company replied
Company details
About Bensons For Beds - Taunton114
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Priory Fields, Priory Avenue, TA1 1QS, Taunton, Somerset, United Kingdom
- 1823423831
4.7
Excellent
549 reviews
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Taunton store
Staff (kerry) very helpful, patient friendly, knowledgeable and spoke to me as a person and wanted to understand how my disability actually affects me to help me actually make the right choice and also has a sense of humour which helps you to relax more.
September 4, 2025
Reply from Bensons For Beds - Taunton114
We appreciate your feedback! We're happy to hear that our staff was helpful, patient, and knowledgeable. It's great to know they understood your needs and helped you make the right choice while making you feel relaxed.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Taunton114
We appreciate your positive feedback! We are happy our staff was helpful and provided excellent service. Thank you for your support, Megan at Customer Care
Reply from Bensons For Beds - Taunton114
Thank you for the 5-star review! We value your feedback and can’t wait to see you again. Take care, Megan at Customer Care
We bought our first mattress as a young…
We bought our first mattress as a young couple and was greeted by Kerry. She was so polite and chat and had fantastic product knowledge. She mate the hole experience a breeze and was just really kind and bubbly. We will come back for anything else we need.
August 20, 2025
Reply from Bensons For Beds - Taunton114
We appreciate you sharing your positive experience purchasing your first mattress. We're happy to hear that you found our team member polite, knowledgeable, and helpful, making the process easy. We look forward to assisting you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Taunton114
We appreciate your positive feedback! We're so glad you enjoyed our service, delivery, and your fabulous bed. It was our pleasure to help you.
Take care, Megan at Customer Care
Excellent all round.
Great customer service from Kerry in the Taunton store. Very knowledgeable and listened to what we were looking for.
We had time to consider the options and was able to complete our order over the phone a couple of days later.
August 29, 2025
Reply from Bensons For Beds - Taunton114
We're happy to hear that you had a great experience in our store. We appreciate that you felt listened to and had time to consider your options. Thank you for sharing your positive feedback, Megan at Customer Care
Excellent service.
Rob was brilliant and coped with an IT issue brilliantly.
The order was processed without fuss and I had all the information I needed.
Thank you.
August 27, 2025
Reply from Bensons For Beds - Taunton114
We appreciate your positive feedback! We're so glad the order process was smooth and that all the information you needed was provided. We are happy the IT issue was handled well, Megan at Customer Care
Reply from Bensons For Beds - Taunton114
We appreciate you sharing your experience! We are so glad that our staff was helpful and friendly during your visit with us.
From the moment we stepped into the…
From the moment we stepped into the showroom we were not jumped on, makes every satisfying feeling to be allowed to browse freely.
Staff did announce themselves by stating if we require assistance they can be found on the sales desk.
Once had decided what we required then the staff were very knowledgeable and helpful.
August 19, 2025
Reply from Bensons For Beds - Taunton114
We're happy to hear that you appreciated the showroom experience and our team's helpful approach. It's great to know our staff were knowledgeable when you needed assistance. Thank you for your feedback, Megan at Customer Care
Friendly and knowledgeable staff
Friendly and knowledgeable staff
Explained everything we needed to know
August 16, 2025
Reply from Bensons For Beds - Taunton114
We are delighted to hear that our team was friendly, knowledgeable, and thorough in their explanations. Thank you for sharing your positive experience, Megan at Customer Care
Informative staff
The information we were given about the bed bases and mattresses was detailed and very helpful when making our choice.
August 11, 2025
Reply from Bensons For Beds - Taunton114
Thank you for the amazing review! We take pride in providing detailed and helpful information to our customers to help them make the best choice for their needs. It was our pleasure assisting you in finding the perfect bed base and mattress.
Helpful good explanation of different…
Helpful good explanation of different mattresses
August 7, 2025
Reply from Bensons For Beds - Taunton114
Thank you for the kind words! We're glad our team was able to provide a helpful explanation of our mattresses. It's our goal to make sure our customers have all the information they need to make the best decision for a good night's sleep. We appreciate your support, Megan at Customer Care
Reply from Bensons For Beds - Taunton114
Thank you so much for the kind words! We always strive to provide top-notch service and are thrilled to hear that we met your expectations. See you again soon!
Very helpful and informative and would…
Very helpful and informative and would deal with them again.
July 28, 2025
Reply from Bensons For Beds - Taunton114
Thank you for your kind words! We're delighted to hear that you had a positive experience with us and we look forward to the opportunity to work with you again in the future, Megan at Customer Care
Really easy to book and pay for a new…
Really easy to book and pay for a new bed / mattress on line
July 29, 2025
Reply from Bensons For Beds - Taunton114
Thank you for your positive feedback! We're thrilled to hear that our online booking and payment process was a breeze for you. We strive to make our customers' experience as smooth and convenient as possible. We appreciate your support, Megan at Customer Care
Helpful concise and clear.
July 29, 2025
Reply from Bensons For Beds - Taunton114
Thank you for the positive feedback! We strive to provide excellent and efficient service for our customers. It's great to hear that we were able to meet your expectations, Megan at Customer Care
Reply from Bensons For Beds - Taunton114
We appreciate your feedback and are so glad you found our staff pleasant and knowledgeable. We aim to provide helpful, pressure-free service.
Take care,
Megan at Customer Care.
This is no reflection on the beds which…
This is no reflection on the beds which are very good value for money , extremely well built and easy to assemble , having assembled many to date an “installers nightmare” is the new plastic packaging containing the (nuts, bolts, dowels washers etc) for assembly.
Having to cut into the plastic with a Stanley knife brings risk is cumbersome and is inseparable from the cardboard backing which prevents ♻️ not to mention the increase in assembly time!!
This requires a review to assess the above issues and improve the whole experience of assembly and safety.
July 24, 2025
Unprompted review
Reply from Bensons For Beds - Taunton114
We appreciate your feedback on our beds' quality and assembly. We're sorry the packaging of the hardware caused difficulty, hindering recycling and increasing assembly time. We will review this to improve the assembly experience and to help us to become more environmentally friendly.
Thank you,
Megan at Customer Care.
Enjoyable Purchase Experience
Chris was very knowledgeable, gave us a lot of advice as we were not sure what type of mattress would suit us best and helped us with our decision. Not bad the mattress delivered yet but the sales experience was good
July 21, 2025
Unprompted review
Reply from Bensons For Beds - Taunton114
Thank you for your kind words, ! Helping customers make the right decision is what we strive for at our store. We hope your new mattress brings you the best sleep ever, Megan at Customer Care
Christopher
Christopher, was very knowledgeable and helpful. He explained the various options we might have regarding our choice of mattress, and some possibilities that we might not have considered. He also persuaded us to buy the premium divan base as it had superior construction, offered a wider range of fabrics and could be placed on castors. We were also able to purchase some new pillows which he again demonstrated to us and was well informed regarding their suitability to us as individuals. Although we have a Bensons for Beds closer to us, we decided to make the purchase from Taunton because of the excellent service and rapport we had with Christopher.
July 20, 2025
Unprompted review
Reply from Bensons For Beds - Taunton114
Thank you for your review, we are thrilled to hear that Christopher provided exceptional service and helped you make informed decisions on your purchase. We pride ourselves on offering a wide range of options and knowledgeable staff to ensure our customers are fully satisfied. We appreciate your loyalty and look forward to serving you again in the future. Sweet dreams on your new mattress and pillows, Megan at Customer Care
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