As a elderley couple we decided to purchase our new mattress from BENSON S! DAVID THE SALESMAN WAS EXCELLENT ,HE KNEWVHIS PRODUCTS VERY WELL.OUR DELIVERY DATE WAS EXCELLENT AS WAS THE PRICE.DELIVERY... See more
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Location
Switch locationUnit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB
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See what reviewers are saying
We walked into the shop in telford and was immediately put at ease. No pushing for a sale just great advice and friendly helpful service. The matress that was sold to us is absolutely 💯 the best we h... See more
I had such an excellent experience choosing my new mattress, and I can’t thank Kerry enough for her help. She was incredibly knowledgeable, patient and genuinely interested in helping me find the... See more
Company replied
Absolutely perfect couldn’t have asked for a nicer welcome. David was exceptionally helpful and very knowledgeable and understanding about my needs. He explained everything to us and worked with us th... See more
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Company details
About Bensons For Beds - Telford737
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, United Kingdom
- 1952216803
4.8
Excellent
384 reviews
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Very good experience at this store
Very good experience at this store, customer oriented and good choice of beds.
April 30, 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind words! We strive to provide great customer service and a variety of high-quality beds to meet your needs. We're glad you had a positive experience at our store.
Sleep well, Team Bensons💜
Alexis Bedframe and Slumberland Air 6.0 mattress
I visited the Telford store and Kerry was very helpful in enabling me to find a mattress and bedframe to suit my individual needs. I have placed the order which was a very easy process and am awaiting delivery.
April 22, 2025
Reply from Bensons For Beds - Telford737
Thank you for taking the time to leave this wonderful review! We're thrilled to hear that Kerry was able to assist you in finding the perfect mattress and bedframe for your needs. We can't wait for you to receive your order and enjoy a comfortable night's sleep. Thank you for choosing us!
Sleep well,
Team Bensons💜
Reply from Bensons For Beds - Telford737
Thank you for your review! We are thrilled that our team was able to make you feel comfortable. Providing a positive experience for our customers is our top priority. We look forward to serving you again soon.
Sleep well, Team Bensons💜
Mis-sold Mattress from Telford Store
We bought a Staples EcoLatex Refresh Pocket 3000 3 years ago from Bensons Telford store and feel very strongly that we were mis-sold this mattress. We chose this mattress based on the store manager’s recommendation that we needed a hard spring mattress due to our sleeping positions and pressure points, but with the comfort of the in-built topper. We were not told that the 50mm thick topper was allowed to collapse to up to 45mm within three years, leading to both my fiancée and I now suffering poor sleep and back pain. Bensons sent an assessor out to ‘measure’ the settlement, however they would only measure this from side to side not top to bottom which then didn’t take into account the full settlement. There was no account taken for weakening of springs or the bagging up of the fabric in the mattress in the last bit of remaining topper.
We are left with a very expensive, very uncomfortable mattress which has only been slept on regularly for 12 months.
April 14, 2025
Unprompted review
Reply from Bensons For Beds - Telford737
Thank you for bringing this to our attention. We sincerely apologise for any discomfort you have experienced with your mattress. Our team is committed to ensuring customer satisfaction and we would like to work with you to find a solution. Thank you,
Team Bensons
David
David, the store manager was extremely helpful in the purchase of a new mattress. He gave us all the information required to make an informed choice and the right decision without any pressure selling whatsoever.
The mattress arrived on the day and time agreed by two very courteous drivers.
Would recommend this store.
April 6, 2025
Reply from Bensons For Beds - Telford737
Thank you for the wonderful review! Our team strives to provide exceptional service and we are thrilled to hear that David was able to make your mattress buying experience a positive one. Thank you for choosing our store, we truly appreciate your recommendation.
Mattress and base…
Very helpful and listened to what I was looking for. I was looking for a new mattress and bed base but nothing in the shop was quite right for the mattress. I mentioned I had seen one on line David looked it up, read everything and thought it would meet my requirements. It was good to have an expert opinion. Everything sorted out very quickly
March 25, 2025
Reply from Bensons For Beds - Telford737
We're glad you enjoyed your experience and found our assistance helpful in selecting the right mattress and base. We appreciate you sharing your positive feedback; it's great to know we could meet your needs. Take care, Megan at Customer Care
Bought a new mattress from your Telford…
Bought a new mattress from your Telford branch. David was very knowledgeable and helpful.
March 26, 2025
Reply from Bensons For Beds - Telford737
We're glad you found the perfect mattress at our Telford branch. We appreciate your positive feedback regarding the helpful service you received. Take care, Megan at Customer Care
Michael at Benson for Beds was first…
Michael at Benson for Beds was first class salesman very helpful in choosing the right bedframe, mattress and pillows for our move to a new house. I will highly reccommend him to anyone.
March 24, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you had a first-class experience. It's great to know that our team member was so helpful in choosing the right bedframe, mattress, and pillows for your new house. We appreciate your recommendation, Megan at Customer Care
Really helpful and lovely staff
March 22, 2025
Reply from Bensons For Beds - Telford737
We appreciate you sharing your experience! We are so pleased to hear that our staff was helpful and lovely for you. Thank you, Megan at Customer Care
Mattress purchase
Excellent quality of product, good price & friendly customer service
March 19, 2025
Unprompted review
Reply from Bensons For Beds - Telford737
We appreciate your positive feedback! We're happy to hear that you found our product quality excellent, our prices good, and our service friendly. Thank you, Megan at Customer Care
Thankyou for an amazing service!…
David was very professional and helped with all my queries even providing a contact for as assembler for the bed.
Absolutely first class service and priced competitively ….
March 11, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that the service was first class and that our team member was helpful and professional in answering your questions. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Telford737
We appreciate your feedback. We're happy to hear that our knowledgeable staff made your transaction easy and quick. Take care, Megan at Customer Care
Excellent service and sales team
March 5, 2025
Unprompted review
Reply from Bensons For Beds - Telford737
We appreciate your feedback regarding our excellent service and sales team. We're happy you had a positive experience with us, Megan at Customer Care
My new Bensons memory foam mattrass
Very good service from Michael. He knew everything about the mattrass which helped me to choose the right one for me. He was polite and friendly Bensons obviously train their staff well. Thank you.
February 16, 2025
Reply from Bensons For Beds - Telford737
We appreciate you taking the time to share your positive experience! We are so glad to hear that our team member's knowledge helped you find the right mattress. We value your feedback, Megan at Customer Care
Reply from Bensons For Beds - Telford737
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. Take care, Megan at Customer Care
Excellent customer service
Excellent customer service. After sales service also excellent. If you need a mattress, this is definitely the place to go.
January 31, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you received excellent customer and after-sales service. Thank you for letting us know we're the place to go for a mattress!
Take care, Megan at Customer Care
Helpful
Very helpful staff still had records of our first purchase off them so knew what we were looking for
January 23, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that our staff was so helpful and remembered your previous purchase! It's great to know we could assist you effectively.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Telford737
We're happy to hear that the service was professional. We appreciate your feedback and time, Megan at Customer Care
Brilliant customer service
Brilliant customer service, knowledgeable of their beds etc.
January 16, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear you found our customer service brilliant and our team knowledgeable about our beds. Thank you for your positive feedback, Megan at Customer Care
Very friendly member of staff at the…
Very friendly member of staff at the Telford branch who was very helpful, good offers on at the time I went in store, was happy with the selection of mattresses as I had a couple shortlisted in store after trying them, overall I would buy from again!
January 7, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you found our Telford staff member friendly and helpful! It's great you were pleased with the mattress selection and offers. We appreciate your feedback and hope to see you again!
Take care,
Megan at Customer Care
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